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gear-up.me Reviews Summary
gear-up.me has a rating of 4.3 stars from 114 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with gear-up.me most frequently mention customer service, online store and many thanks. gear-up.me ranks 7th among Computer sites.
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Ecstatic about the great job done by Gear up Crew. Delivered all exceptions as promised. Provides great after sales service. Got my gaming rig done just the way i wanted with utmost quality. Thanks for the great job! Keep up the good work.
The store has a superb customer service. I was able to get my items on time with the help of their staff. Very helpful via facebook, email and phone.
Even after the product is being sold, GEARUP provides highly effective and efficient after sales services. When i had an issue on my pc, their customer service team helped me over the mail and solved the issue. Until and unless the problem is solved, they will be there for the help. For sure!
My experience with gear-up has been very positive. I bought a synology NAS from them and there was a fault with it a few months later. Fixing this was covered within Gear-up's 1 year warranty and they were happy to oblige. Since the product could not be fixed, I got an upgraded replacement instead. Though this took more than a month an a half, the customer service staff were very supportive. Overall a good experience.
Mining Rig: delivered on time and at the same day I was mining. The Machine was assembled and tested in the best professional way... no complaints at all!
Ill continues doing business with Gear-up in the near future... Thank you!
Great customer service; had my graphics card that stopped working replaced (to a higher model since they were out of the model I bought) within two weeks. Their shipping and handling is also fast and their prices are generally OK (very good for the middle east, not as good as Newegg or Amazon, though this is understandable).
My experience with gear up has been great so far! Great team and so helpful! Ive bought many products so far and theyve helped me build my computer again from scratch!
I would like to thank Charlie very much for your professional, prompt and outstanding support throughout the purchase procedure ever since day one when you picked my first call to gearup.me store.
You are a great asset to your company, and i am very happy that i got you as the sales/support representative, you were always on time and on point.
I am looking forward to shop from your store and work with you again.
Many thanks,
Moh Alkhatib
Great service and stock. Only one place in UAE where you can find everything: from AMD to Intel.
Very easy to use Web servive...
I cannot fault the technical support received from the team. I returned my motherboard and the BIOS was quickly updated to accept my processor. In this case the delivery and turnaround was super-fast. Unfortunately, I have not always been so successful with delivery of items (hence 1 star less, for only 2x/week shipping) but overall Gear-up.me has an excellent choice of hardware (especially for gamers) and the technical support has been excellent.
I was looking for an online store for pc and my friends recommended this site. All i can say is this is an awesome store! Very professional and helpful =) i highly recommend this store for all your pc needs =)
The best online store, Faster delivery The best selection of products and the best configuration available, quality components and great selection of products i love the store
Dear Anzil,
Thank you for your review and kind words! We are happy that you have found you new favorite online store in Gear-up.me! We are looking forward to serve you soon again! Your Gear-up.me team
No questions left unanswered, technical support team is phenomenal and delivery is always on point.
Gear-up is the most reliable PC component shop in the middle east, period.
Dear Ahmed,
Thank you for your trust and great review. We are happy we have fulfilled your expectations. Looking forward to you next orders. Have a great day, Your Gear-up.me team
Wasn't exactly sure what I wanted but the support team helped me get what I needed for what my budget allowed. I'm very happy with the product and will be coming back to them when it's time to upgrade or expand my system. Great Service!
Dear Mike, Thanks for your trust in our team and for these kind words! We are happy that you are satisfied with our service and we will be looking forward to hear from you when the time-to-update comes! Have a great day, your Gear-up.me Team
The first thing I want to say is the prompt technical support. Tech rep is ready to advise in a very short period.
I tried some other sites in UAE, but their response was very poor.
I dont think their pricing is economical especially for a customer like me (I'm in Oman) that I have to give nearly AED 70 for delivery and AED 70 for the tax, so that paying a minimum of AED 140 for every package.
In total the pricing wont be good compared to local market but their collection is excellent.
Dear Muneer,
Thank you for your review and valuable feedback. We are always working on improving our services. We hope we will be able to offer better solution soon. Have a great day, you Gear-up.me Team
Positives: Low prices, good choice of goods.
Negatives: Delivery, delivery, delivery. Deliveries from some international warehouse to Dubai-based one are only twice a week; Wednesday and Sunday. If you order any other day your order will be waiting until the next shipping day. That's not all. Then, you need to wait for the delivery from the Dubai warehouse, which when scheduled for Monday will be shipped on Monday evening (usually after 8pm). Then, the courier usually takes one or two days to reach you.
Forget about receiving the delivery on the scheduled day!
Dear Dominik,
Many thanks for you feedback. We do really appreciate it. As you may have noticed we are offering the largest selection of IT components and gaming PCs in the Middle East. We are doing our best to keep our best selling items available for Same Day Shipping to ensure super fast delivery to our customers. Unfortunately it is not possible for all of our (more then 22,000) items and so we ship them twice a week. We inform our customers in advance (https://gear-up.me/shopping-guide) to give them opportunity to plan their purchase and to wait the shortest time for their selected items delivery. Your order came just after the cut-off time for orders to be shipped before the Eid holiday and that's why you had to wait little longer than average customer. I'm sorry for this inconvenience. As far as I know our Customers support team was at your service since your first call and assisted you to arrange the requested self-collection. I hope you are now able to enjoy your purchase to your satisfaction and we sincerely hope to be able to show even better service level next time you order from us. Have a great day.
Amazing team at gear up! Great customer service! Quick delivery! I was in shirt trip to Dubai looking for some parts for my gaming called them up and in less than 24 hrs got all my parts! Looking forward to my next trip to Dubai, will definitely be purchasing from them again!
Dear Yannick,
Thank you for your feedback and nice words. We are happy to hear that you are satisfied with our services. Have a great day.
So far everything that they mentioned they delivered, and were honest at every point. I had the pleasure of visiting them and must admit that they tried to help at every point and were honestly trying to make things even better if possible.
I use their site as a reference for any build that i suggest to my friends and so far none of them complained about any of the gear they got, or service they received.
Keep up the great work guys, all the best:)
Zvonimir
Dear Zvonimir,
Thank you for your feedback and nice words. We will do our best to satisfy every friend you bring to our website. Have a great day.
It has an excellent customer service. And after sales service.
It picked and replaced my item in warranty without any shipment charges.
They are constantly Improving..
Dear Mussadiq,
Thank you for your feedback and nice words. It's our goal to improve our services every day. We are looking forward to your future orders. Have a great day.
A week ago I purchased most of my new PC components form gear-up when suddenly I noticed I mistakenly purchased a wrong Motherboard. But thanks to their outstanding customer service, I got my motherboard replaced with the correct one without hassle and fast. They are very responsive to my emails and they even give me some advice about compatibility and how to do stuffs on my newly built pc. It's an easy 5 star for Gear-Up! Must recommend!
Dear Philip,
Thank you for your feedback and nice words. Let us know us next time you need any support in case of upgrade or similar. We will be happy to help. Have a great day.
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Dear Klein, It was pleasure to work with you on your projects and we are looking forward to many more coming up in the future! Many thanks for your time to write such a great review! Have a great day, Your Gear-up.me team