GametimeReviews 126

Bought tickets for a live music event six weeks prior and was never sent the tickets. After contacting customer service the next day I was told the tix would be transferred 48 hours before the event. When I contacted them two days before the event I was told they would transfer the next day. When they didn't transfer that day either I was told they would transfer a few hours before the event started. What a scam! Who would do business that way? They had my money for six weeks and never sent me the tickets. I had to file a dispute with PayPal (where I paid for the tix) in order to get a refund. Horrible company.

Gametime is a scam. Their "all-in" tickets are $98.34 more than LiveNation and LiveNation tickets INCLUDE parking. LiveNation provides the tickets right away...lord knows if I will ever receive my gametime tickets. Can't return tickets for a full refund to my credit card - only gametime credit. Can't price match for cash difference, again, only gametime credit. THEY DO THIS INTENTIONALLY BECAUSE THEY KNOW THEY ARE SUCH A SHADY COMPANY THAT CUSTOMERS ARE EITHER STUCK WITH A gametime CREDIT & HAVE TO USE gametime AGAIN, OR BETTER YET THE CUSTOMER WILL JUST GIVE UP.

Dishonest and deceptive purchase practices. Showed one price then charged another without letting me know. Contacted immediately refused to acknowledge my contact through chat and email. Requested an immediate refund they ignored it till the day later and said that it was too late. And that I should try to charge him back because I won't win really bad attitude as well. Hell has a special place for companies like this.

Me and some friends bought 7 tickets for the Bills/Steelers playoff game in Buffalo in January 2024. We live in Florida. 3 days later a huge snow storm came through causing a State of Emergency in Buffalo. A full travel ban issues by the Mayor and ALL flights were cancelled in and out of Buffalo. Our flight was cancelled Saturday, Sunday and again Monday. It was so bad they even moved the NFL game from Sunday to Monday and that NEVER happens. Obviously, we couldn't get there. Not that we didn't want to. We physically couldn't! Airports were closed! We got our money back for airlines and hotel but not from GAMETIME! They literally used the opportunity to take advantage of people and show me their return policy. Nowhere does it say if the city is in a state of emergency! Another obnoxious company only worried about the bottom line and not actually trying to help people.

Within minutes of purchasing 4 tickets for a show, I found the same tickets (same section and row) $300 cheaper. Reached their customer service and asked for price match but they only gave me Gametime credit of $200 quoting that their policy caps at $200. This is ridiculous if you are buying tickets in bulk as in my case. They did not agree to price match completely. Highly disappointed. Will never recommend or use them again.

The staff was highly rude and getting into customers space asking For ID and were rude and racist calling my family dirty Hispanics. Oh

Summary of my complaint. I purchased tickets to a concert through Gametime. The artist has "postponed" this concert and whole tour for a SECOND time. No rescheduled date. Riding the legal term "postponed" like a champ. Tickets paid. No concert. Simple, refund my money. Gametime's POLICY does not allow that. This is not a situation where I am choosing not to go. THERE IS NO CONCERT! Enjoy your POLICY Gametime. Protect the artist/venue and not your customer. Stay clear of Gametime.

It is just so ridiculous that fees are 50% or the actual purchase. If this was a legit business fee would be based on a fixed amount or a fixed percentage. But this seems to increase by the minute. A $32 fee for a ticket that is $71 is absolutely an illegitimate business transaction, not to mention that fees are not visible at first. If you don't know your math, you might think you are only paying for the tickets. But when the small next to the total price is checked, it shows ticket price and fees, also require math to figure out the total amount charged as fees.

Spent $795 on three tickets to a comedy show. The tickets were transferred to my Ticketmaster account and one day later I got an email from Ticketmaster stating the tickets were obtained fraudulently and were not valid. I contacted Gametime and they would not refund my mo et. I had to contact my cc company to investigate and get my money back. Will NEVER use this website again. Total scam.

Absolute ripoff company we bought tickets to Florida game at Raymond James never received the tickets. After numerous emails nothing was done. They stole 130.00 from us! I would highly advise nobody buy anything from this crooked company…

Never again! I attempted for the first time ever to buy tickets online for my husband and daughter to a Lions game using this site. I asked first after purchase if it was possible to get paper tickets, whoops. Then I shared with my email, big mistake because I did this way this tickets went off into lala land and now I can't access them again. All I get is a message say shared with my email. After several hours with customer service via chat and phones calls they can't send me another link and I am out of luck, all they can do is offer me a one time exception and offer me a credit to use their site again to purchase tickets again that will now be more expensive. No thanks. Apparently a refund is absolutely out of question for this company. I filed a dispute because I do not have the product that I purchased, filed with with BBB, and putting a review wherever I can find to put one for the first time in my in my life because I have never been so disappointed in a company.

We went to a football game this weekend and the seats were NOT as advertised. Completely obstructed view and when I emailed GameTime about it, they said this, "their images of the seat locations on the app are not always accurate." I spent $400 on the tickets and was told they would give me a $30 credit. We couldn't see the Jumbotron / scoreboard or a section of the field. It was awful. Never again, GameTime!

Ordered tickets to a concert. Thought that I had everything good to go until I got to the venue and they said they needed it through axs. They I was told the tickets that I claimed to have - the seats were already taken! When I contacted them they investigated and said that I "should" have had the tickets. Well, apparently I did not have the tickets! How can two people have the same seats? No refund or part refund. Not happy at all! Do Not go through this company for tickets of any kind!

Bought tickets for upcoming nfl game in FLA / upper bowl is same as lowest section now, so unhappy -

They hold your purchase, it's 24hrs before event and still have not recieved, tickets are now twice as much and there reply is they can refund my purchase. Like that resolves the fact that I can no longer re purchase what I did with them. Horrible system, do not waste time or money, this was on a 700 NFL ticket purchae, Horrible.company and customer service

HORRIBLE customer service. I ordered tickets to a concert. They sent me an email to access the tickets - however no tickets were available. I only discovered this the morning of the concert when I went to download them. I contacted their customer service team and after SEVERAL rounds of "prove it to me" they finally made my tickets available 30 minutes AFTER the event had started. I obviously didn't go and requested a refund. They gave me $50 back of my whole order and as a CREDIT on their stupid app. DO NOT USE THEM.

Worse company to purchase tickets with. Even when I called to speak with them over the phone they had the worst service, even (Jasmine) hung up in my face. I called back and the next young lady was even ruder. My only question was why they kept declining my ticket purchase. I tried for the Beyonce concert, and now I'm attempting to get Sza tickets. Highly disappointed.

I bought tickets in July for an Oct. 1st football game. Two days before the event they told there was a problem with the seats and them upgraded me. So to be clear I bought tickets bottom level last row to be out of the sun because I had young children with me. They said they upgraded my tickets and moved me close to the field. I said I can't have this due to the children, I declined the in the sun tickets. The night before they worked out seats that were in the last row on the other side of the field. They said I would receive them in the morning. They never came. After I was at the gate they forced me to take the tickets I declined or get a refund. However the tickets were worth way more than when I paid for them. So either I ruin kids first game experience or let Gametime rip me off. To top it off after I took the near in tears kids to the stadium. I get a text message from Gametime, Please return my tickets or my account will be recharged if tickets aren't returned. So they were going to try an take those tickets from me to say here is your money back two hours before an NFL game starts and your at the gate. This place should be sued and boycotted. Never Use Gametime!