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FTDReviews 650

3.1

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From the business

For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.

Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.


ftd.com
Founded in 1910
Chicago, IL, United States
How would you rate FTD?
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FTD Reviews Summary

The company has garnered significant criticism regarding its reliability and customer service, with numerous customers reporting issues such as late deliveries, incorrect orders, and inadequate communication regarding cancellations. Many express frustration with the quality of the products received, often falling short of expectations set during the ordering process. While a few reviews note satisfactory experiences, particularly regarding resolution efforts, the predominant sentiment reflects disappointment and a lack of trust. This suggests a pressing need for the company to enhance its operational efficiency and customer support to improve overall satisfaction and reputation.

This summary is generated by AI, based on text from customer reviews

service
137
value
90
shipping
90
returns
57
quality
287
This company responds to reviews on average within 0 days

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California
1 review
0 helpful votes
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It was a great experience
January 30, 2026

The customer service was excellent and the flowers that I ordered for my mother's birthday was a great and delivered on time. Everything was such a great experience.

Date of experience: January 30, 2026
Marie C. — FTD Rep
4 weeks ago

Thank you so much for sharing your experience with us! We truly appreciate it and love hearing from you!

Virginia
1 review
0 helpful votes
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This is a duplicate response
January 30, 2026

We were satisfied with the flowers, but I wish you would stop fishing for complements. I wish you would stop fishing for complements.

Date of experience: January 30, 2026
Rachel T. — FTD Rep
4 weeks ago

Thank you so much for sharing your experience! We really appreciate your feedback and can’t wait to use your insights to make things even better. Your thoughts mean a lot to us!

Georgia
1 review
0 helpful votes
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Pending Charges
January 30, 2026

I ordered twice from FTD I would appreciate not receiving three charges on a credit card for one order Eventually - three became actual charges. A little frustrating to wait over a week though

Date of experience: January 30, 2026
Rachel T. — FTD Rep
4 weeks ago

Thank you for sharing your experience with us! We truly value your feedback and look forward to making improvements based on your insights.

Germany
1 review
0 helpful votes
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Good buy
January 30, 2026

The flowers were beautiful and lastet for three weeks. The chocolates were not from Lindt, but at least from Ferrero and seemed to have tasted very well

Date of experience: January 30, 2026
Rachel T. — FTD Rep
4 weeks ago

Thanks for taking the time to share your experience with us! We really appreciate it.

Georgia
1 review
0 helpful votes
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Mediocre at best
January 30, 2026

Paid for same day delivery, but flowers arrived late the next day. Recipient had already left the office so we didn't get until the third day.

The flower were wilted and greenery was dry and the arrangement only lasted 2 days.

Date of experience: January 20, 2026
Ralyn B. — FTD Rep
4 weeks ago

A supervisor has reached out to you via voicemail and email regarding your review. At this time, we have offered a redelivery. Please let us know if there is anything else we can assist you with.

Florida
1 review
0 helpful votes
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Great quality flowers, great service
January 28, 2026

Delivery was made on time. I had provided some instructions on the time of delivery. Those instructions were followed before delivery. The flowers were very fresh and beautifully arranged

Date of experience: January 15, 2026
Marie C. — FTD Rep
1 month ago

Thank you so much for sharing your experience with us! We truly appreciate it and love hearing from you!

California
1 review
0 helpful votes
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Flowers for my girl
January 28, 2026

My girlfriend said the flowers were beautiful. She just loved them. And they gave her a balloon too. I was happy because she was happy.

Date of experience: January 27, 2026
Ralyn B. — FTD Rep
1 month ago

Thank you for your review. We appreciate you taking the time to share your feedback.

Puerto Rico
1 review
0 helpful votes
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Sentiment Cards are a Rip Off
January 27, 2026

Flowers were just ok, not as beautiful as the picture. Additionally, we paid an extra $7 for a sentimental card & note; that was a waste.

Date of experience: January 27, 2026
Rachel T. — FTD Rep
1 month ago

Thank you for your review. We appreciate you taking the time to share your feedback.

Ohio
1 review
0 helpful votes
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Disappointed
January 27, 2026

I wasn't aware until after an inquiry was made for a delivery change that FTD doesn't use local florist. We were glad the funeral selection was delivered to our residence for the floral piece was tossed around in its box. One of the leaves were broke when we finally got it pulled out. With a little TLC except for the droopy broken leaf, we made the product presentable

Date of experience: January 16, 2026
Ralyn B. — FTD Rep
1 month ago

A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.

Virginia
1 review
0 helpful votes
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Product not as pictured on website.
January 27, 2026

What I chose from the website because it was bright and cheery and what was delivered was anything but. It was very disappointing when my friend sent me a picture of what was delivered. My issue is with the florist that made the arrangement and not FTD. The customer service provided by FTD was very responsive and returned a portion of the amount billed and I appreciate that. Maybe there should be a bit more oversite of the florists associated with FTD.

Date of experience: January 27, 2026
Rachel T. — FTD Rep
1 month ago

Thank you so much for sharing your experience! We really appreciate your feedback and can’t wait to use your insights to make things even better. Your thoughts mean a lot to us!

California
1 review
0 helpful votes
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Be Happy
January 27, 2026

I ordered the Be Happy Bouquet for a friend. She loved it! The bouquet was EXACTLY as pictured and it was delivered first thing in the morning! Couldn't ask for more!

Date of experience: January 20, 2026
Rachel T. — FTD Rep
1 month ago

Thanks for taking a moment to tell us about your experience with our service.

Virginia
1 review
0 helpful votes
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A happy face get well.
January 27, 2026

My friend was very pleased with the get well arrangement.It arrived on the same day as it was ordered.It made her smile when she recieved it.Every easy to order from web site.

Date of experience: January 13, 2026
Marie C. — FTD Rep
1 month ago

We appreciate you taking the time to share your experience!

Michigan
1 review
0 helpful votes
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Birthday floral order
January 27, 2026

All went well except I couldn't tell how close the order received was to the order made online. Maybe the florist could have sent a photo of actual bouquet.

Date of experience: January 20, 2026
Marie C. — FTD Rep
1 month ago

Thank you for sharing your experience with us! We truly value your feedback and look forward to making improvements based on your insights.

Oregon
1 review
0 helpful votes
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Beautiful arrangement
January 27, 2026

A beautiful arrangement was sent as a sympathy gift, and the recipient said it was absolutely beautiful. Delivered on time and with care.

Date of experience: January 19, 2026
Marie C. — FTD Rep
1 month ago

Thank you so much for sharing your experience with us! We truly appreciate it and love hearing from you!

Spain
1 review
0 helpful votes
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Better customer support
January 27, 2026

I ordered in a first attempt from Spain, i made a mistake with the billing information, it's not useful to ask for a phone call from abroad to fix that kind of problems

Date of experience: January 27, 2026
Marie C. — FTD Rep
1 month ago

Thank you for sharing your experience with us! We truly value your feedback and look forward to making improvements based on your insights.

Florida
1 review
0 helpful votes
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Good selection, decent pricing. Probably would have gone bigger on bouquet as it photographed a bit better than my gift but delivery awesome.

Date of experience: January 27, 2026
Marie C. — FTD Rep
1 month ago

Thanks for taking the time to share your experience with us! We really appreciate it.

Virginia
1 review
0 helpful votes
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Satisfied customer
January 27, 2026

I ordered flowers online and they arrived on time. It was easy and family was delighted. Thanks FTD! Another great success story!

Date of experience: January 17, 2026
Marie C. — FTD Rep
1 month ago

Thank you so much for sharing your experience with us! We truly appreciate it and love hearing from you!

Colorado
1 review
0 helpful votes
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Exactly what I ordered!
January 27, 2026

The bouquet was for a family member so I wanted something vibrant and happy. I got just that! I (along with my family member) was very happy with my order. Loved same day delivery and the price was reasonable.

Date of experience: January 27, 2026
Marie C. — FTD Rep
1 month ago

We appreciate you taking the time to share your experience!

Virginia
1 review
0 helpful votes
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Late
January 23, 2026

Order was not received the first time but they got it the second time and for that we are grateful but it would of been better to have rec'd it the first time around.

Date of experience: January 23, 2026
Rachel T. — FTD Rep
1 month ago

Thank you for your wonderful feedback! We're delighted to know your experience exceeded expectations, and we're here to help prompt attention or any inquiries on future needs to continue delivering fresh, beautiful additions seamlessly.

Botswana
1 review
0 helpful votes
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Nice bouquet but not fresh
January 23, 2026

It was a nice bouquet but the flowers were not all fresh. The price was quite high, so I expected that a bouquet will be arranged with fresh flowers.

Date of experience: January 13, 2026
Rachel T. — FTD Rep
1 month ago

Thank you so much for sharing your experience! We really appreciate your feedback and can’t wait to use your insights to make things even better. Your thoughts mean a lot to us!