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gear-up.me Reviews Summary
gear-up.me has a rating of 4.3 stars from 114 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with gear-up.me most frequently mention customer service, online store and many thanks. gear-up.me ranks 7th among Computer sites.
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Purchased a gaming set up for nearly 10,000 aed. Ordering was easy and advice was freely given.
Purchase arrived quickly and was as described.
7 days later the computer stopped working, likely problem is a bust graphics card.
Emailed the company but due to limited people in the office they were slow to reply.
Courier collected the broken computer, fixed it within a week and courier delivered 2 days later.
Why 4 stars and not 5? Communication with the company is difficult. Could be due to covid 19 restrictions.
Could not be any happier with the build that the team put together. From initial chats with Lidel who is very helpful to the end product I am really happy with how it has turned out. Lidel was super helpful through the process, he suggested better options for the build and gave advice which made the PC better than I could ever have imagined
Bought a PC from this store, I chose all the parts and the team built it. Lidel was in constant communication with me answering my questions and recommending me parts, which I really appreciate. The PC even came earlier than expected and the overall build quality is top notch. Thanks again.
Bought a quite expensive monitor - but on arrival the bezel was wonky and the picture had a dark shadow in the centre. Contacted them but they wont simply replace - they want to claim on the manufacturer warranty! What after a few days?! They have NO RETURNS POLICY - if its broken when delivered its YOUR PROBLEM and not theirs. Dont buy anything from these guys that is expensive. They want pictures and videos and then they decide and then they will contact the warranty people etc... a good company should simply replace within a week of delivery. Really shoddy... considering that the things they sell are high priced items AVOID AT ALL COSTS.
Dear Stu,
Thank you for your review and for providing valuable feedback. We are sorry that you are experiencing an issue with your monitor and we are here to help.
Please note that our return policy is available on our website (https://gear-up.me/returns-exchange). In case the product is DOA or broken on arrival we proceed with the replacement. Later reporting of the issue (as in your case) falls under Warranty Claim and then it has to be forwarded to the manufacturer’s service center to be evaluated to exclude CID (Customer Induced Damage).
We are always taking care of the warranty claim and urging our partners’ service centers to resolve the warranty claim as soon as possible and in favor of our customers.
Our customer service agent will contact you to arrange the collection and processing of the Warranty Claim for you.
Thank you for your understanding.
Have a great day.
Zee, Customer Service Supervisor, Gear-up.me
I have received the item damaged and till now, i didn't receive any replacement of my product. I have already sent pictures and contacted the customer support and no responses till now.
I do not recommend purchasing from this supplier.
Dear Mohamad,
Thank you for your review and valuable feedback. I appreciate your time on the phone so we could discuss the issue in detail. It helps us further improve our service and train our team to attend the customer's complaints better.
Despite selling only brand new and factory sealed products it might happen that on rare occasions the product might be malfunctioning. In that case, we are proceeding with a warranty claim. As I explained over the phone it was a misunderstanding when our agent didn't provide you the complete answer and he did not explain the procedure. We will proceed with product collection and replacement now. Once again, please accept our apology for miscommunication.
Have a great day.
Zee, Customer Service Supervisor, Gear-up.me
One of the staff members helped me all the way through buying my pc, great service, great pc, and lots of options.
Customer service is awesome there indeed. When I had a shipping delay they contacted me shortly and kept me updated every day.
Shopping online, I was careful to find and buy a product whose description precisely fitted my needs. When it arrived (after a little mix-up about the delivery, but that's another story) it turned out to be not quite what I wanted, after all, and not right for use in the UAE. There followed a quite lengthy back-and-forth, (fixing the delivery) establishing the exact nature of the problem - complete with photos - and what was going to be done about it.
Although it was frustrating to have to go through this, their customer service was unfailingly polite and positive, and I got the clear impression that they really cared about making sure I got what I wanted. And I did! Eventually. The website still needs work, and I suspect that there's a bit of a disconnect between their fulfilment and follow-up, but I have already recommended them to one colleague, and expect to do so again.
I love working with gear-me. They have guided me to workstation that I really wanted. Staff are all approachable specially lidel.
I even recommended it to our office.
Excellent customer service... absolutely will recommend the site to all of my family, friends, and colleague. Thank you gear-up.me. Surely will place my future order from you again...
It is not about the product but the service provided by Gearup and their support team.
Excellent Service.
Thank you for your fast delivery service. I didn't need to make a follow up. I hope that you will continue to make all your items available at all times. I waited for about two weeks for my item to be available.
Choosing for the right online shop makes me worried, as i always encounter problems with the delivered items ( wrong items). But with gear up i don't feel hesitant because one of my friends recommend them with the good service she experience while purchasing with them.
And they prove it, and as a matter of fact i'm now their regular customer :)
Best computer hardware provider website. With instant support from customer service team.
Good luck,
A tablet was purchased and shipped to Saudi Arabia and received within 5 days. Beautiful customer service
Thank you for the hospitality at your office and it was nice meeting you John, Meliyar and the rest of the team. Placing the order and the service/support received apricated. Sure I will place orders again :) Respect.
I'm satisfied with the service and products received, having bought a custom PC as well as peripherals. Though there where some complications, James and team went the extra mile to assemble the PC in office to the specifications and within my time requirements. A special thanks to them, and I will be a returning customer for sure.
I'm very happy that I've found an online store that could offer lots of computer products by far. Im looking for HP Elite x2 1013 G3 tablet and they are the only online store who has stock. Im amazed how fast my transaction was and how accommodating their customer support agent Mr Maynard! He keep me posted in very step of my transaction and explains every details specially about the shipment here in the Philippines. Thank you Sir Maynard and Thank You Gear-Up!
This online store competes to AMAZON than other online shops. Their staff is very accomodating, Especially Maynard.
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Dear Stephen,
Thank you for your feedback. We appreciate it as it always helps us to improve the service we provide to our customers.
After a quick investigation, I found out that Rory (who seems to be dealing with us on your behalf) has 3 open tickets with us and all of them were attended by our technical team. It seems like the graphics card has artifacts that are a manufacturing defect and we have already contacted the manufacturer for help.
Please, be patient in case you don't receive an immediate email response. As you know there are restrictions on working personal numbers per office now in Dubai. We are doing what we can to respond within a couple of hours and resolve all customers' requests on time.
Yours / Rory's case is treated with urgency and our team will get back to him shortly.
Thank you for your understanding and patience. Stay safe.
Have a great day,
Zee, Customer Service Supervisor at Gear-up.me