FTDReviews 666

Ordered flowers two days in advance to be delivered to the school where my wife works only to find out later they were being delivered by FedEx. What kind of sense does that make? Not only that, when I ordered I was asked for deliver instructions where I entered that they needed to be delivered by 3:00. When I called the company I was told that delivery instructions don't go to FedEx, they deliver until 8pm, and there is a new policy effective immediately that florists.com doesn't accept cancellations because it was Valentine's Day. Truly awful company.

Fellow Consumers,

I could not make this stuff up. FTD has one 1-800 number (as of 02/11/2016). You get to choose to 1) Place an order with a competent and Happy Sales Associate. Or...
2) Ask a question, a very simple one, AND THEN spend 23 minutes or more explaining your question and how they could feel free to talk with you instead of reading off the same cards everyone else is reading. They are trained to apologize and then proceed to explain how a totally different problem is not FTD's fault.

Today I had four of the most frustrating conversations ever.

Ftd should take a bow. They have learned all the tricks of the trade and stand behind their lawyer's version of Company Policy! In the end, your money "impressive" flower arrangement, and nerves are all burnt to a crisp... Greedy Corporation with no concern for the value of a customer or a human being.

I wanted to leave a review because after reading all the horroble reviews after already placing my order I became very nervous that'd I'd be out of my money. I thought the flowers wouldn't come or that if they did they'd be dead, but the flowers DID get delivered and they were still pretty. They didn't exactly look like the picture, but my friend appreciated them. I just wish I would have received a confirmation delivery email.

Ordered flowers for christmas was suppose to be delivered on 23rd they didnt receive them i email to find out why on the 24th got a email back saying they were all out of flowers really a florist out of flowers told me they would send strawberries they had them in stock didnt want strawberries wanted flowers like i ordered. Then a lady called me and laughed about my ordered not being delivered said she would double the order of flowers but all they had were plain vases ( first guy no flowers now double order but plain vase) then i received another email from a different lady and she was so rude on the email saying they would deliver them on the 29th at no additional charge to me (why would there be a charge to me you never delivered my order) and she was like just letting you know rude rude i will never order from this company

I gotta tell u please do not use this outfit -***** BEWARE VERY UNRELIABLE*****.
DO NOT USE THE COMPANY UNDER IN CIRCUMSTANCES. I PLACED AN ORDER BY 10:05 a.m. They advertise if your order is placed by 01:00 of the same day the order will be delivered. Well guess what they called me around 2:37 p.m. to inform that they would not be able to deliver the order. I explained to customer rep. This day was a very special day. Did not matter they offered a 12:00 dollar refund - I explained that it was not the money. They did not seem to care. I asked them to put in some additional roses say maybe 6. For this screw up and keep the money. She responded I can't do that would you like to cancel the order, mind you that was the second reply from her (Megan) about we cancel the order. At the point I responded let's do that. No consideration, just very cold. I am warning you again. PLEASE DO NOT ORDER FROM FLORIST.COM.

I ordered flowers that were supposed to be delivered the following day. It took five days, several hours on the phone with customer service and a lot of stress before the flowers were received. Big surprise, the bouquet that arrived was nothing like the one in the picture! At least I was offered a refund but it was not worth the hassle. Not to mention the surprise was ruined as I had to involve the recipient in the process. The excuses I received were all over the place! Pay the extra few bucks and go to a legit company!

I also had a problem with non-delivery. Ordered on Thursday for a Saturday delivery. On Saturday morning I received a voicemail asking me to call back about the delivery - but the number they left was for a customer service center that would be closed until Monday. I called again on Monday and they said the florist tried to deliver on both Saturday and Sunday but no one was home - however, the recipient was home most of both days and no attempt was ever made to call her. I was assured that a fresh bouquet would go out on Monday. By Wednesday, no flowers yet. I called on Wednesday, was told they'd follow up with the florist and call me back. Two hours later I called again and they had no news - I cancelled my order - we'll see if I actually get my money back! The customer service reps on the later two calls apologized but the second told me they were so swamped that florists were dropping orders and she couldn't promise me any kind of delivery date. No offers of discounts or upgrades for all my trouble.

I ordered flowers 1.5 weeks in advance, to be delivered the day before an adoption celebration (Friday). The day AFTER delivery date (Saturday), I was contacted by florists.com asking if I would like the flowers to be delivered late. No apology, no explanation. Monday, I called to check on the delivery, and they had no idea what I was talking about. Finally got through to a person who assured me they would be delivered that day. Today (Tuesday), I have been on the phone 5 times trying to track down my order. The customer service agents are slow and unapologetic, I get tossed around between multiple agents each time, and my order still has not been delivered. Worse yet, they refuse to refund the order, despite being 4 days late.
The savings are enticing, but PLEASE stay away! Not worth it!

I placed an order for my best friend's birthday and then read the reviews of the site. I was concerned after reading many of these but overall I was pleased with the result. I sent them an email but received a bounce which caused me great concern, however every inquiry I sent was responded to in less than 12 hours. Flowers were delivered on time for an acceptable price (no more than I would have paid for a different site) and I was very happy to see the condition of the flowers - they will last for over a week. I have all good things to say (except for the bounced message and lack of tracking - which the Customer service indicated they are working on). If all things were in place, they'd get 5 starts from me.

I placed an order which he site said would be delivered the same day 9/30/15. When the business day was ending 10/1/15 I messaged florist to check the status. Instead of calling me, they began calling the recipient who wasn't expecting a delivery over and over again asking for her home address. I provided her work address. 10/2/15 they delivered to the address I asked them to in the first place. I email them to complain and nothing! Never order from them they're horrible!

I recently purchased some flowers for my wife's birthday through the site as I am abroad. The flowers were as advertised though seemed a bit smaller, the jar or vase was completely different from what I thought I was buying and the note I wrote was not at all what I wrote. This was the most offensive thing as far as I'm concerned. I was trusting them to get it right, and it was so jacked up that my wife just assumed they had come from one of her friends at the office, as all they put on the card was, thank you for being my friend. Not what I had written at all.

I placed an order with Florist.com on 5/4 with same day delivery. When the recipient had not received the flowers by 4:30 I called Customer Service for an update on my order. Was in informed that they would contact the local florist and then call me with an update. I did not receive and update and my mother did not receive her flowers.

Fast forward to Tuesday morning (5/5). I waited until 10:30 to contact Florist.com to give them time since my call the previous day was towards the end of the business day. I called and spoke with David and explained my situation. He stated that he would contact the florist and provide an update for me. He was prompt and called me back just after 11:00. The florist had rejected the order due to having so many orders.

I was not notified of the florist rejecting the order when they did so. I was not notified later in the day that the florist rejected my order. In fact, I had to call the company two separate times to find this information out.

Their brilliant solution to this problem was to refund my money and send me on my way. I explained to them that was not what I wanted. I wanted my mother to receive flowers. After finding a comparable arrangement David wanted me to pay more since they could not deliver what I picked out orignally. When I asked to speak with his supervisor he informed me that he was the supervisor. I then asked to speak with the employee that ranks above him. Well, of course he was in a meeting but he did provide me with a name and number. David asked me to hold on while he checked something out. We were then disconnected and I received a call back just like my mom received her flowers. Oh, thats right, we didnt receive anything! Since I have called numerous times trying to get a hold of Customer Service since being disconnected with no avail I decided to call Davids supervisor. The number I was given connected me to 1-800-flowers. Clever, David. Very clever.

At this point I am out of money, out of flowers, and out of patience. This is the first negative review I have ever written about a company but, going along with that, this is the worst Customer Service I have received.

Basics:
Ordered heart arrangement for 2/14 deliverly.
2/14 – 6 dead clown (rainbow roses) arrived.
Called – arrangement would be resent on 2/17, but original not availab. E
2/17 – no flower arrangement.
2/17 – call speak to management – replacement flowers and the $40 credit returned.
2/19 – half dead flowers arrive – but not credit on my FTD account.
2/19 – called, told any refund over $20 to be mailed to customers.
3/15 – no coupon received.
3/15 – called customer service. Strangely, they forgot to send – to be resent.
4/24 called customer service – no coupon – guess what? Now it would appear on my FTD account.
5/5/15 – No credit on my account and now new story of coupon to be sent.
5/5/15 Told no manager available but it will go to their "special department."