GetaroomReviews 6,368

Great customer service and got the price & hotel that I was looking for. I had a friend to refer me and said that I would not be disappointed and needless to say, I wasn't. Now I love referring people...

No modifications option, just by phone, why? It shouldn't have this option too rather than cancel. Otherwise prices where very low!

Encontré un buen hotel en un buen sitio de Miami! Y además a un súper precio, la experiencia fue buena sin duda volveré a utilizar esta web! Gracias

We refused to stay in the room because it was littered with peanuts, cat food and soy sauce packets. We refused to stay at the hotel as they couldn't accommodate us with a hygienic room.

Cancelled my reservation and blamed it on the property. Property said they had been sending requests over their quota.

The web page I thought was spring hill had a number that routed me to get a room. When I tried to get my rewards points she said she couldn't do that. I should have known then. I asked for my company discount and was told there wasn't one but when I arrived the hotel said I should have received one. Won't be back.

We had planned to make it all the way to Las Cruces, NM but due to health issues didn't make it past Tucson, AZ. GetARoom was very helpful in getting our money back for us. I would highly recommend them

I am impressed by the professional service, one of the team at Get a room website contacted me before 3 days of my arrival to the hotel to solve a prospected issue; usually, the customer would be the one contacting the customer service complaining asking for a solution

Thank you Get a Room, my husband and I had a wonderful holiday in Niue thanks to your booking and handling our situation. You have been very thorough, prompt and pleasant to deal with.

Somehow a reservation confirmation was sent to my email address clearly in error. I had not used the service, I never booked the room in question. Ihad no interest in going to a hotel in Las Vegas at anytime. But the worst part was trying to fix the problem. After much effort I got to a phone tree which ended by advising me contact the hotel directly.

I signed onto trip advisor. Picked a hotel, booked, it was done! But not all fees were listed: Fee for extra person who was the second person of a couple, plus airport transport fees were not listed till after booked. Would have prefered to know before. Rented a car because it was less and no parking fees. Room rate still good with extra person charge.

I wish the website informed us or warned us about resort fees. We are from out of state and we're not familiar with resort fees, we only knew about deposits.

Booked a hotel on Kauai and had to change reservations a few times. They were very good at helping us and patient... would for sure use them again. Best rates I could find..

Representative very helpful. LGgerting a new reservation was quick and easy but she put me on a very long hold as she cancelled the previous reservation

Great experience as long as you don't need to do any changes or speak to customer services. They do not say the same message and won't let you speak to a supervisor

It was easy, that is what I wanted. It seemed kinda sketchy, really wished that my hotel confirmation from the actual hotel would be provided, but I'll live.