On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.
Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.
FTD Reviews Summary
The company has garnered significant criticism regarding its reliability and customer service, with numerous customers reporting issues such as late deliveries, incorrect orders, and inadequate communication regarding cancellations. Many express frustration with the quality of the products received, often falling short of expectations set during the ordering process. While a few reviews note satisfactory experiences, particularly regarding resolution efforts, the predominant sentiment reflects disappointment and a lack of trust. This suggests a pressing need for the company to enhance its operational efficiency and customer support to improve overall satisfaction and reputation.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I was impressed by the professional manner that the company treated my order with. The order was delivered on schedule and the recipient was happy with the flowers.
I have answered you already that the flowers were left at the wrong address. Thankfully the resident found and called the person it was supposed to go to. Unless you have a question, please do not continue to send this to me. The delivery person did not knock on the door. Resident did all the work contacting the right person.
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
Reliability of USPS has deteriorated greatly in the past year. The delivery did not make it to the recipient until after 8 pm and due to how late it was in the night, had to endure a night below freezing which damaged the flowers.
A supervisor has reached out to you via voicemail and email regarding your review. At this time, we have offered a redelivery. Please let us know if there is anything else we can assist you with.
I love ordering from FTD. This particular order went to my sister for her birthday. She had said to me that aside from being beautiful, the arrangement smelled wonderful!
Thank you for your review. We appreciate you taking the time to share your feedback.
My best friend lives about 2 hours from me and we do not get to see each other that often. I wanted to do something special for her because her birthday was last month granted it was 9 days late due to no part of FTD when I went to their website I was so tickled with all the beautiful things that they had that I could send her just to let her know how much I love and appreciate her friendship! Thank you FTD!
Thank you for your review. We appreciate you taking the time to share your feedback.
I ordered flowers for my daughter-in-law's birthday... FTD was so incredibly flexible, as I had to change the date and location for delivery 3 times! Each time, they were very accommodating and facilitated the change immediately. The flowers were beautiful! I highly recommend FTD for flowers, plants, gifts and so much more!
Thank you for sharing your experience with us! We truly value your feedback and look forward to making improvements based on your insights.
Very easy to order and delivered on time and the flowers were beautiful.
We appreciate you taking the time to post about your experience.
The picture showed irises with a few tulips. I got tulips with a few irises. It was very nice but not what I wanted or ordered.
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
My wife was thrilled to get beautiful roses at her workplace for our anniversary. FTD is my go-to for special occasions.
We’re so grateful that you took the time to share your experience with us! Thank you!
The flowers were beautiful, but they were for our Anniversary, and they arrived with a balloon that said "Happy Birthday". We chuckled, but thought you should know.
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
The note I wrote for my card ended up being a jumbled mess. Evidently, punctuation is not supported. Customer service told me the card was free, so pound sand. Thanks FTD
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 30% off the arrangement. Please let us know if there is anything further we can assist with.
The container was very tall and flowers just jammed in. What I thought I was getting was a shorter vase and a low arrangement for a center piece. Guess you can't go by a picture. Not certain if I will use this FTD again. The order did arrive on time.
We see that you have spoken to a supervisor regarding your recent review—a refund of 50% off the arrangement. Please let us know if there is anything we can assist with further.
I'm so sick and tired of every company asking you to fill out a survey or asking you a question to lure you back to their website. I'm just going to say everything was terrible if you keep insisting that I fill out a survey.
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 20% off the arrangement. Please let us know if there is anything further we can assist with.
The selection arrived on the date requested, was fresh and beautifully arranged. The recipient was quite surprised and pleased with it.
Thank you for your review. We appreciate you taking the time to share your feedback.
My daughter said she got her flowers and they were very pretty.She was happy with them so I am happy with them. Thanks again for quick delivery!
Thank you so much for sharing your experience with us! We truly appreciate it and love hearing from you!
The service is ready to use. The flowers always turn out beautiful and last a long time. However, I ordered two arrangements to the same address and they charged $19 each to deliver them. $38 deliver fee is ridiculous. That is the only reason not to use them. Everything else about them is wonderful.
A supervisor has reached out to you via voicemail and email. At this time, we have issued a refund of 30% off the arrangement. Please let us know if there is anything further we can assist with.
The site is easy to navigate and understand. I ordered these for my husband a few days in advance of his birthday and was pleased he received the same vase as in the picture as well as most of the same flowers. The flowers looked brightly colorful in the picture he sent. He enjoyed how fragrant they were too. Thank you!
Thank you for taking the time to review your experience with our service.
Well I was notified the arrangement was delivered to my son on his birthday which was Saturday - he didn't actually receive them until Monday
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
I paid for the most expensive bouquet... what was delivered was dying, limp, and has more leaves than it does flowers. I paid $40 at a grocery store for a better bouquet.
0 out of 10 recommend.
A supervisor has reached out to you via voicemail and email regarding your review. At this time, we have offered a redelivery. Please let us know if there is anything else we can assist you with.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for sharing your experience with us! We truly appreciate it and love hearing from you!