GetaroomReviews 6,368

I booked a room at 10:30pm and prepaid for it.
At midnight, I checked in the hotel and was told that nothing had been reserved.

At 1:45am, Get a Room wrote to me to say the room was waiting for me.

Obviously I had made other arrangements by then, and asked for reimbursement, which they refused to give me.

Booked a room for a business trip, decent rate, MAXED TAXES so be aware of that and they do not do refunds at all. Ended up being able to shave a day off the trip and still am out the last night of the hotel which is ridiculous. When I booked the room I had no intention of checking out early and I find it kinda dumb that basically "if anything in your plan changes at all we still take your money" is simply bad business. I even called customer service to throw myself at the mercy of the court and I was basically told GFY the policy is we got your money and we are done with you. The lady was very polite because she was being recorded but basically told me there was nothing she could do because when I booked it said no refund for cancelation or early checkout. That doesn't seem reasonable to me and I find that level of customer service stupid especially if you are trying to stay competitive. So "getaroom.com" lost a customer over 130 bucks... stay away from these guys.

BEWARE of this company... They trick you into logging into their website by disguising their company name... We booked a room for three weeks from now and they ran the credit card within an hour of making the reservation... They also added a load of supposed tax onto The bill... $112 tax for two nights stay and never explained what it was for... Then l tried to cancel everything and it was too late... I called their customer service number and got the run around... Never click on to a website that says "AD" in front of the site name... Make sure you call the hotel directly...

I've booked family apartments with two separeted rooms for 4 persons. But we've got just small double room with two add beds. When I asked getaroom to help me with this problem, they even didn't answer to me. Please, save your nerves, money and rest and don't book anything at getaroom.com

I mean look at all the negative reviews here! The reviews are all spot on. How does this company continue to operate? The company is a fraud. You're better off tossing your money in a fire. They don't offer any service for the best price. You can go right to the source and get the exact SAME pricing.

EDIT: I did a Google search for the hotel I wanted to stay at and GetARoom (aka Guest Services) AD was the top hit, that's where I made my mistake. Don't fall for the same. Ignore the Google AD, look a little further to make sure you're dealing with the correct company.

I got scammed into booking through getaroom.com when I booked a hotel through trip advisor. I booked a non refundable room, they sent a confirmation for the wrong dates and when I noticed this I contacted the, literally seconds after the booking went through to tell them the dates were wrong. THeybrefused tomrefund my money even though the status of the booking was still open... and not I'm out $100. NEVER AGAIN.and don't use Trip Sdviser since they are partners. I thought I was using trip advisor to make the booking, but it gets redirected to GetaRoom, and then scamming. The customer service agent refused to help me get my refund and rebook it with the correct dates. HE just said I had to write to their "other department" to resolve it, somI wrote immediately and NEVER GOT A RESPONSE a REFUND or even a chance to book the room with the correct dates.