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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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Even though we went through 3 people to change a reservation, the service was seamless.
Nancy,
Thank you for the feedback. We appreciate it!
Sincerely,
Getaroom
Booking was easy fast and complete I just need to see what else I have to do to get my key
Dangthithu,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Andrew,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Rented a room from them thinking it was the actual hotels website. Never got a confirmation email, couldn't cancel the reservation. Highly unethical and charge 60$ more than the actual hotel because of a "booking fee" that wasn't disclosed.
Jarem, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate a refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Simple booking and nothing beats a fair cancellation policy. Thank you.
Fareedah,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Easy and fast. Better price than calling the hotel
Elizabeth,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
The Site was quick and easy. Confirmation was instant. Room was ready when I arrived.
Billy, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Fast booking. No hassle and very easy to book. Great
Dalibor, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Kim,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Imaad,
Thank you for the great feedback. We appreciate it!
Sincerely,
Getaroom
Great experience booking! Thank you for making it simple
Lindsay, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Everything went fine. Please put phone number on page
Jackie, Thank you for the great feedback. We appreciate it!
Sincerely,
Getaroom
Despite receiving a confirmation email that said I was guaranteed a room, we ended up travelling to Battle Creek to sleep since the GM at this place was crazy and threw us out.
Despite a response from Karen, I am still left with a bad taste in my mouth from this "company." I will never use this service again and I encourage the same from everyone else.
Jay,
We apologize for your negative experience while at the hotel. Our records indicate a full refund was processed yesterday. The normal refund timeframe is 3-5 business days. Thank you for your patience.
Sincerely,
Getaroom
My experience was good it was easy to book along with good prices, i paid good money but i think it was worth it.
Chris,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
It was easy to book. However I would have like the receipt in Euros not dollars
Jennifer, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
So far so good. First time trying utilizing a site other than the big sites
Steve, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
This sue us a fraud
Reporting it next week
Don't use it geneva freeman scam aler
Scared out of 255.47
Geneva,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for updating your Star rating of your service experience on the Sitejabber site to reflect your satisfaction with your positive resolution of a full refund. Thank you.
Sincerely,
Getaroom
Get a Room scammed us out of a night's stay. We paid for 3 nights, only stayed 2, and would not refund our night. Customer service is abominable. Put me on hold and continually hung up the phone. Wouldn't even work with our hotel when they tried to resolve the situation. DO NOT USE THIS BOOKING SERVICE!
Christine,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate a refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
I was on vacation n I had just enough money for room n I tried to book 2 times n stole ⁶⁰ plus dollars each time so I ended sleeping in my car the test of my vacay Cuz yu took money n did not give me room wat a shAme
We apologize for your experience. Please be advised an error occurred at the time of booking as we have a failed reservation in our system. Due to this error, a reservation can not be confirmed. The transactions are pending authorizations that will fall back to your account. There will be no charges for this transaction, as a confirmation number was not captured. We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution or remove them.
Sincerely,
Getaroom
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Amanda,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom