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GearLaunch Reviews Summary
GearLaunch is a print-on-demand platform that allows users to create and sell custom products without holding any inventory. The site offers a wide range of products, including apparel, drinkware, wall art, and more. Users can design their own products using the site's tools and then sell them through GearLaunch's online store.
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Yours amazing staff have made it worth dealing with your company. I had a problem with an item and they are going to resend a new item. But dealt with promptly and efficiently. Thank you.
I ran an online store called trusted99.shop through the GearLaunch platform. My account had $196.65 in earnings from completed orders. Suddenly, the store was shut down due to supposed IP violations — without any clear proof or prior warning. I understand if my store broke a rule, but I respectfully request they release my balance for work already done. Even if a policy was broken, holding back money from fulfilled orders is unethical. I've contacted their support and legal teams many times, but I've received no response at all. It's been extremely frustrating and feels like they're just ignoring small sellers. Be very careful before trusting this platform. They may shut you down and keep your earnings with no explanation.
Hello Junior S,
Thank you for your feedback. We’d like to clarify the situation regarding your store, trusted99.shop.
Your store was disabled following a confirmed violation of our Terms of Service. As outlined in our policies, all users agree not to use our platform to create or sell materials that infringe upon any third-party rights, including intellectual property.
An email notification was sent to all registered email addresses associated with your store at the time it was disabled. Furthermore, we have responded to all emails you’ve sent regarding your pending payouts, including messages from email addresses not registered to the store. In each case, our response has consistently explained that due to the confirmed violation, the remaining profit of $196.65 will not be released.
We understand your frustration, but we want to emphasize that the only reason a store is shut down and a user banned from our platform is for violating our Terms of Service. We take intellectual property rights seriously, and protecting our platform, customers, and rights holders is our priority.
Given the nature of the violation, our decision is final. No additional payouts will be issued.
If you have further questions regarding the Terms of Service you agreed to, we invite you to review them at https://www.gearlaunch.com/policy-types/terms-and-conditions.
Sincerely,
GearLaunch
My clients designs had been taken and offered for sale via a website which uses GearLaunch, this company is not to be trusted. We have sent legal letters and will be suing them.
Hello James,
Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
At GearLaunch, we take these claims very seriously. This type of claims should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/dmca/
If you have already sent us an email, we can assure you that appropriate action has been taken.
If you haven't, please send us the corresponding information at your earliest convenience, and we will take immediate steps to address the situation.
Best,
GearLaunch
Their 3rd party claimed to be affiliated with my High School. Shirts were purchased at crazy high price and a portion of the proceeds were to be donated. Come to find it was all a scam through Gear Launch. I highly recommend not doing business through them. High prices and low quality- stuff scratchy shirts.
Hello Teri,
Thank you for bringing this to our attention. This sounds like a very serious issue, and we truly appreciate your effort in reporting it.
Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
To help us investigate further, we kindly ask that you provide the name of the online store that the link directed to. Additionally, screenshots of the post would be extremely helpful in our efforts to look into this matter.
Please send us this information at your earliest convenience, and we will take immediate steps to address the situation. Thank you again for your vigilance and cooperation.
Best,
GearLaunch
I ordered items from them, received the items and noticed they misspelled alumni. When I contacted them they made the claim that this is how they printed them. They refuse to correct or remedy their mistake. This is poor business practice. All of their items are misspelled. Don't order from them.
Hello Jennafer,
We sincerely apologize for the issue with your order and understand how frustrating this must be.
To clarify, we are a software platform that enables third parties to set up their own online stores. We do not own or operate these stores, nor do we create or manage their designs, advertising, or fulfillment processes. However, we want to ensure you have a positive experience.
We have reached out to the store owner, and the design has been corrected. As a courtesy, we would like to offer you a replacement order. Please contact our Customer Service team with your preferred sizes at [email protected], and we will process your replacement as soon as possible.
Thank you for bringing this to our attention, and we appreciate the opportunity to make it right.
Best,
GearLaunch
A scammer is repeatedly posting a stolen sketch on t-shirts and sweatshirts to sell on a public Facebook group (Somes Sound 12 ½ sailboat group) under fake Facebook profiles using the GearLaunch webshop platform. In researching this its clear that GearLaunch is hiding behind their third party agreements claiming they are not responsible, but yet they continue to provide a means for scammers to scam and do nothing to stop it despite the endless complaints. Sending a complaint to their legal dept, as they repeatedly advise, is useless.
Hello Bob,
Thank you for reaching out.
Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
At GearLaunch, we take these claims very seriously. This type of claims should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/dmca/
If you have already sent us an email, we can assure you that appropriate action has been taken.
However, because each individual store owner handles their own social media and advertising for their website, please report the Facebook posts and profiles to their support team directly.
Best,
GearLaunch
Unbelievable that I even have to give them one star. They misspelled the word 'with' and won't replace my item or refund me the money. Terrible customer service and quality control. Will never order from them again.
Hello Donnie,
Thank you for reaching out to share your feedback. We sincerely apologize for the issue with your order.
As previously explained by our Customer Service by email, while our standard policy does not allow for refunds or exchanges on items printed as ordered, we want to make this right for you. As a one-time exception, we’re happy to offer an exchange. You have two options:
1) Exchange for a Different Design: We can exchange your item for a different design at a reduced fee of $5 (normally $10 per item).
2) Return and Replace: You can return the item to us and select another design for free. Please note that you would need to cover the return shipping costs.
If you would like to proceed with either option, please let us know, and we will provide further instructions.
We value your business and hope to have the opportunity to improve your experience.
Best,
GearLaunch
Gearlaunch is selling clothing items that feature the Chief Joseph Days Rodeo logo. The Chief Joseph Days Rodeo logo is both copyrighted and trademarked, and any unauthorized use of this logo constitutes an infringement of our intellectual property rights. SHAME ON YOU FOR STEALING FROM A NON-PROFT COMPANY!
Hello Miranda,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
At GearLaunch, we take these claims very seriously. This type of claims should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/dmca/
If you have already sent us an email, we can assure you that appropriate action has been taken.
Best,
GearLaunch
Wow The final product came out exactly how I had imagined. Not to mention the amazing attentiveness I was given when requesting a revision
Hello Ahmod,
Thank you for the 5-star review!
Best,
GearLaunch
One of their users just grabbed one of our photos, put it on products and now trying to sell it to our fans. Actively in our facebook DMing people to buy this fraudulent merch. I'm in touch with Shopify to let them know what their merchants are doing. Do not buy, use or work with this company. E-mailed them a month ago about this - they did nothing! What a surprise.
Hello Sally,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate those online stores, does not do any advertising or marketing for those online stores, does not create or own any of the images used on those online stores, nor does it print or ship items purchased from those online stores.
At GearLaunch, we take these claims very seriously. This type of claims should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/dmca/
If you have already sent us an email, we can assure you that appropriate action has been taken.
Best,
GearLaunch
My experience with Gearlaunch is not as a buyer but as a victim of copyright infringement and identity theft (third part I suspect.). My identity was copied on Facebook and then used to sell a product line of t-shirts, mugs, sweaters, hoodies etc using one of my photos of a skier in the USA Paralympic Ski Team and by using my identity as part of their design. The party 'posing' as Luc Percival then went on to spam my Facebook followers and friends giving them the impression that my business Luc Percival Photography was selling merchandise through Gearlaunch. All this has been reported to Facebook. I have also contacted Gearlaunch to ask that they cease and desist immediately, but they have not. The items are still for sale and the infringement is flagrant. DO NOT BUY ANYTHING FROM THIS SITE. My suspicion is that it a scam / totally fraudulent.
I've attached an example of the page upon which this merchandising is being sold.
Hello Luc,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
At GearLaunch, we take these claims very seriously. This type of claims should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/dmca/
We confirmed that the item you attached in your review was removed last Wednesday.
Regarding the Facebook post, feel free to report that post and profile to Facebook support directly.
Best,
GearLaunch
As a artist i writing review Gearlaunch. Gearlaunch IS a best servise provider. And i hope Product buyer also get best servise. Now my store designed as a Air Force web connected to airforceace.com and it only for Fighter pilot USAF SUPPORT. #usaf
Hello Mezanur,
Thank you so much for choosing GearLaunch for your business!
Best,
GearLaunch
I ordered a Tshirt from this site on FB. The photos looked good so I ordered the shirt with my hometown screenprinted on it. Cost me $42.58 I am not at all happy with it. Very shoddy printing. Cheap, cheap, cheap looking. So bad that I refuse to wear it. They refuse to give me a refund since I got what I ordered.
Hello Connie,
Thank you for your message. After reviewing your order and the images you sent us, we can confirm that your order was printed as shown on the order screen. The item you ordered is a long sleeve t-shirt, not a sweatshirt as you can see in your order receipt.
Unfortunately, we won't be able to issue a replacement. We apologize for the inconvenience.
Best,
GearLaunch
My Best Site Gearlaunch, i love and so good site of Gearlaunch love you all tame of Gearlaunch thank you everyone
Hello Ridoy,
Thank you so much for the recommendation and for choosing GearLaunch for your business!
Regards,
GearLaunch
This company Stoled my son's bands Logo and I wanted to cancel my order of course and i get no reply back on canceling my order. Just a tracking email that is bogus. I am out $100 and after reading these reviews i guess i won't get the product either.
Hello Mary,
Thank you for your message. Please note that GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not own or operate any store.
It’s very simple to contact us. Notices of copyright infringement should be sent to [email protected], and they need to include the information outlined here: https://www.gearlaunch.com/dmca/
The notice should include the identification of the material that is claimed to be infringing and the location of the infringing materials that the copyright owner seeks to have removed, with sufficient detail so that GearLaunch is capable of finding and verifying its existence.
At GearLaunch, we take these claims very seriously. Once we receive appropriate documentation, we will work to ensure the items are removed promptly.
If you need assistance with your order, please contact us at your earliest convenience.
Best,
GearLaunch
Gearlaunch is a business that profits from stolen IP. It is as simple as that. They claim to be a "platform" only and that it is not their responsibility if patrons illegally use their "platform" for theft. At least once a month for about the last six months, my business's social media gets flooded with posts "platformed" by Gearlaunch. They respond to hundreds of our social posts with a link to a Gearlaunch online store. It that looks like my business officially sponsors it because they use our logo. They also tag hundreds of our social media followers in those posts making it look like my business has started selling swag through Gearlaunch. Then scammers in conjunction with Gearlaunch print and sell swag with our logo without our permission while both the scammers and Gearlaunch profit from the sales. Gearlaunch prints and distributes the swag with the unauthorized use of our logo that has been purchased through their platform. Gearlaunch pays lip service and will ban that store after the damage has been done. When they ban one group that targets my business two more pop up with the exact scam. They do nothing to prevent the illegal use of IP. The most basic minimum due diligence, like reaching out to the business, could stop much of the problem. They won't do that. I have also repeatedly asked to know how much, if any, swag was sold without our permission. They won't answer that question. This takes up so much of my time, reporting, blocking, banning, dealing with an unapologetic Gearlaunch, explaining to customers who were tagged that we are not selling swag through Gearlaunch, and it is causing a real loss of revenue for my business. All one has to do is look at their reviews here and online to see that they don't care about the damage their lack of oversight causes to many businesses.
Hello Jim,
Thank you for your message.
Like we explained by email and in other reviews you've left, GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
The links you've reported by email have been removed.
We've addressed all the questions you've had by email. If you have additional questions or concerns, please email us at [email protected].
Best,
GearLaunch
Gearlaunch.com has allowed multiple instances of the sale of products featuring our logo without authorization, essentially providing a haven for intellectual property theft to thrive on their platform. Their audacity lies in their expectation that it should be the responsibility of the rightful owners of intellectual property to police and remove these violations from their platform.
Their lack of accountability and disregard for intellectual property rights showcases a clear disregard for both ethical and legal standards.
Hello Martin,
Thank you for your message.
Like we explained by email and in other reviews you've left, GearLaunch licenses a software platform that third parties can use to set up their own online stores and does not do any advertising or marketing for those online stores, nor does it print or ship items purchased from those online stores.
The links you've reported by email have been removed.
If you have additional questions, please email us at [email protected].
Best,
GearLaunch
I recently had the pleasure of using gearlaunch to sell my products, and I must say it exceeded my expectations. The user-friendly interface made listing items a breeze, and the overall experience was seamless.
One standout feature is the robust seller dashboard, offering comprehensive insights into sales, customer interactions, and performance metrics. This proved invaluable in optimizing my store and enhancing the customer experience.
Gearlaunch also provides a secure and efficient payment system, ensuring prompt transactions and reducing any concerns about financial transactions. The platform's commitment to buyer and seller protection is evident, fostering a trustworthy environment.
Customer support deserves applause for their responsiveness and effectiveness. Any queries or concerns were addressed promptly, contributing to a positive selling experience.
Additionally, the platform's marketing tools and analytics allowed me to reach a broader audience, leading to increased visibility and sales. The ease of integration with social media platforms further amplified my reach.
In conclusion, gearlaunch stands out as a reliable and user-friendly platform for anyone looking to venture into online selling. With its array of features, excellent customer support, and emphasis on security, it's a platform I wholeheartedly recommend to fellow sellers.
Hello Kamya,
We appreciate you sharing your experience with GearLaunch and for recommending the platform to other business owners!
Our goal is that new online business owners set up their store without too much hassle, and let us coordinate from the printing to the customer service, while they only focus on creating and advertising their new products.
We wish you all the best with your online business!
Best,
GearLaunch
I did my order online 12/2/23 a b-day gift for hubby, on 12/10 rcvd email my order has been shipped, with a tracking # that shows NO MOVEMENT at all w/ an eta of 12/11. I sent 4 emails and got zero response. I'm so disappointed looks like I got scammed, they got my money, and no gift for my husband. There is NO CUSTOMER service I'm unable to speak with Noone. Scam Artists!
Hello Michele,
Thank you for contacting us and we apologize for the issue with your order.
One of our Customer Service agents replied to your email you on December 12th and provided you with the tracking number. Unfortunately, because of the holiday season and some other factors out of our control, there can be delays in the shipping and delivering of packages.
We just checked your tracking number and your order was delivered today. If you didn't receive it, please reach out to your local post office or email us at [email protected].
Happy holidays,
GearLaunch
I'm satisfied. Best Company. I'm proud of gearlaunch company seller. I'm helpful. I Happy. Good responsibility.
Hello Md Habib,
Thank you so much for choosing GearLaunch for your business! We hope you're enjoying your experience with us.
Don't forget to contact our Seller Support team at [email protected] if you need assistance.
Regards,
GearLaunch
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360? ECOMMERCE SOLUTION - From production to fulfillment to customer
Service, GearLaunch makes commerce simple.
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Hi Wendy,
Thank you very much for your kind words about our team, we truly appreciate you taking the time to share your experience.
We’re glad we were able to resolve the issue promptly and arrange a replacement for you. Providing efficient and helpful support is very important to us, and your feedback means a lot.
If you feel that your issue was resolved to your satisfaction, you may be able to update your star rating to better reflect your overall experience.
Regardless, we appreciate your feedback and thank you for choosing us.
Best,
GearLaunch