GetaroomReviews 6,368

Their webs sight is very confusing. I cancelled a reservation on their web sight and rebooked it because it included breakfast. So as I was looking at my reservation I accidentally cancelled it. This was in dispute for 2 weeks and they told me I was out of $734 USD. They sold me the hotel had already taken my money and I called the hotel and they could not find any reservations with my name on it. I got scared that I would not have a room when I showed up in Italy so I booked directly with the hotel.

This site and maybe not all of the people who work for it are deceiving, and then hang up on you when they know you make a valid point and point out their bad! I was told when booking the hotel through them that the total fee's would be $487 for 4 days. I asked 3-4 times with my wife listening if these were the TOTAL fees that I was being quoted, over and over again they said yes! When I asked about any hidden hotel fees, I was told that the price quoted was the only amount owed! So I booked it and thanked her and she sent me the confirmation email. When I got it, it stated what she had told me, the final amount would be $487 for 4 days! When I turned over the 2 page I was shocked to read that the hotel may include a separate fee for as much as $150 or more as a "Hotel Fee" per room, per stay! I was outraged for have been mislead, and called back to the site and talked to the girl there. She started out being nice, and even apologized for the confusion of the booking information, but then flat said "Sorry we don't refund and that's our policy" She told me they only deal with the room price only... I told her it was deceptive not to tell booking customers about ALL the fee's being charged
By any hotel that was being booked, as they are aware of these hotel charges and that their practices bordered on fraud, she didn't want to talk about it anymore and hung up! NO Customer satisfaction or refund! By reading the 400+ other people dissatisfied with their attitude and business practices, I guess I'm not allow in saying I WILL NEVER use this dishonest, deceiving site again! As for the woman who decided to Hang up on me and I am guessing others, You won't be working in this Hotel resort field much longer...

Tried to book a hotel room, entered personal details, credit card number; transaction failed, money refunded. Contacted customer service, was assured no reservation have been processed.
So far so good.
2 days later, I checked my loyalty account for that hotel's chain: found a new res. Placed on by behalf by a unknown OTA. Glad I checked, otherwise I would be billed as a no-show...
Again contacted getaroom: they say the OTA was able to capture a reservation despite it seemingly failed... How secure is this?
My first and last experience with getaroom.

I was searching for a specific hotel on my phone, and this number came up. I called it and realized it was a booking service, and not the actual hotel, but did not realize that it was a totally separate organization. When I figured out the prices quoted were in USD I was surprised. It's high season though and I was booking almost last minute so I agreed to a price that was higher than what I was hoping to spend.

The shock came when the booking was sent to me and there was a $60 USD surcharge that I did not agree to. I figured it was a mistake. I ended up paying $116 USD for the room $60 in surcharges, That's $230 CAD for a crappy Howard Johnson's room that should have been $80 CAD. I called to complain and was put on hold for 25 minutes so I hung up. Pretty sure they put you on hold on purpose and wait for you to give up.

Called the 800 # for the hotel and got transferred to another. They inferred that I was talking to a rep. From hilton. She quotes me a price of $150.69 taxes included for a 2 Queen bed suite at the Comfort Inn and Suites. Told me I had to prepay because my reservation was for the next day and no refund. I got a email confirmation for a total price of $172.69. The room was 1 King bed. I did not realize I was dealing with a 3rd party for booking until I disputed the price and room with the clerk at the hotel. She told me that this happens often, apologized, and recommended I make sure in the future to only book with hotel directly

I did a search online to find a hotel in Canada. I found what looked just like the hotel site, called the number and the rep answered with the hotel name. At no time during the call did they identify themselves as a 3rd party. Once I made the reservation and was still on the phone (with who I thought was the hotel); I realized I had asked to book the wrong day. I asked them to change the date to the following week. Now again, I am still on the original call. The rep on the phone gave me the run a round, said they had to leave becuase their shift was over and they transfered me to another person. After 2 hours on the phone, first with the second rep and then a supervisor, they still charged me for the original hotel rooms stating their was a no refund policy since they were a third party. I was decieved and cheated. I always ask now when making reservations if I am speaking to a third party or the actual hotel. Shame on the companies that prey on people with their schemes!