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FTD

3.0

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From the business

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.


ftd.com
Founded in 1910
Chicago, IL, United States
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FTD Reviews Summary

The company has garnered significant criticism regarding its reliability and customer service, with numerous customers reporting issues such as late deliveries, incorrect orders, and inadequate communication regarding cancellations. Many express frustration with the quality of the products received, often falling short of expectations set during the ordering process. While a few reviews note satisfactory experiences, particularly regarding resolution efforts, the predominant sentiment reflects disappointment and a lack of trust. This suggests a pressing need for the company to enhance its operational efficiency and customer support to improve overall satisfaction and reputation.

This summary is generated by AI, based on text from customer reviews

service
138
value
90
shipping
90
returns
57
quality
302
This company responds to reviews on average within 0 days

We monitor reviews for authenticity

1 review
0 helpful votes
Follow Velma L.
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The container was very tall and flowers just jammed in. What I thought I was getting was a shorter vase and a low arrangement for a center piece. Guess you can't go by a picture. Not certain if I will use this FTD again. The order did arrive on time.

Date of experience: March 19, 2026
Michael N. — FTD Rep
1 week ago

We see that you have spoken to a supervisor regarding your recent review—a refund of 50% off the arrangement. Please let us know if there is anything we can assist with further.

1 review
0 helpful votes
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Stop SENDING emails for reviews
March 16, 2026

I'm so sick and tired of every company asking you to fill out a survey or asking you a question to lure you back to their website. I'm just going to say everything was terrible if you keep insisting that I fill out a survey.

Date of experience: March 16, 2026
John O. — FTD Rep
2 weeks ago

A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 20% off the arrangement. Please let us know if there is anything further we can assist with.

South Carolina
1 review
0 helpful votes
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House Warming Gift
March 16, 2026

The selection arrived on the date requested, was fresh and beautifully arranged. The recipient was quite surprised and pleased with it.

Date of experience: March 16, 2026
Rachel T. — FTD Rep
2 weeks ago

Thank you for your review. We appreciate you taking the time to share your feedback.

1 review
0 helpful votes
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Pretty flowers made her day
March 16, 2026

My daughter said she got her flowers and they were very pretty.She was happy with them so I am happy with them. Thanks again for quick delivery!

Date of experience: March 16, 2026
Rachel T. — FTD Rep
2 weeks ago

Thank you so much for sharing your experience with us! We truly appreciate it and love hearing from you!

1 review
0 helpful votes
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Great service but...
March 13, 2026

The service is ready to use. The flowers always turn out beautiful and last a long time. However, I ordered two arrangements to the same address and they charged $19 each to deliver them. $38 deliver fee is ridiculous. That is the only reason not to use them. Everything else about them is wonderful.

Date of experience: March 13, 2026
Jeanel J. — FTD Rep
2 weeks ago

A supervisor has reached out to you via voicemail and email. At this time, we have issued a refund of 30% off the arrangement. Please let us know if there is anything further we can assist with.

California
1 review
0 helpful votes
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The site is easy to navigate and understand. I ordered these for my husband a few days in advance of his birthday and was pleased he received the same vase as in the picture as well as most of the same flowers. The flowers looked brightly colorful in the picture he sent. He enjoyed how fragrant they were too. Thank you!

Date of experience: March 12, 2026
Rachel T. — FTD Rep
2 weeks ago

Thank you for taking the time to review your experience with our service.

1 review
0 helpful votes
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Birthday flowers
March 12, 2026

Well I was notified the arrangement was delivered to my son on his birthday which was Saturday - he didn't actually receive them until Monday

Date of experience: March 12, 2026
John O. — FTD Rep
2 weeks ago

A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.

California
1 review
0 helpful votes
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Don't opt for premium
March 12, 2026

I paid for the most expensive bouquet... what was delivered was dying, limp, and has more leaves than it does flowers. I paid $40 at a grocery store for a better bouquet.

0 out of 10 recommend.

Date of experience: March 7, 2026
John O. — FTD Rep
2 weeks ago

A supervisor has reached out to you via voicemail and email regarding your review. At this time, we have offered a redelivery. Please let us know if there is anything else we can assist you with.

1 review
0 helpful votes
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Late arrival
March 12, 2026

I received notification the arrangement was going to arrive before 1pm, and it didn't arrive until after 630pm. It was disappointing, as this was for our 25th anniversary. The arrangement itself is very nice, though.

Date of experience: March 3, 2026
John O. — FTD Rep
2 weeks ago

A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.

California
1 review
0 helpful votes
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Poor delivery
March 7, 2026

My package was thrown on the sidewalk in front of my house. We have a front porch where packages can be put so they are out of sight from the street. The delivery person could have taken three more steps to put the package where it would have been safe. It is the worst delivery I have ever had from anyone.

Date of experience: March 5, 2026
Ralyn B. — FTD Rep
3 weeks ago

A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.

Washington
1 review
0 helpful votes
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Ordering was very easy, the fees were nearly 50% of the order total and then the item delivered was no where near what I expected it to be. It was small and sparse. I was disappointed

Date of experience: March 6, 2026
John O. — FTD Rep
3 weeks ago

We see that you have spoken to a supervisor regarding your recent review—a refund of 30% off the arrangement. Please let us know if there is anything we can assist with further.

1 review
0 helpful votes
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I love FTD!
March 3, 2026

The flowers were a gift for a family member who lives out of state. She loved her bouquet and raved about the colors and quality.

Date of experience: February 27, 2026
Rachel T. — FTD Rep
4 weeks ago

Thank you for sharing your experience with us. We truly value your feedback and appreciate the time you took to express it.

Virginia
1 review
0 helpful votes
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Bait-and-Switch
February 14, 2026

The flowers I received were nothing like what were displayed on the FTD website - and certainly not worth what I paid for them. I was embarrassed to give this pathetically small, bait-and-switch display to my wife on Valentine's Day.

Date of experience: February 14, 2026
Jeanel J. — FTD Rep
1 month ago

A supervisor has reached out to you via voicemail and email regarding your recent review. At this time, we have issued a 50% refund of the cost of the arrangement as part of our resolution. We sincerely apologize for any inconvenience you may have experienced and appreciate your patience as we worked to address your concerns. Please let us know if there is anything further we can assist you with.

Illinois
1 review
0 helpful votes
Follow Todd J.
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I order flowers for my wife for valentines week... I purchased the Truly Stunning Bouquet - Premium... I feel that it came in under a standard order, smaller than described with lily's that never opened. Disappointed to say the least...

Date of experience: February 13, 2026
Ralyn B. — FTD Rep
1 month ago

A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.

New York
1 review
0 helpful votes
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A Gift
February 12, 2026

This was an anniversary gift and they were very happy with it. Beautiful arrangement with fresh flowers and a perfect mixture of colors. Thanks!

Date of experience: February 12, 2026
Ralyn B. — FTD Rep
1 month ago

Thank you so much for sharing your experience with us! We truly appreciate it and love hearing from you!

Texas
1 review
0 helpful votes
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Not Like the Photo
February 11, 2026

It was nothing like the photo and the flowers were already dying when they arrived. I was very disappointed! But if you complain you just waste your time. Won't use this service again

Date of experience: February 5, 2026
Jeanel J. — FTD Rep
2 months ago

A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.

Washington
1 review
0 helpful votes
Follow Kristina C.
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I ordered the premium birthday bouquet the day before her birthday and my mother received it early in the day the next day. She really liked the arrangement that the florist put together. The decorative card holder was nicer than the example on the website and blooms were still opening 1 week later.

Date of experience: February 2, 2026
Rachel T. — FTD Rep
2 months ago

We appreciate you taking the time to post about your experience.

Illinois
1 review
0 helpful votes
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I was told the order was delivered on Saturday. It had not. FTD refused to tell me what local florist fulfilled the order, nor who took delivery. On Monday, the order was delivered. It did not have a basket (what I ordered) and the flowers were nothing like the order, not even the colors.

Date of experience: February 9, 2026
Ralyn B. — FTD Rep
2 months ago

A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.

South Carolina
1 review
0 helpful votes
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Left outside with no card
February 10, 2026

Left outside with no card. There was ice and snow on the ground. It was only luck that a family member noticed them and brought them in.

Date of experience: February 7, 2026
Ralyn B. — FTD Rep
2 months ago

A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.

New York
1 review
0 helpful votes
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Fast & Easy Ordering
February 10, 2026

The delivery was for a co-workers birthday. Pricing was transparent having FTD Gold made it easy to schedule without worrying about additional fees. The bouquet was very much loved.

Date of experience: February 10, 2026
Ralyn B. — FTD Rep
2 months ago

We’re so grateful that you took the time to share your experience with us! Thank you!