GetaroomReviews 6,368

Too easy and fast. I recommend this site, less price by room.

At this time I have only worked with a reservation specialist.

Reserved a room online about 2 hours one. Made sure to look for rooms with a pool and breakfast.
Booked the room.
Upon arrival there is no open pool, and no breakfast.
I tell them it would be nice if the website was update to allow people to know. I'm not in a hotel that doesn't have a pool with children.

Easy and quick. Got the booking done before being being busted and the wife's birthday surprise being ruined.

Used this app to book a room. Arrived at the hotel and the ecard used by the site had been declined so I paid for the room. Getaroom still charged us and refused to refund! In addition, the price advertised by getaroom was $68 less than what was charged AFTER the booking was made. Thankfully the hotel did refund my payment after contacting getaroom but was unable to have getaroom drop the charge so that my payment would have been lesser charge.

Stay away from this fraud scam organization. I booked a hotel via this fraud website for checking in 26 Dec in Hotel Clarkes Shimla India. When i reached the hotel with my family, the hotel said they have no booking in my name.
This alarmed me. I contacted this website. For continuosly few weeks, they kept claiming that i have confirmed booking in that hotel.
But i have written email from that hotel that no such website has done any booking with them.
During checking in snowing night, i had to look for alternate hotel for my family at exorbitant prices.

1-2 months later this website says, oh sorry there was an issue, please take the refund.

Such crook website should be immidiately banned as they are running a fraud scam gang. The CEO should be immidiately arrested.
I have all communication with this company and i have initiated legal action against this scam company.

This is the ticket number
Ticket #*******:******* / R*******789

Getaroom goes by multiple names online, including GuestReservations.com. See images. It shows up on credit bills as CCI. I booked a Staybridge Suites 2 bedroom in May for July 4. The room was changed to a 1 bedroom and Getaroom would not guarantee a refund unless Staybridge agreed to the refund after refusing to give me the room I paid for. Getaroom "escalation team" never replied. After being told by Regina that I could get a refund after the escalation team tried to work on my case, I called back for the refund and Ingrid refused to refund, only offered to cancel and let me hang there in the wind and wait to see if Staybridge would refund them first. "You can talk to a manager, but the manager is going to give you the same information!" Getaroom books, Staybridge closes. Two crooked companies working together to defraud customers. Do not use either! Bait and switch, shady businesses!
UPDATE: I wrote this while on hold to speak to a manager. Not only did Ingrid not put a manager on, she came back to tell me the same thing again and then hung up on me.
UPDATE: Courtney called and has assured me I will be receiving a refund. I will not be changing my star rating, as this service was still abhorrent and I will not be using or recommending it to anyone ever again. Getaroom and Staybridge are a toxic pair and neither will receive my business again.
UPDATE: Received a second request from Getaroom to change my rating. Nope.
UPDATE: Karen has asked me to remove this review, as she feels I am not allowed to review them on more than one site. That's quaint. Google Getaroom Lawsuit and see their past behaviors.