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GearLaunch

1.5

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GearLaunch Reviews Summary

GearLaunch is a print-on-demand platform that allows users to create and sell custom products without holding any inventory. The site offers a wide range of products, including apparel, drinkware, wall art, and more. Users can design their own products using the site's tools and then sell them through GearLaunch's online store.

This summary is generated by AI, based on text from customer reviews

service
78
value
72
shipping
68
returns
54
quality
63
This company responds to reviews on average within 18 days

We monitor reviews for authenticity

Ohio
1 review
5 helpful votes
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Very dissatisfied
July 19, 2020

I ordered a Father's Day T-shirt for my husband on June 13, it is now July 19 and still have not received it! I have tried to reach out to customer service and all I get is an automated message, I've tried to call and just get an answering machine. I think I've been scammed!

Date of experience: July 19, 2020
North Carolina
1 review
2 helpful votes
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Ordered 2 trees from proudnavy, never got a confirmation on my order, said Jun 26th approx delivery, no shirts but they sure took my money

Date of experience: July 16, 2020
North Carolina
1 review
2 helpful votes
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Never shipped
July 11, 2020

I ordered a shirt on June 4th with expected delivery June 18-22. On June 5th received an email that the shirt was printing and I should receive shipping information in a few days. Shipping info never came. On June 22nd I tried calling, no answer, so I emailed. Received a generic email stating that orders are late due to covid and I should receive shipping confirmation within 10 business days. On July 6th I emailed again with no response. On June 11th I called and disputed the transaction with my credit card company.

Date of experience: July 11, 2020
Wisconsin
1 review
3 helpful votes
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Ordered several items online. Took 6 weeks to process my order. When I receive the items, items received were not what I ordered. Received 2 shirts of the same kind, missing one of what I ordered. Still missing another that still has not even shipped. I have sent numerous emails with no response. I have called their customer service phone number, but get an automated answer, can't even leave a message. Worst company, with really bad customer service. My suggestion is to don't buy from this company or any that is affiliated with them.

Date of experience: July 10, 2020
California
1 review
1 helpful vote
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Still waiting...
July 9, 2020

Purchased my dad a shirt for Father's Day on May 22nd. Estimated it would be delivered by June 9th. Package still not received. Very disappointed.

Date of experience: July 8, 2020
Michigan
1 review
2 helpful votes
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Bad business
July 7, 2020

Ordered shirts for a birthday present in May guaranteed delivery for June and still no shirts as of today.

Date of experience: July 7, 2020
Minnesota
1 review
2 helpful votes
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This place is terrible. I placed an order on May 29th. Was supposed to arrive on June 12th i still have not received anything not a confirmation email a new delivery date anything. I can't track my package. It is impossible to talk to anyone. Nobody has responded to my emails. I spent 150 dollars to get shirts for my daughters graduation party and they aren't even her.

Date of experience: July 3, 2020
North Carolina
1 review
1 helpful vote
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I have still been trying to find my order that I ordered from gearlaunch on June 14th. I can not track it or get anyone on the phone from customer service and they will not answer emails. I'm calling paypal and Bbb tomorrow. I'm out of $60 bucks.

Date of experience: July 2, 2020
New York
1 review
2 helpful votes
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Fraud!
July 1, 2020

Ordered a shirt on May 28th. Never received the shirt. Can't contact them for refund. Email is autom

Date of experience: July 1, 2020
Pennsylvania
1 review
6 helpful votes
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I will never order another thing from this site. I ordered shirt on June 1st of 2020 and was then given 6 different delivery dates. The last date being June 18th. Still dont have shirt. Try and get customer service am told they have limited hours due to CVOID 19. Send message keep getting this stupid automatic response. Im talking to my lawyer to see what I can do and also contacted my bank. WHAT LOUSY SERVICE. NEVER AGAIN

Date of experience: June 30, 2020
Idaho
1 review
2 helpful votes
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I NEED HELP!
June 30, 2020

YOU NEED TO ANSWER YOUR EMAILS OR PHONE, I HAVE BEEN WAITING ON AN ORDER FOR A MONTH, AND HAVE RECEIVED ZERIO COMMUNICATION. YOUR COMPANY SUCKS RIGHT NOW! YOU NEED TO LET ME KNOW WHAT IS GOING ON!

Date of experience: June 30, 2020
New Jersey
1 review
7 helpful votes
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Horrible Business
June 30, 2020

I ordered 2 shirts on May 25th for Father's Day and have not received anything. I have emailed multiple MULTIPLE times and get no reply except the same automated response. I've tried to call them many times also with no response. At this point I want a refund but I'm not sure I'll ever receive anything! Horrible company, if you would even call it a company! Do NOT order from them!

Date of experience: June 30, 2020
Arkansas
1 review
8 helpful votes
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Susan D
June 29, 2020

I placed an order that was suppose to be delivered almost a month ago, I called number and it does not give me the option to speak with anyone or to leave a message. I have emailed with no response very disappointed. Will never order from this site. I even paid extra for earlier delivery and we are way passed the estimated deliver even if I had no pd for an earlier date. I will give them another week and will report to BBB if I have not received order.

Date of experience: June 29, 2020
Texas
1 review
4 helpful votes
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I ordered a shirt first of May for a Father's Day gift it's now end of June and I have nothing. Phones aren't being answered and I've sent 7 emails with no response. Will never order from them again

Date of experience: June 25, 2020
Michigan
1 review
2 helpful votes
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I order two tees for Father's Day on May 9th 2020. I just received them today June 23,2020. The quality is very bad! The shirts are faded and so not worth the amount I spent. I wouldn't waste any money on this company!

Date of experience: June 23, 2020
Germany
1 review
1 helpful vote
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Made a purchase in the middle of May that I NEVER received.
Then emailed them and ONLY got automated responses.
Then when I tried to call got a voicemail with no ability to leave a message or speak to someone.

Date of experience: June 22, 2020
Minnesota
1 review
3 helpful votes
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Awful
June 19, 2020

Same as everyone else. I wish I would have read these reviews before I ordered. This company has been awful. I placed an order, they charged my card right away. One month now and still have not received the item. Shipping said 5-10 days. Then said due to Corona virus please allow the full ten days. Well it's been over 30. I get automated responses on emails and lots of corona virus excuses (which we all know the shipping has only been slightly delayed during this time, nothing like over a month) When I call they said again due to corona they aren't taking calls (why can't you receive phone calls during the virus?) I have requested a refund and cancelled my order. Very unprofessional, unethical, dishonest company. DO NOT ORDER from them.

Date of experience: June 19, 2020
California
1 review
17 helpful votes
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It's very frustrating when you cannot get an answer or reach anyone a month after I ordered a shirt, and tracking says it's still processing! This was a Father's Day gift. It shouldn't take over a month to print up one T-shirt. Not very happy at all.

Date of experience: June 18, 2020
District of Columbia
1 review
3 helpful votes
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Never received my Father's Day shirtThat was due to arrive on June 2. Have not been able to reach anybody on the phone due to the pandemic I'm really lost for words this is a real big setback did not get an email announcing of the delay my hands are tight don't know what to do

Date of experience: June 18, 2020
Georgia
1 review
7 helpful votes
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Flat out LIES
June 18, 2020

I ordered through a sub company called Rockingthetees.com. Like many of what everyone said, quick to put in processing so no refunds. No one answers phone calls, emails are met with automatic replies and when you give the detailed info to the reply guess what, its the same auto reply. I have contacted my CC company and called spam on FB to have them removed.

Date of experience: June 18, 2020

From the business

360? ECOMMERCE SOLUTION - From production to fulfillment to customer
Service, GearLaunch makes commerce simple.


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