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GearLaunch is a print-on-demand platform that allows users to create and sell custom products without holding any inventory. The site offers a wide range of products, including apparel, drinkware, wall art, and more. Users can design their own products using the site's tools and then sell them through GearLaunch's online store.
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Placed an order on Nov 13,2023 with hope that I would get my products by Christmas. 3 emails, still no reply. Worst scam ever.
They have already charged my credit card. I have lost more than 200 dollars? Are you legit company? Worst experience. I am going to report you in court.
Thia site is really amazing. So i love the site.i am always happy. Because now i am work just gearlaunch
Hello Tanvir,
Thank you so much for choosing GearLaunch for your business!
Best,
GearLaunch
Professional and responsible. They told me that my order was out of stock and gave me choices. I asked for a full refund. And they did that promptly. Refund received. Thank you.
Hello KC,
We're sorry we weren't able to fulfill your order. We appreciate you taking the time to leave us a 5-star review.
Don't hesitate to contact us if you need assistance in future orders.
Best,
GearLaunch
BIG FAT 0! Wont answer their website or phone I will be telling my friends to stay away from this site. Asked for item description and photo...nothing
Hello Terri,
Thank you for your message. If you have an issue with an order, please send us an email with your order information at [email protected].
If this is related to something else, please email us with more details so we can look into it.
We'll be happy to help.
Best,
GearLaunch
Amer life ta chnage kore diyaca ai platform ai kane kaj kore ami amer nijeke and amer family niya onak valo akta dike asi Alhamdulillah sukriya
Hello Mahfuzur,
Thank you for the review! We're happy to hear that using GearLaunch for your e-commerce business has been a life changing experience for you.
We wish you all the best.
Regards,
GearLaunch
Gearlaunch illegally uses companies' Logo. Like criminals they go DIRECTLY ON TO OUR FACEBOOK PAGE to sell their goods! Our nonprofit helps Veterans reintegrate into civilian life so, every dollar that goes to Gearlaunch is taken from our work...and they refuse to stop!
Hello Vinny,
Thank you for your message.
Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
We replied to your email on October 30 and the link you reported was removed.
Like we explained by email and in other reviews you've left, because each individual store owner handles their own social media and advertising for their website, we recommend reporting those to Facebook support directly.
If you have additional questions, please email us at [email protected].
Best,
GearLaunch
I appreciate the fact that although the original seller's website is no longer valid and the post office had no record of the tracking number, I reached out to gear launch, and the customer service team made sure that you communicated with me in detail regarding my order. They also researched it for me, provided me with what I needed regarding my insurance on the delivery, and provided me with a replacement. Thanks for excellent customer service.
Hello Darren,
Thank you for the 5-star review! We're glad that you reached out and that our Customer Service team provided a replacement without too much hassle.
We hope you enjoy your purchase!
Best,
GearLaunch
Product and service best quality.i am experience best quality product you can try gearlaunch then you will experience.
Hello Anisa,
Thank you so much for the 5-star review and for sharing your experience with us!
Best,
GearLaunch
!BUYER BEWARE! Ordered a shirt from this BOGUS company and luckily paid for it thru PayPal they sent me a fake tracking number and a fake tracking site and then told me that it was delivered and I should check with my neighbors and such. Lucky I know the postal worker. I gave him the tracking number and he informed me that there was no such tracking number and that it isn't even the format that they use.
Do not buy from this company or you'll regret it! I should've looked up reviews before dealing with this company as I now see that I wasn't the only one they did this too!
Hello Foydul,
Thank you so much for the 5-star review! If you are experiencing issues with our platform or if any of your customers is having issues placing an order or receiving an order, please contact our Seller Support team at [email protected].
Best,
GearLaunch
Bought a gig poster from gear launch, what arrived was a poorly printed piece of garbage. Don't buy anything from this fraud site.
Hello Matt,
Thank you for contacting us and we're sorry for the issue with your order. Please send us some pictures at [email protected] with the following instructions:
-An image of the entire poster laying on a flat surface (required)
-Any other photos you believe best demonstrate the issue. (optional)
We recommend placing a ruler or any other item across the poster to help the camera focus.
We hope to hear from you soon.
Best,
GearLaunch
The t shirt was good, very reliable company. I want to thank the seller also. This slis really great for me.
Hello Mamun,
Thank you so much for the 5-star review! We hope you enjoy your purchase.
Best,
GearLaunch
This is the best income source for everyone, I'm satisfied with gearlaunch. I'm trying to greatest design and more and more selling
Hello Rejaul,
Thank you so much for sharing your experience working with us!
Don't hesitate to contact our Seller Support team at [email protected] if you need assistance.
Regards,
GearLaunch
Very happy this world best gearlaunch service Another name for fulfilling dreams is gearlaunch this best platform
Hello Mohammad,
Thank you so much for this great review! We're glad that you're enjoying your experience with our platform. Thank you for choosing us!
Regards,
GearLaunch
I had an issue with my order but Liz the customer service representative was friendly and responded immediately. She had my issue cleared up after researching.
Hello Kim,
Thank you for sharing your positive experience working with Liz!
It's great to know that he was able to solve your problem easily as that is what we strive to do every day. We hope you enjoyed your purchase!
Regards,
GearLaunch
Products shown on their website are not the same as the product sent to customer. Also, terrible customer service.
Hello Marcia,
Thank you for your message. We see that our customer service team has been in constant communication with you regarding the issue with your order. They replied this morning asking you to verify the measurements of your t-shirt so we can process a replacement as soon as possible.
Please check your inbox and get back to us at your earliest convenience.
Best,
GearLaunch
This company steals other people's logos and posts on the legit business' social media to get people to their FAKE site to purchase FAKE crap they make. A$$hats like you need to be punched in the throat.
Hello,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate those online stores, does not do any advertising or marketing for those online stores, does not create or own any of the images used on those online stores, nor does it print or ship items purchased from those online stores.
If you believe that material or content residing on or accessible through our site infringes your copyright (or the copyright of someone whom you are authorized to act on behalf of), please send a notice of copyright infringement containing the information outlined here: https://www.gearlaunch.com/dmca/
The notice should include the identification of the material that is claimed to be infringing and the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that GearLaunch is capable of finding and verifying its existence.
At GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will work to ensure the items are removed promptly.
Best,
GearLaunch
These scam artists are offering apparel with our trademarked logo. I've sent them a cease and desist letter, which they've ignored. Would anyone else like to start a class action lawsuit?
Hello,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate those online stores, does not do any advertising or marketing for those online stores, does not create or own any of the images used on those online stores, nor does it print or ship items purchased from those online stores.
Notices of copyright infringement should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/dmca/
At GearLaunch, we take these claims very seriously. We received your letter and confirmed by email that the item was removed last Thursday.
Best,
GearLaunch
Just found our own copywrighted material being offered here. Shameless, and illegal. Will be filing suit. They promote and enable stealing of original work; furthermore, based on everyone's reviews, they are a scam/incompetent site that usually doesn't provide the product, which gives a bad reptuation to the people whose art they are stealing (since the buyer assumes the artist is behind this, when actually they have no clue). Do not support this site. From the reviews, it sounds like you will get ripped off. If, by some miracle, you actually recieve your product, you are supporting theft and copywright infringement. Their phone number leads nowhere--not surprising for a scam site.
Hello,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate those online stores, does not do any advertising or marketing for those online stores, does not create or own any of the images used on those online stores, nor does it print or ship items purchased from those online stores.
It’s very simple to contact us. Notices of copyright infringement should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/policies/dmca/
At GearLaunch, we take these claims very seriously. Once we receive the appropriate documentation, we will work to ensure the items are removed promptly.
If you have already sent us an email, we can assure you that appropriate action has been taken.
Best,
GearLaunch
I don't know anything about this site. I think you can get gadgets here. I'll look into it further, because I have no life. Well, I don't have the whole husband, step dad thing going on. I just build and waist money on stuff like drones, and fancy Starbuck tumblers. Thank you. Carry on.
Hello Frank,
Thank you for the 5-star review! If you have questions about our platform and our product catalog, don't hesitate to contact our Seller Support team at [email protected].
Best,
GearLaunch
My first sale experience was seamless and extremely easy. The order was processed quickly and shipping times were amazing leaving a happy customer! I would highly recommend using Printify as they have great prices and so many tools to help you succeed.
Hi Oishi,
Thank you so much for choosing GearLaunch for your business! We're happy to hear that your first sale with us was processed without incident. We wish you all the luck with your new online store!
If you need assistance with your store, don't hesitate to contact us.
Best,
GearLaunch
Answer: I ordered from this company. They claim their phone is technical difficulties. They took my credit card as American pride. I shut down the credit card with a dispute. I have also turned them in to BBB and they also had no results. Have been told the package was in transit, but now that tracking number is no longer found. Will never do business with them again
Answer: You can not get customer service by phone, or by email. My delivery date is past due
Answer: Hello Pamela, Thank you for reaching out, and we're sorry to hear that you haven't received your order. We'd be happy to look into this for you. Could you please provide your order details, including your full name, order number, and the email address used to place the order? Once we have that information, we'll be able to provide you with an update. You can also email that information at [email protected]. We look forward to assisting you. Best regards, GearLaunch
Answer: Hello Mary, Thank you for your message. If you haven't received your order, please send us an email with your order information at [email protected]. We'll be happy to help. Best, GearLaunch
Answer: Hello Terry, in order for us to better assist you, please email us at [email protected] with the name of the website that appears in your bank statement and a screenshot of the charge. We couldn't find a charge for the amount and the date you provided. We hope to hear from you soon. Best, GearLaunch
Answer: Hello Kendall, Thank you for contacting us. GearLaunch is an e-commerce platform and print-on-demand company that provides merchants with a software that allows them to build and run an online business without the hassle of inventory. We manage production, shipping, and customer service for all products sold. If you have more questions, please send us an email at [email protected] and we will be glad to assist you. Best, GearLaunch
Answer: Hi Douglas, Thank you for contacting us. Can you please provide us with your order number, name and email address used to place the order? If you can please send it to [email protected], I'll be glad to follow up directly with you.
360? ECOMMERCE SOLUTION - From production to fulfillment to customer
Service, GearLaunch makes commerce simple.


Hello Mandeep,
Thank you for contacting us. Your order has been delivered to customs in your country. Once the process with customs is completed, the package will be handed to your local postal service for final delivery. This may take a few weeks depending on current shipping rules in your country. The tracking number was sent automatically to your email address. We recommend keeping an eye on it until the order is delivered.
For some internationally shipped orders, tracking may end once it reaches the destination country and we are unable to follow tracking for international carriers after that point. You should receive your package as soon as the customs officials release it.
If you have additional questions or concerns, please contact our Customer Service team at [email protected].
Regards,
GearLaunch