GearLaunchReviews 147

Hello Jenna,

Thank you for your message.

GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.

We take intellectual property rights very seriously and are committed to taking steps to limit allegedly infringing activity. Also, GearLaunch acts to promptly remove any allegedly infringing items on its platform of which it is notified.

If you believe that material or content residing on or accessible through our site infringes your copyright (or the copyright of someone whom you are authorized to act on behalf of), please send a notice of copyright infringement to [email protected], containing the information outlined here: https://www.gearlaunch.com/policies/dmca/

Best,
Lourdes - GearLaunch

Hi Caroline,

Thank you so much for your message and we’re sorry that the item you received was flawed. We understand that you sent a picture of the defect, but our customer service agent asked for an image of the full item, as it is required by the production team but unfortunately, you sent the same picture again.

But you were able to send the picture we requested and the replacement is in the works.

I’ll reply to your email with the confirmation.

Best,
Lourdes - GearLaunch

Hi Elizabeth,

Thank you for sharing your experience with us and we’re sorry your order hasn’t been delivered. Your order has already shipped and our customer service has provided the tracking number, but please note that all products are printed to order, so we don’t have items in stock. Rush printing sends your order into printing faster than the rest of the orders, but it doesn’t guarantee a delivery date. We’re unable to guarantee a delivery date because we depend on many factors such as how local post offices operate and something that is beyond our control, severe weather, which was the cause of the delay in the delivery of your order.

We will be glad to refund the rush printing fee of your order. I’ll contact you directly by email.

Best,
Lourdes
GearLaunch

Hello Liam,

Thank you for your feedback and we are very sorry to hear about the issue with your order. We see that you contacted our customer service team a several weeks ago and they assisted you with the replacement the first time. Unfortunately, we didn’t get any email from you informing about the replacements having another issue. We would’ve been glad to replace the item or look into a refund.

I’ll be contacting you by email in the next few hours, so please keep an eye on your inbox or spam folder so we can solve this as soon as possible.

Best,
GearLaunch

Hello Diane,

Thank you for your message and we’re sorry to hear that you received the wrong item.

When these things happen, we ask customers to send a picture of the item received. Our production team requires visual verification of any issues reported by customers. Because we want to save buyers the trouble and expense of a return, all we request is a photo in order to process a correct replacement at no extra cost immediately.

Our customer service agents have replied to your emails three times since December 14 requesting an image of the item you received but unfortunately we haven’t heard from you. It could be that our replies are on your spam folder. We’ll be glad to send you the correct item, so the next step here is to send the image requested. Please reply to our email or send a new one at [email protected], and I’ll be glad to process the replacement for you.

Best,
GearLaunch

Hello Konrad,

Thank your for your message. We are sorry we haven’t replied to your emails. Because of the holiday season, we are experiencing a high volume of emails, but our customer support team is working hard to keep up with our customers’ requests.

Your order is being shipped to Europe. While we rely on several facilities across the EU to print and ship some products, other products are shipped from the United States to maintain the highest product quality. This is why it will take a little longer for those items to be delivered. Additionally, when adding products to the cart in the store, customers in the EU are able to see which items will be fulfilled and shipped within the EU because they are marked with a symbol.

Your other item has already shipped and we have sent the tracking number to your email. Please check your inbox/spam folder.

Regards,
Lourdes - GearLaunch

Hello Roland,

Thank you for your message and we’re sorry to hear about the issue with your order. We understand that you’re not satisfied with your order, but as our customer service informed by email, the item was printed as shown on the order screen. Because of this, we’re unable to refund because the item was printed as ordered.

Regretfully, designs cannot be modified so we’re unable to offer a replacement of the same item; however, I’ll be glad to offer you a replacement in a different design available in the store you purchased from.

I’ll contact you via email and I hope we can solve this soon.

Best,
GearLaunch

Hello AR,

Thank you for contacting us.

Please note that our company does not own or operate stores. Websites are run by a third party who licenses our software in order to set up an online store.

If you believe that material or content residing on or accessible through our site infringes your copyright (or the copyright of someone whom you are authorized to act on behalf of), please send a notice of copyright infringement to [email protected], containing the information outlined here: https://www.gearlaunch.com/policies/dmca/

We take these claims very seriously. Once we receive the appropriate documentation, we will inform the owner of the website that he/she is in violation of his/her agreement with our company and will work to ensure the item is removed promptly.

Best,
Lourdes

Hi Lynne,

Thank you for your message. Please accept our apologies again for the issues with your order. The reason why we request pictures from the products received is because our production team requires visual verification so we can save our clients the trouble and expense of a return, and process a correct replacement at no extra cost immediately.
I see that on September 16 you replied to one of our customer service agent’s email by sending pictures of the item received and that today, you contacted us by phone and were informed that a replacement of your order is in the works.

I’ll be glad to follow up with you by email once the tracking number of the replacement has been issued.

Best,
Lourdes

Hi Cori,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores.

We're committed to taking steps to limit allegedly infringing activity. If you can please send us the corresponding links to [email protected], we'll look into it. If you have already sent us an email, we can assure you that appropriate action has been taken.