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GearLaunch Reviews Summary
GearLaunch is a print-on-demand platform that allows users to create and sell custom products without holding any inventory. The site offers a wide range of products, including apparel, drinkware, wall art, and more. Users can design their own products using the site's tools and then sell them through GearLaunch's online store.
This summary is generated by AI, based on text from customer reviews
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Called and they said that they are closed for the "holiday". It's Feb 2nd...when did groundhog day become a holiday? Should have gotten my delivery by Jan 30th which was close to when I needed it and paid extra fees to get it. My son's birthday came and went and I'm mom with no present. $37. For a tee shirt is really high imo. I wish I had checked these reviews first, reviews I've seen are all negative. I am posting this to the Redskins group where this business popped up, and to my Google Guide review account. Scammers at worst, a business that should not exist at best!
GearLaunch is a shady company they are letting Indian spammers posts hundreds of posts per day on our Facebook business pages selling T-shirts they have no rights to print. We have contacted Intellectual *******@Ford motor company and the Legal department tells us GearLanuch does not have any right to print the Merchandise. We have our Legal team trying to contact them but Apparently they disconnected the phones
Hello,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
If you believe that material or content residing on or accessible through our site infringes your copyright (or the copyright of someone whom you are authorized to act on behalf of), please send a notice of copyright infringement containing the information outlined here: https://www.gearlaunch.com/policies/dmca/
At GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will work to ensure the items are removed promptly.
Best,
GearLaunch
I would have given zero stars if that was an option. I ordered a The Originals T-shirt. I had already filed for and received a full refund on this. It's a good thing too. When the tee finally arrived, it was made horribly. You can't even make out the characters' faces. The photos I took look better than the actual tee. I will not even wear it because it would be embarrassing. I would highly suggest you don't ever order from this company.
Hello LeAnne,
Thank you for your message. We are very sorry that you haven't received your order. I can assure you that this is a misunderstanding.
We don't have items in stock; items are printed to order so, tracking numbers take longer to be emailed. If you ordered during the holidays, it's possible that orders take longer than expected.
When an order is shipped, you'll receive the tracking number by email. We ask buyers to check their spam folder in case emails were sorted incorrectly.
If you haven't received a tracking number, we'll be glad to verify the status of your order; please send an email at [email protected] and one of our support agents will help you track your order. Chat is also available through the store you purchased from; the link to the store can be found on your buyer's receipt.
Best,
GearLaunch
They have different people/accounts solicit your Facebook page or social media with your stolen logo and selling it without the permissions of the owner of the trademark logo and Company. Emailed them to take it down and their response was that they would let the third-party know. Two days later it started back up with fake accounts selling our logo on sweatshirts. The number leads to no where.
Hello Michelle,
Thank you for your message. GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
Because social media is done directly by the owner of those online stores, feel free to report that profile and those posts to Facebook support directly.
The site you reported has already been shut down. We remind you that if you believe that material or content residing on or accessible through our site infringes your copyright (or the copyright of someone whom you are authorized to act on behalf of), please send a notice of copyright infringement containing the information outlined here: https://www.gearlaunch.com/policies/dmca/
Best,
GearLaunch
I ordered several shirts with the family name for us to wear Christmas and here it is Christmas Eve and No Shirts! I am going to look stupid tomorrow when I tell them I STILL don't have them. And since they are Christmas themed we will have to wait a whole year to enjoy them. That is IF they ever show up. They got my money and ran apparently!
Hello Sheri,
Thank you for your message. We are very sorry that you haven't received your order. We'll be glad to verify the status of your order; please send an email at [email protected] and one of our support agents will help you track your order.
Best,
GearLaunch
I haven't received a shirt yet however I paid for one from the rescue that I got my Fur baby from and then I come to find out that gear launch took it upon themselves to make the T shirts, send it out as though it was coming from the research and telling me how there's only one day left to order. Nothing is going to the rescue and the rescue had nothing to do with promoting them using their logo.
Hello Tina,
Thank you for your message. GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
Our Customer Service team has already contacted you about your order. Please reply to us at your earliest convenience.
Best,
GearLaunch
I made the order, paid for it, and received exactly what I ordered, in good time, considering I'm in the UK, and it came from Utah. The Tee is good quality cotton, the printed design is accurate, and as it's an RAF Squadron Crest, accuracy is important. Well done!
Hello Jim,
Thank you for such a fantastic review! These reviews make us happy. We hope you enjoy your purchase!
Happy holidays,
GearLaunch
They do orders for 3rd party sites. I accidentally ordered shirts from such a site. As soon as you place the order you get an email stating your order is in production which makes cancellation next to impossible because it is "production". Since the site I ordered from did not have permission to use my clubs images, they provided a very lo res file for printing the shirt. They must have no quality control or I would think someone would question how poor the printing was. Money wasted. I guess I can wear for yard work.
Hello Steve,
Thank you for your feedback. We sincerely apologize for the issue with your order. Our Customer Service team has reached out to you; please reply to our email with pictures of the items you received (where the print is visible) and we will be happy to process the refund of your order.
We hope to hear from you soon.
Best,
GearLaunch
Three different facebook fake accounts tagged tons of customers and commented on many posts with the link to these unauthorized shirts. This is clearly a scam designed to make my customers seem like we were trying to push these shirts on them. Terrible business. Need to do better due diligence to ensure their third party vendors they hide behind are authorized.
Hello John,
Thank you for contacting us. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate any store and does not do any marketing for any store.
Notices of copyright infringement should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/policies/dmca/
The notice should include the identification of the material that is claimed to be infringing and the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that GearLaunch is capable of finding and verifying its existence.
At GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will work to ensure the items are removed promptly.
Additionally, feel free to report the Facebook account to Facebook support directly.
Best,
GearLaunch
I ordered a shirt from FLTee.com that has a misspelled design FLAW that I didn't notice until I received it in person. They refuse to offer any resolution to my issue, passing the buck and saying there's nothing they can do about the design being flawed -- not even issuing a refund.
If you order ANY shirt from a business powered by GearLaunch, PUT YOUR DESIRED ITEM UNDER A MICROSCOPE BEFORE YOU BUY IT, OR SAY HELLO TO WASTED MONEY. The shirt I bought ended up being an EXPENSIVE DUST RAG.
Hello Nunya,
Thank you for contacting us. Apologies for not getting back to you sooner.
We are very sorry for the issue with your order. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any designing, advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
We can only accept returns for refund if:
- The product itself is flawed.
- The quality of the printing is poor.
- The final product is materially different from the product presented on the site.
We don’t offer refunds when the item is printed as shown on the order screen. However, if you can please send us an email with your order information and a mention of this review at [email protected], we will be glad to make an exception.
Best,
Lourdes
Placed order 3 months ago n never received it *******317 wish someone would contact me *******@hotmail.com
Hello Ronda,
Thank you for contacting us. We're very sorry that you haven't received your order. Unfortunately, we weren't able to find an order under the email address you provided.
We're happy to help. One of our agents from our Customer Service team will contact you shortly to discuss your particular case.
Best,
GearLaunch
This site appears to do absolutely nothing to verify that people are authorized to sell the copyrighted merchandise they allow them to link to from non-stop FB scams. Nor do they do much about people taking orders and not delivering. Then they fall back on the "we're just a platform". Turning a blind eye to fraud and relying on customers to police it for you is a garbage business model.
Hello Samuel,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate any store and does not do any advertising or marketing for those online stores.
Notices of copyright infringement should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/policies/dmca/
At GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will work to ensure the items are removed promptly.
If you have already sent us an email, we can assure you that appropriate action has been taken.
Best,
GearLaunch
Ordered a T-shirt that was supposed to be endorsed by a member of my veterans group (found out later he knew nothing about the item) when I ordered the t-shirt I choose the least expensive shipping. When I paid for the item it charged me over $10 for shipping. Also I have never received a confirmation number and when I sent a email to there customer support it bounced as non-existented. I contacted two of there listed numbers only to get a message of "Goodbye " and it hangs up.
Folks this company is a fraud if every there was one.
Hello Robert,
Thank you for your message. Your order was placed on July 31 and you should’ve received a confirmation email with your order information. If you didn’t get one, please check your spam folder in case the email got sorted incorrectly.
Orders have several shipping options; when you placed your order you selected the “rush production” option, which expedites the printing of your order and that has an additional cost.
We're sorry you weren't able to contact us by phone. Chat is also available on the site you purchased from so that's another way to get in touch with us. We received your email earlier today with your concern and we’d like to let you know that your order has already shipped; we’ll reply to your message with the tracking information. If you have any more questions or concerns, please reply to our message and we’ll be glad to assist you.
Best,
GearLaunch
Stolen designs. Poor customer service. Refuses to communicate. Complete waste of time. Anyway, enjoy
Somebody once told me the world is gonna roll me
I ain't the sharpest tool in the shed
She was looking kind of dumb with her finger and her thumb
In the shape of an "L" on her forehead
Well the years start coming and they don't stop coming
Fed to the rules and I hit the ground running
Didn't make sense not to live for fun
Your brain gets smart but your head gets dumb
So much to do, so much to see
So what's wrong with taking the back streets?
You'll never know if you don't go
You'll never shine if you don't glow
Hey now, you're an all-star, get your game on, go play
Hey now, you're a rock star, get the show on, get paid
And all that glitters is gold
Only shooting stars break the mold
It's a cool place and they say it gets colder
You're bundled up now, wait 'til you get older
But the meteor men beg to differ
Judging by the hole in the satellite picture
The ice we skate is getting pretty thin
The water's getting warm so you might as well swim
My world's on fire, how about yours?
That's the way I like it and I'll never get bored
Hey now, you're an all-star, get your game on, go play
Hey now, you're a rock star, get the show on, get paid
All that glitters is gold
Only shooting stars break the mold
Hey now, you're an all-star, get your game on, go play
Hey now, you're a rock star, get the show, on get paid
And all that glitters is gold
Only shooting stars
Somebody once asked could I spare some change for gas?
I need to get myself away from this place
I said, "Yup" what a concept
I could use a little fuel myself
And we could all use a little change
Well, the years start coming and they don't stop coming
Fed to the rules and I hit the ground running
Didn't make sense not to live for fun
Your brain gets smart but your head gets dumb
So much to do, so much to see
So what's wrong with taking the back streets?
You'll never know if you don't go (go!)
You'll never shine if you don't glow
Hey now, you're an all-star, get your game on, go play
Hey now, you're a rock star, get the show on, get paid
And all that glitters is gold
Only shooting stars break the mold
And all that glitters is gold
Only shooting stars break the mold
Hello,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate any store.
This type of claims should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/policies/dmca/
At GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will work to ensure the items are removed promptly.
If you have already sent us an email, we can assure you that appropriate action has been taken.
Best,
GearLaunch
I brought four t-shirts it's supposed to be two reds and two blue but I got four reds can this be fixed how can I send it back to get the blue shirts
Hello Gary,
Thank you for your email and we sincerely apologize for the issue with your order! We will be glad to send you the blue t-shirts from your order at no additional cost but first, we need to verify your order number. If you can please contact us at [email protected] with your order number so we can confirm your shipping address, we’ll send the replacements as soon as possible.
We hope to hear from you soon.
Best,
GearLaunch
This company stole my image which was made to create awareness for my father and 5 fishermen who were tragically lost at sea aboard the Chief William Saulis in Nova Scotia Dec 15 2020 my site is lostatseaco.com my name is Kyle Gabriel I am the son of the late Leonard Gabriel
Hello Kyle,
We're very sorry to hear that. Please note that our company GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate any store.
Notices of copyright infringement should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/policies/dmca/
At GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will inform the website owner and will work to ensure the items are removed promptly.
We see that you sent us an email yesterday; the link was removed and is no longer available. If you have additional questions, please reply to our message.
Best,
GearLaunch
I would be cautious about using any e-commerce seller that utilizes Gear Launch and would recommend e-sellers to find a more knowledgeable platform to run their e-commerce business.
I wanted to order a hoodie from a site supported by Gear Launch. I got to the checkout and noticed I was being charged sales tax for this item. My ship to address is in Massachusetts and in Massachusetts clothing is generally exempt from sales tax (there are a few exceptions, but none applied here). I messaged Gear Launch and included a link from the Massachusetts General Laws supporting my claim.
Gear Launch replied they're an e-commerce company and are required to collect sales tax because of nexus. Which is true to an extent.
I replied that yes, under the Wayfair case the Supreme Court did away with physical nexus requirements and now e-commerce companies do need to collect sales tax, but what did not change is that if an item is not taxable in a brick and mortar store then it's not suddenly taxable on the internet. The items subject to sales tax and the rates applied to them are the same whether I go down to the local store and buy the item or order from a site that made the mistake of choosing GearLaunch as their platform.
They really need to invest in a solid sales tax platform. There are 50 U.S. states, but there are over 11,000 sales tax jurisdictions in the United States. They don't all have the same rules and you can't rely on some garbage software and claim it complies with current regulations when it in fact does not.
Hello Ernest,
Thank you for your message.
As an e-Commerce business we must charge sales tax when we have nexus in a state. Tax is calculated by a software that complies with current regulations for online purchases. Our software receives regular updates to keep us compliant with all regulatory requirements. We have passed on the information you've provided however, so that it can be considered in future software updates.
Best,
GearLaunch
This company has stolen my artwork multiple times. They never remove it once I email them. They are a horrible company who tries to profit from stealing copyrighted images from struggling artists. I am extremely close to suing them for this.
Hello Rebecca,
Thank you for your message. We're very sorry to hear that. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate any store.
Notices of copyright infringement should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/policies/dmca/
At GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will work to ensure the items are removed promptly.
We see that you already sent us an email and we've already confirmed that the link has been removed.
Best,
GearLaunch
Total joke of a company. Seems like if you have to spam FB pages continually that you don't really have any customers or comments sense!
Hello K. F.,
Thank you for your message. GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
These claims should be reported to Facebook support at facebook.com/help, however, feel free to send us a link or screenshots of what you mentioned in your review and we’ll be glad to look into it.
Best,
GearLaunch
Received an order that was not the right size sent it back at my own expense three months ago. Still haven't got a replacement. Terrible service would probably never order from them again.
Hello Daniel,
Thank you for your message and we’re sorry to hear about the issue with your order. I wonder if you contacted our customer service team by email (or phone) before sending back the item at your own expense; when this happens all the customer service team requires to process a replacement is an image of the wrong item. There's no need to return the item. This information is indicated in the Support page of the store you purchased from.
We’d like the opportunity to make this right. Please send an image of the item received or the tracking number of the returned item at [email protected] along with your order number; I’ll be glad to process the replacement for you.
Best,
GearLaunch
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Hello Michele,
Thank you for contacting us.
We've reviewed your order and noticed that you paid for rush printing, which guarantees your order will go to production faster than the rest. Expedited shipping guarantees your order will arrive faster than other shipping methods.
Our Customer Service team is available by email and chat through the website you purchased from. While we are unable to provide a guaranteed delivery date, only an estimated delivery date, we do try to provide accurate estimates.
Your order was delivered on February 2. If you have additional questions or concerns, please reply to the email our Customer Service team sent you.
Best,
GearLaunch