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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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Simple, easy and efficient. Has the best rate out there!
Tara, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
If there was a negative 10 this scam company would get it. They should be put out of business. They buy through priceline and add on a huge handling fee. (mine was $90 for a $167 room, making the total $257) This is added on without your knowledge along with the fact that it's a non refundable purchase. I will be contacting the BBB along with Priceline and all others to help put these ppl out of business. To give you an idea of the customer service i called to try to refund the purchase, during the entire call I heard a rooster crowing in the background...
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate a refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on Sitejabber to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
I made a reservation to a hotel in the DR less then 24hrs ago for next and I tried tried to change it to tomorrow but the agent at getaroom will not even listen to my request and she stated again and again that is not possible to change or cancel the reservation. Now a days it is really unbelievable that a know website have these kind of policies.
This is wrong and a ripoff.
Will never recommend them
Katya, Great news-We have provided a resolution regarding your review. An email has been sent to you directly detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your negative comments and star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund. Thank you.
Sincerely,
Getaroom
Very fast and easy to book. Received the confirmation number right away
Brisa,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
*******111
I haven't experienced much with it l, other than booking the hotel online.
Marlene,
Thank you for the feedback. We appreciate it!
Sincerely,
Getaroom
Awesome love it definitely recommend this to everyone
Sean,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
As long as it goes smooth it was a good transaction.
Natalie, Thank you for the great feedback. We appreciate it!
Sincerely,
Getaroom
Efficient, competitive pricing and a user friendly site all contribute to a very good experience in booking hotels. A pleasure.
Larry, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Was easy and helpful to get a reservation for our anniversary.
Amanda, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
They refused my entry and it doesn't make sense because you took money off my card
We have provided a resolution regarding your review. An email has been sent to you directly detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund. Thank you.
Sincerely,
Getaroom
Quick and easy to book the room. Also the best price
My experience was very good I'm satisfied with my booking and with getaroom
John,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Easy to do fast and quick only thing I don't like is the forced review
Philly,
Thank you for the feedback. We appreciate it!
Sincerely,
Getaroom
I refuse to believe that Getaroom.com is receiving 4 stars overall on this site. They deceive you into thinking you are booking directly with a hotel and then when you try to contact them for any kind of resolution they never respond to their own support tickets or phone calls. Even the BBB has done a report on the company practices and is warning people to stay away.
Other review sites a littered daily with 1 star reviews all for the same reason saying they were duped into believing they were dealing directly with a hotel and then being upcharged in hidden fees and no way to cancel.
I beg you to be very wary of who you are booking through and if you see getaroom.com run far far away.
Robert, We have provided a resolution regarding your review. An email has been sent to you directly detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site. Thank you.
Sincerely,
Getaroom
I still don't know when to check it so I'll have to call the hotel
Pretty easy. No hassle or frustrations in booking. Would use the site again
Fast, easy, and trouble free! The info. Was right to the point. Spent only a minute behind my PC to register and finalize my transaction. They made my experience carefree and positive.
Carolyn, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Fast, easy, and trouble free! The info. Was right to the point.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jennifer, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom