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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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This is a scam website. Buyer beware. The FBI needs to shut this website down. They will steal your money with no conscience
Michael, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate you were provided with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Shawn,
Thank you for the great feedback. We appreciate it!
Sincerely,
Getaroom
New booking site for me - I've used them all because I travel a lot. Getaroom is easy and best of all, it was the only booking site that had the rooms I wanted. It was a last resort for me the first time; going forward it will be my first choice.
Mark,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
We booked a room for travel lodge, unwittingly through get a room, and found the added price too much. We then phoned round 3 different companies and found we couldn't cancel, with the blame passed around. However, after posting a negative review here, get a room got back to us and we've been told the booking is cancelled and are awaiting a full refund. All this within 48 hours.
Ceri, Great news-We have provided a resolution regarding your review. An email has been sent to you directly detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with a positive resolution. Thank you.
Sincerely,
Getaroom
Very similar to reviews here and on the BBBs website, this company spoofs addresses from google searches to look like the actual hotels website, they then charge a large fee in top of what you agree to and then of course says your room
is non refundable. After having to call the reservations line to even get a person on the line, they kept me on the line to only disconnect me 44 minutes later with the only offer of 10% which equaled $47 when they charged 164.94 additional above what I agreed to for the room rate. When I called the hotel confused trying to see why I was charged the extra fee, they explained that I was booked thru Priceline. Turns out this organization writes script to ride the coat tail of reputable booking engines relationships with hotel chains. Complete scam.
Tina, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate a refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Very easy to make a reservation. I was able to navigate the site well.
Brenda, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Found rate comparison through Google and loved that it specified "pet room" in the title.
Alex,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Best rates ever lord have mercy never have i payed less for hotel in my life also they are fast and better than price line crazy self
Dequaun,
Glad we can save you some money! Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Very user friendly and best price overall from all the other reservation options
Leann,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
I tried to book the day before and was unable to do so. It kept circling payment processing. I was afraid to rebook cause they may double charge my card. But I rebooked the next morning getting an even cheaper rate.
Billy,
Thank you for the feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Fast and easy to use can't wait until I need it again
LaQuiten,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Pretty simple to book using the site. Fees are pricey tho, I will book from the hotels website next time.
Thank you for the feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
First time using this site and it was quick and easy.
Ashley,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Robert, Thank you for the feedback. We appreciate it!
Sincerely,
Getaroom
¿Porqué aparece el precio en dólares, en vez de euros?
I. Phoned and talked with your rep and the system was terrible. He was hard to understand with the foreign accent and the background noise of someone else talking to make reservations. I could hear names, credit card numbers and other things. He asked who was going to be in each room and my mailing address. He also switched as motel representative without me understanding. I did not know did both. I also had problem improving since we looked at the web site for pricing expecting bereament rate but wought up using military discount.
Billy,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate you were provided with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Hi Amie, Glad we can save you some money! Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Get a Room was the best deal out of all of the sites. I booked last minute at a casino that other sites had already said it was booked up. I was hesitant to book at first because I hadn't used them before, but it was a quick process and we enjoyed our stay.
Jessie, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Buena experiencia con el proceso, fácil de utilizar
Carlos, Gracias por los excelentes comentarios y la oportunidad de servicio. ¡Lo apreciamos!
Atentamente,
Getaroom
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Steven,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom