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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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It was friendly and easy. Even I didn't know you. Thank you. But, I don't like to write a lot. So, i don't know why you request.
Alicia said she was contacting hotel for non smoking and quieter room. Left me on hold for 1/2 hour then hung up with no feedback
I recently reserved a 2-day's stay at a Grand Rapids, Michigan hotel for Thanksgiving, the hotel where I have stayed at in previous visits. Although I googled the hotel name to make the reservation directly with the hotel, I was directed to getaroom.com, which billed me for the room. When I checked into the hotel, they erroneously charged me for an amount that was $110.00 less than what getaroom.com billed me. Although getaroom.com has said that they are handling withdrawing the hotel's charge from my credit card, I want to warn other potential customers of this scam. I will definitely avoid this site for making future reservations and recommend that others do likewise.
My room was supposed to be 121 first night and 142 second night Canadian... My credit card was charged over 400 Canadian. These people are rip offs.
DON'T USE THEM
Booking was easy. Cancellation was a pain. Couldn't figure it out through the app and had to call and deal with customer service people who repeated themselves and tried to convince me not to cancel my reservation. Not sure if I'll use this site again to book anything. Other sites are easier to work with.
I had to cancel the whole room because she gave me the wrong dates. Good for me that I did not take the offered lower priced room without the option to cancel.
I saw no reason to use this service. They couldn't even adjust the reservation, I had to cancel and rebook for more money. SO I TOOK MY BUSINESS ELESEWHERE!
Very helpful and patient in helping me find a room in San Jose where everything was sold out. Eventually, he found a room at the Best Western and although the price was crazy at $470/night (because of the high demand) it was a nice room.
I called getaroom and booked my reservation. SO 4 Days before my reservation I get an email stating that there was an error with the system and that they canceled my reservation and provided me with a rerefund
I somehow got directed to there site thinking I was on the hotel site. My wife is having surgery and I have to change my hotel. Hotel said I have to call get a room. Get a room said they have to call hotel. I have spent 2 hours trying to cancel my hotel and have not been able to. Said I need to call back in an hour for the second time. Took me 5 minutes to cancel with Southwest Airlines and national. Very descriptive the way you get directed to their site and terrible customer service. Will pay this hotel and will never use this service again.
As a first time user, I was able to get what I wanted at a reasonable price and in a fairly timely manner.
Much lower price than competitors. Easy to use. Good selection of hotels and rooms. Would use GetARoom again.
I searched to book a room at a hotel while traveling. I thought I was at the hotel's website but they somehow pulled me from it to their site without my knowing it. It showed the booking room rate and nothing else. When I booked it, I got a text message saying the sale was final and not refundable and then quoted the rate with a $45 booking fee added. I could not contact the site again as the site was not identified. When I checked in, I tried to clear it up with the hotel. They said I did not book with them and they could not see the rate nor fees. When I finally contacted the site the next day after research, they said I should have known and had agreed to the fee. I did not and they are thieves. This type of activity should be prosecuted for fraud. Logically, who would ever agree to a $45 booking fee on a $109 room? They are not properly identified and rely on misrepresentation to gouge fees.
Fácil y rápida la reserva y a un precio muy conveniente, obtuve respuesta inmediata y en forma personilazada
I have never had to pay for parking or breakfast at a Hampton before. Really is that what you have to do to make a profit. Sell something that is free from the hotel?
Quite satisfied, very uneventful, accomplished my needs with with speed and efficiency. Will use them again when the need arises. Vacation here we come.
This is the first time i have make make a booking through GetAroom, I just wonder I have make a full payment how come I don't receive a email confirmation from the hotel? It is better safe receive from hotel rsther than 3rd party agent. Thanks..
I'd give them a zero but sitejabber won't let you. The hotel has been on strike for more than a month so no services at all whatsoever BE AWARE NO ONE WILL TELL YOU! The strikers start at 6am -10pm with bull horns drums whatever they can get to make noise! From 10pm-6am they set off car horns to keep you awake. I understand they have a problem with management but, why take it out on us? No maid service at all, outdated room piece of crud with the good name of Sheraton on it
I called to get information on a good restaurant the person who answered the phone English was definitely not their primary language. Paradise my $#*! it was hell! Then to add insult to injury Saturday the Mayor of Honolulu was on the picket line encouraging the strikers not calling for both sides to come together.
It was incredibly expensive and not being able to get sleep, having to clean your own room, take out the trash plus restock your room amazing and to have the management tell you all they're obligated to do is give you a room to stay in is unbelievable.
The people who tell you everything is fine and dandy with this and all other SPG hotels on the island are liars and should be ashamed of them selves.
Appeared to be the hotel's actual website and not a 3rd party. Our flight was changed unexpectedly and they wouldn't make a change to the reservation. They just give you a run around regarding any type of changes and then charge your card the full amount. STAY AWAY!
My difficulty is my hearing. American voices make it more difficult. I did not realise for a bit that I was talking to the USA. The end result was OK but the booking took longer than I expected.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members