GametimeReviews 126

I received an automatic email immediately after purchasing my tickets (two weeks before my event might I add) that stated my tickets were ready and that I should have received an email to claim my tickets. After waiting a week no such email was sent. I spoke to several representatives throughout the week before my event, who all had different things to say. Some said I would be able to receive a full refund, others said they were just the middle man and that they couldn't do anything for me. These representatives waited until 4 hours before my event to send my case to the "internal team". I spent at least 6 hours on the phone with these "representatives" throughout the week before my event to get no where. My tickets were finally delivered less than hour before my event started, conveniently after I had already purchased different tickets on seat geek due to fear that my tickets were never coming. Not worth the stress, waste of money, or struggle whatsoever.

My fiance bought us two tickets to Nate Bargatze for my birthday.
The app said the tickets would be tranferred 24 hours before the event.
The day of the event we still didn't have the tickets and both of us spent hours talking to different customer service reps and none of them were helpful. They just kept saying all they could do was keep calling the seller to try and get them to sell the tickets.
My fiance and I went to the venue an hour before the event started to talk to the box office to see if there was anything they could do since we had our seat numbers and everything, just not tickets. The box office couldn't help if we didn't have tickets.
So we contact Gametime again and still no help.
My fiance and I figure we are not going to get the tickets in time since the show was now starting in 10 minutes so we decided to make other plans for our night.
Hours later when my fiance checked his email he saw that seller sent the tickets after the show had started. Which was infuriating.
The next day I spent another hour or so talking to customer service reps to simply get a refund.
In all my fiance spent 4-5 hours talking to customer service reps with no result. They told us they could not give us a refund but they could offer us a 50% in app credit.

You would think tickets are cheaper on Gametime

Nope. Bought a raptors ticket for 280. Checked Ticketmaster, the same section cost 200. The ones that cost are in row 16, mine is in 32

They don't offer me a refund, they keep saying they can't do anything

It's a scam. Least they can do is show some respect to their customers

I traveled to the Notre Dame Ohio State football game with my wife, very excited about the game. We bought (paid for) our tickets 4 months in advance, lower level on the 10 yard line. Two hours before the game Gametime notified us that the tickets were no longer available. The ticket price had gone from $550 per ticket to over $1200 per ticket, so this was a worst nightmare type of scenario. Gametime offered replacement tickets in the middle of the end zone. Because of the change in ticket price, we were left with no option but to accept. BUT WHAT A DISAPPOINTMENT. ESSENTIALLY, GAMETIME FALSELY ADVERTISED THAT THEY SOLD US THE TICKETS, EVEN THOUGH THEY HAD BEEN SITTING ON OUR MONEY FOR FOUR MONTHS. THIS IS UNETHICAL BUT IS ALSO ILLEGAL. GAMETIME, YOU CAN DO BETTER - KEEP YOUR WORD!

I was attempting to find out how much this company charged for an additional fee, and instead of going to an inbox, it immediately purchased the tickets, adding $30 per ticket. After being told there was no way to reverse it, I rec'd a text stating an IP address in Las Vegas accessed my account. I called their number, and the phone was answered in Punjabi. They switched to English. After 30 minutes on the phone, all I was told that everything was ok, and not to worry. As a result, I've cancelled my card to protect my account. Whatever you do, don't use this company for anything, EVER!

When I bought the tickets it didn't say they were no view seats. It did have the small eyeball but as a senior who hasn't purchased tickets in ages, I didn't notice the tiny symbol. I took my granddaughter to her first concert ever as a birthday gift. We couldn't see half the concert. Two different managers refused to give me any type of refund. Others in my section had a similar experience with StubHub and they were given a 50% refund. I'll use StubHub in the future! Neither manager cared at all that they were losing my business. Sad part is, customer service agents were great and agreed with me but the managers should be replaced!

Bought primo tickets (center field) for the MLB Home Run Derby & All-Star Game 2023. Both set of tickets was emailed, no problem. A week before the event, I reconfirmed I had possession of the tickets and added them to Apple Wallet (just in case). Well, the day of the All-Star Game (2 hrs before the start) we went to the venue and was not allowed entry. The tickets were no longer "valid" and Pass was disabled! Went to the box office to get it straightened out. They advised me that my name was not listed on the tickets. They confirmed Ticketmaster was the original ticket agency, and Game Time was the "current" ticket agency that sold the 3 tickets to me for $3,091. At that time nothing could be done to "confirm" my tickets and allow us entry. We bought another $2,000 worth of tickets at the box office and went to the game. For the next 45 minutes I was on the phone with Game Time trying to get answers and get a refund. No one could assist me and I demanded followup with customer service. They "promised" they would look into it and contact me within 2 weeks. Never got an REAL explanation or a refund! They even accused me of sharing the tickets! Never admitted there was an error, claiming they are 3rd party and have no liability. WHAT A RIP OFF! Don't waste $$$$ with this company. (BTW-we had no problem with the tickets for the Home Run Derby)

Bought primo tickets (center field) for the MLB Home Run Derby & All-Star Game 2023. Both set of tickets was emailed, no problem. A week before the event, I reconfirmed I had possession of the tickets and added them to Apple Wallet (just in case). Well, the day of the All-Star Game (2 hrs before the start) we went to the venue and was not allowed entry. The tickets were no longer "valid" and Pass was disabled! Went to the box office to get it straightened out. They advised me that my name was not listed on the tickets. They confirmed Ticketmaster was the original ticket agency, and Game Time was the "current" ticket agency that sold the 3 tickets to me for $3,091. At that time nothing could be done to "confirm" my tickets and allow us entry. We bought another $2,000 worth of tickets at the box office and went to the game. For the next 45 minutes I was on the phone with Game Time trying to get answers and get a refund. No one could assist me and I demanded followup with customer service. They "promised" they would look into it and contact me within 2 weeks. Never got an REAL explanation or a refund! They even accused me of sharing the tickets! Never admitted there was an error, claiming they are 3rd party and have no liability. WHAT A RIP OFF! Don't waste $$$$ with this company. (BTW-we had no problem with the tickets for the Home Run Derby)

I bought a ticket for a same day concert. Ticket Masters site was down and I couldn't get my ticket. It was getting super close to the start time so I bought another ticket from Stubhub.
I asked them for a refund. I got a complete runaround. I finally filed for my bank to refund me after being told I wasn't getting anything back.
I was searching tickets today and saw that I had a credit on my account. I figured well at least I could use that credit (and cancel the charge back). Nope apparently I am banned from this site.
Terrible customer service! Zero stars is too much.

They claimed my credit card cancelled the transaction when my bank clearly stated it wasn't the case. They just don't want to take the fault that they don't have the tickets they stated they had. They won't give any credit or anything for their error. Just go elsewhere because they aren't interested in being truthful with their customers. (By the way, they didn't even email me saying the tickets didn't go through or anything, I had to dig into this myself). Their customer service agents are bad.

I bought tickets to go see Lil Uzi Vert. I have never got the tickets. It's been weeks and when I ask for a refund, they said no. And when I asked if I could sell, they basically said, "do it yourself". How am I supposed to sell tickets when I don't have them? $400 literally gone! Terrible. Absolutely terrible

I accidentally purchased concert tickets in the wrong city and Gametime didn't lift a finger, I mean didn't help at ALL to refund or credit my account. Their words: Sorry, you can either give them to a friend or sell them. Sell them? I don't even have the tickets in hand until a couple days before the show. Thanks for nothing.

It's advertised to be a 100% refundable ticket within 24 hours of purchase. That's not true and their customer service is quite sassy on their responses. When you purchase tixs for an event you would expect tickets with rows, seats after purchase. NOPE! I ordered my tixs over 1 month before the event and now have to wait until 1 day before the event to get my tixs. I found cheaper tixs with a better location that I confirmed would provide an actual ticket immediately.GameTime support said I could resell them on StubHub or other networks to get my money back. I don't desire to get into the ticket sales biz for their sake, I just want my frickin' tickets. Unbelievable the BS this service (LACK OF SERVICE) provider is offering. I STRONGLY RECOMMEND STAYING AWAY FROM THIS BIZ!

Tickets were supposed to be automatically instantly delivered. Still never received the tickets call Tata customer service they said I will you can. We might get them up to two hours before the game. Or we might not I said, what can I get my money back because I bought them somewhere else and I can get them automatically there like I'm supposed to get here Customer Service said no you cannot get a refund. The game is not until November 4,2023 almost 3 months away and I cannot get a refund and I said well I cannot sell my tickets either because I do not have my tickets. I said well you need to sell your tickets it since you can't get a refund and I said I can't because you never sent me my tickets and if I can't get them 2-4 hours before the game how am I supposed to sell my tickets, if I even get my tickets.

I've spent a small fortune with Game Time, so large sample size. Within the past couple of months, I've had 2 experiences that were very ugly. In both cases, I had purchased premium seat baseball tickets weeks or months in advance. As the days ticked by and the tickets failed to show up in my MLB Ballpark App, I became concerned, so I used their online support chat to ask for help. In both cases, the initial chatbot assured me that I had a "guarantee" that my tickets would be delivered before the event. I pressed further and after in one case days, in another hours, was told that unfortunately, the seller had failed to live up to their obligations and I would not receive the tickets I had paid for. Would I be interested in (inferior) tickets as an alternative? They began offering me some trivial $$ discounts for the crappy tickets they offered as substitutes but after more back and forth that I can remember, I declined and ended up receiving a refund (which came very promptly, just FYI). The warning to all Game Time customers is you may think you have your tickets secured, but you don't. They will tell you not to worry all the way up to the day of your event and then they'll apologize and offer you whatever leftover tickets no one wants as replacements, or refund your money. I've never had such experiences with the other online ticket sellers, so I'm done with Game Time. Fool me once, as they say. You just can't trust them. They will make promises they can't keep until it's obvious you're not getting your seats. Don't be me. I had spent a lot of money on hotels and bought tickets for friends and family only to find out at the very end they were not actually available. Of course, they had taken my money with all of their giant fees long ago. Don't be me, it absolutely sucked. Felt very much like bait and switch. Go elsewhere for your online tickets.

I purchased two tickets and was not made aware of the $21 per ticket fee until after the order was placed. They would not refund or cancel the tickets! DO NOT USE!

Two times in a row. Shame on me. Screwed me over with great seats. Last minute they called me and said they weren't available, offered worse seats, wouldn't offer me something compatible, even though available. Of course cause now the price is higher. 2 times in a row, offered 130% credit. But I booked another seat with the credit, and you guessed it, a day before they text me "sorry there's an issue" - 60 minutes to get a refund solution on the phone. BEWARE

My friend and I bought tickets to Taylor swift, including one for her 13 year old daughter who has been listening to her since she was a baby. The tickets never came through. For days I continued to call and text. I kept ending up speaking with people clearly living in Asia, each who assured me that I had nothing to worry about, that the tickets were guaranteed. The tickets will be replaced! Don't worry!

It's now hours before the show. We have our outfits. I have my sitter. We paid for a hotel. But we don't have tickets! I am continuing to receive their scripted excuses and promises. However I am not receiving my tickets. So now I am beyond frustrated. I do not know how they intend to profit from this but I have already reported them to amex. I will also live out my life with the main goal being to destroy this company and find everyone who has ever so much touched a phone for them. Sadly it doesn't help get the kid into the show. This company needs to be shut down!

I purchased tickets on their deal $$. Guaranteed floor seats section a or b. I got section G last row!
It even stated on my order and their app I would get section a or b.
I spoke with a supervisor and they offered me $100. Ridiculous.
I was a customer- but never again.
I advise people to go purchase tickets from other sites and they do not backup their promises.

I bought tickets for a concert and when I went to accept them in my TicketMaster account, it said they were claimeded by someone else. Gametime said my account was hacked or I transferred them but I did not. Ticketmaster confirmed this and stated that the Gametime seller sold my tickets multiple times. This happens all the time. Gametime does not honor their terms of service and will not research or talk to Ticketmaster to see they are wrong.They refuse to refund my money.