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GearLaunch

1.5

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GearLaunch Reviews Summary

GearLaunch is a print-on-demand platform that allows users to create and sell custom products without holding any inventory. The site offers a wide range of products, including apparel, drinkware, wall art, and more. Users can design their own products using the site's tools and then sell them through GearLaunch's online store.

This summary is generated by AI, based on text from customer reviews

service
78
value
72
shipping
68
returns
54
quality
63
This company responds to reviews on average within 18 days

We monitor reviews for authenticity

Canada
1 review
4 helpful votes
Follow Mandeep D.
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Scam, fake company and poor customer service
December 1, 2023

Placed an order on Nov 13,2023 with hope that I would get my products by Christmas. 3 emails, still no reply. Worst scam ever.
They have already charged my credit card. I have lost more than 200 dollars? Are you legit company? Worst experience. I am going to report you in court.

Date of experience: December 1, 2023
Lourdes T. — GearLaunch Rep
over a year old

Hello Mandeep,

Thank you for contacting us. Your order has been delivered to customs in your country. Once the process with customs is completed, the package will be handed to your local postal service for final delivery. This may take a few weeks depending on current shipping rules in your country. The tracking number was sent automatically to your email address. We recommend keeping an eye on it until the order is delivered.

For some internationally shipped orders, tracking may end once it reaches the destination country and we are unable to follow tracking for international carriers after that point. You should receive your package as soon as the customs officials release it.

If you have additional questions or concerns, please contact our Customer Service team at [email protected].

Regards,
GearLaunch

Bangladesh
1 review
0 helpful votes
Follow Tanvir I.
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Amazing cloth
November 14, 2023

Thia site is really amazing. So i love the site.i am always happy. Because now i am work just gearlaunch

Date of experience: November 13, 2023
Lourdes T. — GearLaunch Rep
over a year old

Hello Tanvir,

Thank you so much for choosing GearLaunch for your business!

Best,
GearLaunch

Australia
2 reviews
1 helpful vote
Follow Kc W.
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Professional and responsible. They told me that my order was out of stock and gave me choices. I asked for a full refund. And they did that promptly. Refund received. Thank you.

Date of experience: November 8, 2023
Lourdes T. — GearLaunch Rep
over a year old

Hello KC,

We're sorry we weren't able to fulfill your order. We appreciate you taking the time to leave us a 5-star review.

Don't hesitate to contact us if you need assistance in future orders.

Best,
GearLaunch

Wisconsin
1 review
0 helpful votes
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Service
November 8, 2023

BIG FAT 0! Wont answer their website or phone I will be telling my friends to stay away from this site. Asked for item description and photo...nothing

Date of experience: November 7, 2023
Lourdes T. — GearLaunch Rep
over a year old

Hello Terri,

Thank you for your message. If you have an issue with an order, please send us an email with your order information at [email protected].

If this is related to something else, please email us with more details so we can look into it.

We'll be happy to help.

Best,
GearLaunch

Bangladesh
1 review
0 helpful votes
Follow Mahfuzur R.
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I love this site
November 8, 2023

Amer life ta chnage kore diyaca ai platform ai kane kaj kore ami amer nijeke and amer family niya onak valo akta dike asi Alhamdulillah sukriya

Date of experience: November 2, 2023
Lourdes T. — GearLaunch Rep
over a year old

Hello Mahfuzur,

Thank you for the review! We're happy to hear that using GearLaunch for your e-commerce business has been a life changing experience for you.

We wish you all the best.

Regards,
GearLaunch

Pennsylvania
1 review
0 helpful votes
Follow Vinny S.
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Gearlaunch illegally uses companies' Logo. Like criminals they go DIRECTLY ON TO OUR FACEBOOK PAGE to sell their goods! Our nonprofit helps Veterans reintegrate into civilian life so, every dollar that goes to Gearlaunch is taken from our work...and they refuse to stop!

Date of experience: October 31, 2023
Lourdes T. — GearLaunch Rep
over a year old

Hello Vinny,

Thank you for your message.

Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.

We replied to your email on October 30 and the link you reported was removed.

Like we explained by email and in other reviews you've left, because each individual store owner handles their own social media and advertising for their website, we recommend reporting those to Facebook support directly.

If you have additional questions, please email us at [email protected].

Best,
GearLaunch

New York
1 review
0 helpful votes
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Great customer service
October 7, 2023

I appreciate the fact that although the original seller's website is no longer valid and the post office had no record of the tracking number, I reached out to gear launch, and the customer service team made sure that you communicated with me in detail regarding my order. They also researched it for me, provided me with what I needed regarding my insurance on the delivery, and provided me with a replacement. Thanks for excellent customer service.

Date of experience: October 5, 2023
Lourdes T. — GearLaunch Rep
over a year old

Hello Darren,

Thank you for the 5-star review! We're glad that you reached out and that our Customer Service team provided a replacement without too much hassle.

We hope you enjoy your purchase!

Best,
GearLaunch

Bangladesh
1 review
0 helpful votes
Follow Anisa R.
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Best for career
October 9, 2023

Product and service best quality.i am experience best quality product you can try gearlaunch then you will experience.

Date of experience: September 22, 2023
Lourdes T. — GearLaunch Rep
over a year old

Hello Anisa,

Thank you so much for the 5-star review and for sharing your experience with us!

Best,
GearLaunch

Bangladesh
1 review
1 helpful vote
Follow Foydul I.
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!BUYER BEWARE! Ordered a shirt from this BOGUS company and luckily paid for it thru PayPal they sent me a fake tracking number and a fake tracking site and then told me that it was delivered and I should check with my neighbors and such. Lucky I know the postal worker. I gave him the tracking number and he informed me that there was no such tracking number and that it isn't even the format that they use.

Do not buy from this company or you'll regret it! I should've looked up reviews before dealing with this company as I now see that I wasn't the only one they did this too!

Date of experience: September 18, 2023
Lourdes T. — GearLaunch Rep
over a year old

Hello Foydul,

Thank you so much for the 5-star review! If you are experiencing issues with our platform or if any of your customers is having issues placing an order or receiving an order, please contact our Seller Support team at [email protected].

Best,
GearLaunch

California
1 review
0 helpful votes
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Stolen art garbage products
September 15, 2023

Bought a gig poster from gear launch, what arrived was a poorly printed piece of garbage. Don't buy anything from this fraud site.

Date of experience: September 14, 2023
Lourdes T. — GearLaunch Rep
over a year old

Hello Matt,

Thank you for contacting us and we're sorry for the issue with your order. Please send us some pictures at [email protected] with the following instructions:
-An image of the entire poster laying on a flat surface (required)
-Any other photos you believe best demonstrate the issue. (optional)

We recommend placing a ruler or any other item across the poster to help the camera focus.

We hope to hear from you soon.

Best,
GearLaunch

Bangladesh
1 review
0 helpful votes
Follow Mamun Rahman Raju R.
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The t shirt was good, very reliable company. I want to thank the seller also. This slis really great for me.

Date of experience: September 11, 2023
Lourdes T. — GearLaunch Rep
over a year old

Hello Mamun,

Thank you so much for the 5-star review! We hope you enjoy your purchase.

Best,
GearLaunch

Bangladesh
1 review
0 helpful votes
Follow Rejaul Haque A.
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This is the best income source for everyone, I'm satisfied with gearlaunch. I'm trying to greatest design and more and more selling

Date of experience: August 31, 2023
Lourdes T. — GearLaunch Rep
over a year old

Hello Rejaul,

Thank you so much for sharing your experience working with us!

Don't hesitate to contact our Seller Support team at [email protected] if you need assistance.

Regards,
GearLaunch

AE
1 review
0 helpful votes
Follow Mohammad a.
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Love this platform
August 23, 2023

Very happy this world best gearlaunch service Another name for fulfilling dreams is gearlaunch this best platform

Date of experience: August 23, 2023
Lourdes T. — GearLaunch Rep
over a year old

Hello Mohammad,

Thank you so much for this great review! We're glad that you're enjoying your experience with our platform. Thank you for choosing us!

Regards,
GearLaunch

North Carolina
1 review
0 helpful votes
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Order issue
August 15, 2023

I had an issue with my order but Liz the customer service representative was friendly and responded immediately. She had my issue cleared up after researching.

Date of experience: August 14, 2023
Lourdes T. — GearLaunch Rep
over a year old

Hello Kim,

Thank you for sharing your positive experience working with Liz!

It's great to know that he was able to solve your problem easily as that is what we strive to do every day. We hope you enjoyed your purchase!

Regards,
GearLaunch

Louisiana
1 review
1 helpful vote
Follow Marcia N.
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I would give this company a 0 if I could.
August 5, 2023

Products shown on their website are not the same as the product sent to customer. Also, terrible customer service.

Date of experience: August 5, 2023
Lourdes T. — GearLaunch Rep
over a year old

Hello Marcia,

Thank you for your message. We see that our customer service team has been in constant communication with you regarding the issue with your order. They replied this morning asking you to verify the measurements of your t-shirt so we can process a replacement as soon as possible.

Please check your inbox and get back to us at your earliest convenience.

Best,
GearLaunch

Connecticut
1 review
1 helpful vote
Follow You Need A Life G.
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This company steals other people's logos and posts on the legit business' social media to get people to their FAKE site to purchase FAKE crap they make. A$$hats like you need to be punched in the throat.

Date of experience: July 30, 2023
Lourdes T. — GearLaunch Rep
over a year old

Hello,

Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate those online stores, does not do any advertising or marketing for those online stores, does not create or own any of the images used on those online stores, nor does it print or ship items purchased from those online stores.

If you believe that material or content residing on or accessible through our site infringes your copyright (or the copyright of someone whom you are authorized to act on behalf of), please send a notice of copyright infringement containing the information outlined here: https://www.gearlaunch.com/dmca/

The notice should include the identification of the material that is claimed to be infringing and the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that GearLaunch is capable of finding and verifying its existence.

At GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will work to ensure the items are removed promptly.

Best,
GearLaunch

California
1 review
6 helpful votes
Follow Dr. Sparky M.
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Ripping off artists
July 28, 2023

These scam artists are offering apparel with our trademarked logo. I've sent them a cease and desist letter, which they've ignored. Would anyone else like to start a class action lawsuit?

Date of experience: July 27, 2023
Lourdes T. — GearLaunch Rep
over a year old

Hello,

Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate those online stores, does not do any advertising or marketing for those online stores, does not create or own any of the images used on those online stores, nor does it print or ship items purchased from those online stores.

Notices of copyright infringement should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/dmca/

At GearLaunch, we take these claims very seriously. We received your letter and confirmed by email that the item was removed last Thursday.

Best,
GearLaunch

Pennsylvania
1 review
1 helpful vote
Follow My N.
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Just found our own copywrighted material being offered here. Shameless, and illegal. Will be filing suit. They promote and enable stealing of original work; furthermore, based on everyone's reviews, they are a scam/incompetent site that usually doesn't provide the product, which gives a bad reptuation to the people whose art they are stealing (since the buyer assumes the artist is behind this, when actually they have no clue). Do not support this site. From the reviews, it sounds like you will get ripped off. If, by some miracle, you actually recieve your product, you are supporting theft and copywright infringement. Their phone number leads nowhere--not surprising for a scam site.

Date of experience: July 22, 2023
Lourdes T. — GearLaunch Rep
over a year old

Hello,

Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate those online stores, does not do any advertising or marketing for those online stores, does not create or own any of the images used on those online stores, nor does it print or ship items purchased from those online stores.

It’s very simple to contact us. Notices of copyright infringement should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/policies/dmca/

At GearLaunch, we take these claims very seriously. Once we receive the appropriate documentation, we will work to ensure the items are removed promptly.

If you have already sent us an email, we can assure you that appropriate action has been taken.

Best,
GearLaunch

Texas
1 review
0 helpful votes
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I don't know anything about this site. I think you can get gadgets here. I'll look into it further, because I have no life. Well, I don't have the whole husband, step dad thing going on. I just build and waist money on stuff like drones, and fancy Starbuck tumblers. Thank you. Carry on.

Date of experience: July 9, 2023
Lourdes T. — GearLaunch Rep
over a year old

Hello Frank,

Thank you for the 5-star review! If you have questions about our platform and our product catalog, don't hesitate to contact our Seller Support team at [email protected].

Best,
GearLaunch

Bangladesh
1 review
0 helpful votes
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My first sale experience was seamless and extremely easy. The order was processed quickly and shipping times were amazing leaving a happy customer! I would highly recommend using Printify as they have great prices and so many tools to help you succeed.

Date of experience: July 8, 2023
Lourdes T. — GearLaunch Rep
over a year old

Hi Oishi,

Thank you so much for choosing GearLaunch for your business! We're happy to hear that your first sale with us was processed without incident. We wish you all the luck with your new online store!

If you need assistance with your store, don't hesitate to contact us.

Best,
GearLaunch

From the business

360? ECOMMERCE SOLUTION - From production to fulfillment to customer
Service, GearLaunch makes commerce simple.


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