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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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The booking online process is smooth so far and I can receive the instant confirmation email.
So far so good………………………………………………………………………….…………………..
Anthony, Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
Booked easy after searching countless on other sites for rooms. I also received competitive rate on a holiday weekend.
J. C.
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
Went smoothly; will be pleased if no glitches when I arrive at hotel
Dear Patricia:
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
Great experience overall super easy to use and very user friendly
Jeffrey:
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
Simple, easy to navigate website. Found a nice hotel in the area I wanted at a good price. Would recommend to use Get A Room. Received my booking confirmation immediately and another email to make sure I had everything I needed. Amazing!
Beverly,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
Easy website to navigate. No problems. Had to make reservation at last minute due to death in family. Was able to get better price at Getaroom.
Dear Mary,
Thank you for your feedback and service opportunity. Our team is always available to chat should you need any assistance with future bookings or reservations.
Sincerely,
Getaroom
Fast and easy was quick and straight to the point loved it appreciate it
Dear Koi:
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
Guy,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
We booked the hotel in NYC but cancelled the reservation almost a month in advance (3 weeks). Sent an email to Getaroom on Aug 28 with cancellation number, received reply in 2 hours that they consider and review the request. As there was no info/reply after, we sent another mail on 30 Aug, with attached cancellation mail confirmation, and there was no reply since then. My friend sent an email also yesterday, Sep 1, asking for info but still nothing. I rate with 2 stars, but will reconsider when we receive the reply. Hope this is just the time issue and all goes well.
As I mentioned, I write again as I changed my overall rating from 2 to 4 stars! All went well, refund received today as informed by bank. I think it was just a question of time and probably communication. If we have had received the info that the funds will be transferred by Getaroom I would waited and rate the service differently. The only info we received was from the bank. However, the issue is resolved by Getaroom on our great satisfaction. Thank you!
Tanja, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feed-back and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
Cant believe how easy it was to book... everything went perfectly
Joan,
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
Cant believe how easy it was to book
Larry:
Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom
Uncomplicated and thorough. Site was clear and easy to navigate
Yahaira, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Good n very easy. Found the very best deals out of all
Hi Pradeep, Glad we can save you some money! Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Fast and easy very accommodating would definitely recommend!
Michael, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Good so far no complaints from the last booking will use again
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Why do I have to type this bs y'all are very annoying please stop this crap
Lost $500 Run away FAST! Book a room and needed to change the date for business. However, they say there is nothing I can do.
Boyd, Great news-We have provided a resolution regarding your review. An email has been sent to you directly detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your negative comments and star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund. Thank you.
Sincerely,
Getaroom
I have cancelled two different reservations from this company. They give me the run around about how they are processing it, yet they still have not issued a refund. In one instance, the hotel agreed to the refund. In the pother instance, the dates were simply moved, yet the getaroom is charging me for two separate rooms. I would try to avoid this booking service, at all costs. They are not reputable.
Al, We have provided a resolution regarding your review and an email has been sent to you directly detailing this information. On behalf of the entire Customer Service department with Getaroom, we thank you for your feed-back and apologize for any confusion and inconvenience this may have caused you. We take our customers’ reviews very seriously, and we’d like to thank you for updating your star rating for your customer service experience on Sitejabber.
Thank you,
Getaroom
I tried many times to book and failed. But you have helped me to do it faster thanks.
Dipuo,
Thank you for the feedback. We appreciate it!
Sincerely,
Getaroom
I tried many times to book and failed. But you have helped me to do it faster thanks.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Winnie, Thank you for your feedback and service opportunity! Our team is always available to chat should you need any assistance with future bookings or reservations.
Have a great trip,
Getaroom