GearLaunchReviews 147

It sucks because I really wanted the Father's Day shirt I ordered, I ordered it a month prior. You won't reach customer service there is a number and email also gear launch has a social media which I reached out to. No response. The call and emails are the same automated messages after you send the info they request. I just would play it safe and not order anything affiliated with this company also be sure to do a check because looks like they change up their name. Had to call my bank get a refund for not receiving my product. I would rate 0

Been writing this company concerning my order and didn't get anyone to respond except thru some automated machine. Finally today I get a more " personal email" claiming that Covid is causing the delay and they are looking into the matter as where my status currently is. I suspect they will tell me the same thing I see. IN PROGRESS. I imagine my shirt will always be in progress and that I have been ripped off. This was a Fathers Day gift and with any luck I might get it by next Fathers Day 2021. Lesson learner. Buyer beware. Dispute will follow if I don't get my shirt. This crap about following guide lines in nonsense as I have bought many items online after I purchased this and they all have arrived. This company is doomed as I think the BBB will get involved.

I placed an order on April 30th and on May 1st it went into "Production" and said would arrive between May 15th and 19th. Those dates passed any my inquiries were met with automated responses saying I would receive confirmation when it shipped. I sent another email asking for a response and threatened cancellation of payment if not response received and was told I would have to wait as nothing could be cancelled when the order was in Production and that was stated on website. I was also told, there was no leadtime available for my order either.
This company takes your payment and immediately puts items in production status to prevent you from cancelling the order and then does not provide you with your goods. I currently have a dispute raised against then via PayPal.
Do not order from them!

This company has taken over 25 days on a shirt "being printed" and will not refund the money, "because it is custom." Even though, it clearly hasn't been printed. They cannot give a time when it will be completed or provide a tracking number. But it's custom and can't be refunded even though they probably don't even have the shirt to print on! A second shirt ordered is five days in production, but again they cannot say when it will be ready, but every email says they will check into it, but never seem to actually check into it. Have had other issues as well. They are less expensive on some items because they lack quality and basic customer service skills. I would have given them a 0 if I could have.

I ordered a Mother's Day onsie on April 15th with a delivery date of 5/1. Still onsie. Gearlaunch blames it in EWPeople, they blame ir in Gear Launch. Today I received a notice it would be delivered 5/15. This was my Daughter's 1st Mothers Day and that has come and gone. Refused to give refund. Should have checked with BBB beforehand... unaccredited. Am dealing with PayPal now. DO NOT USE THEM. Unprofessional and very, very poor customer service!

I trusted a online company, everyone has to start from somewhere. It's been 3+ Months and I have not received my purchase. Please help me with a better understanding!

Do not purchase from this company. I received a shirt that wouldn't fit a toddler, asked for the next size up, they send the same size over again, don't believe they did that, treat the customer like some kind of lying thief and then ignore requests to deal with the situation. Unbelievably horrible customer service. Would never deal with these scumbags again. Calling credit card company today because they refuse to refund for their continued errors. Nightmare.

I ordered a t-shirt for a birthday on May 31st. I ordered it May 16th. The estimated delivery date was May 28th - 30th. Perfect. On May 24th, I received an update that the delivery date was now estimated to be May 30th - June 3rd. I contacted the company and said that I needed it on time or not at all. They said, "We don't guarantee delivery times." You will get it when you get it. No cancellations. I would not order from them again.

I contacted customer service regarding my order for a refund due to poor quality of the t-shirt. They would not refund me. I will never order from this company again and will tell others not to waste their money on this company. The description on the website only says it's made from Hanes tagless tshirts. The shirt feels like a thick, rough fabric that's itchy feeling. No body wants to wear t-shirts that are rough and thick! Good quality t-shirts are soft, comfortable and breathable. I am very disappointed that they went cheap with the material. I paid almost $30 for a cheap quality t-shirt. The shirt feels like a shirt you would buy at a $5 t-shirt store! Don't mislead future customers. Describe the type of fabric it is and it's texture before you fool someone else that they're good t-shirts!