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Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Website is user friendly, I had the incorrect shipping address, I called and they took care
Of it with no problems.
I was looking up and down trying to find a computer for my Jeep Wrangler. I reached out to
Flagship and they responded almost immediately. After get some information from me along with some solid advice I decided to go for it. Flagship did not disappoint with the results being that my Jeep Wrangler is backing on the road again. Thank's guys you are awesome.
Pamela, hearing that we helped get your Jeep Wrangler back on the road puts a huge smile on our faces! Thank you for trusting us and for your kind words—they mean the world to our team. Drive safe and don’t hesitate to reach out if you need anything else!
So far so good.
My 2005 Colorado Ecu would get an occasional 601 code and after verifying that it wasn't in the wiring I ordered a replacement from Flagship One and no new 601 code.
Now I just have a gas cap code to deal with.
Honestly, I was a bit skeptical about the accuracy of the item (ECM plug and play deal) given I have had bad experiences in the past, although, I have to say my experience has been no less than impressive, indeed plug and play, car started right up. Definitely, I would buy from them again and certainly recommend this company to other customers.
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Flagship One, Inc.
19 Wilbur St, Lynbrook, NY *******
Auto parts store
Nic Hope
57 points
an hour agoUpdated 01/17/25- We will see what the service is like once I receive the PCM. The online reviews are atrocious, we will see what my experience turns out to be.
As promised I am updating. Had a locksmith come out today and the "new" PCM came with 2 faults. My Expedition won't shift out of 1 gear now. My original PCM had 1 fault code.
When you call them and order a PCM, they ask you to give them a five star rating before you hang up. I thought that was weird, so I changed it to 3 stars, pending the delivery, installation, and programming. They called no less than 5 times asking me to change the rating. This place really is a joke! Don't order from them. I have to have the locksmith come back out to reprogram my old PCM.
FLAGSHIP, you people should be ashamed of yourselves. You're stealing money.
Customers: if you have $349.00 to throw away, buy from these folks because then you will have 2 PCMs that don't work. Ridiculous!
THIS IS THE WORST EXPERIENCE I HAVE HAD WITH A COMPANY,THEY CLAIM TO SEND YOU A PLUG AND PLAY SYSTEM FOR LOTS OF USD MONEY AND ITS USED OR JUST GARBAGE AND 90 DAYS LATER AND SENT BACK TWICE THEY TELL ME I PAST THE 30 DAY RETURN POLICY, I FIRST SENT IT BACK AND IT WASN'T PICKED UP AT THE LOCAL MAIL SO AFTER TWO WEEKS THEY SENT IT BACK AND NOW A SECOND TIME THEY WANT MONEY FROM ME.NEVER USE FLAGSHIP EVER YOU WILL BE WAY MORE HAPPY JUST PAY DEALER RATE.
This is the 2nd time I've ordered this part from you and it is so easy. I know it will get here when it says and will work perfectly.
Lynette, thank you so much for trusting us again and sharing your great experience. We're truly happy to hear your order arrived exactly when expected and met your needs perfectly. Looking forward to serving you smoothly in the future!
First time buyer. Fair price plug and play. Easy to order right part.
Thank you so much, Montel! We're glad to hear the ordering process was easy and you found exactly what you needed at a fair price. We’re here anytime you need help with your next purchase!
Easy to find parts. Found exactly what I needed! Fast shipping. Overall great experience!
Thank you so much, Robert! I’m thrilled to hear you had an easy and great experience finding exactly what you needed, and that the shipping was fast. We appreciate your support and look forward to helping you with any future needs!
I purchased a computer through them and it showed up very promptly and in great packaging but it turns out that wasn't my issue and they were very convenient and helpful in the return process and it was very simple! If I ever need another computer for a vehicle I will definitely be coming back here.
Thank you, Mitchell, for sharing your experience and kind words about our return process. We're glad we could make things simple for you, and we look forward to helping you find the perfect computer for your vehicle in the future. Your support means a lot to us!
EASY TO ORDER. IT TOOK A BIT OF TIME FOR THE PROGRAMMING BUT WELL WORTH THE WAIT.
VEHICLE IS BACK ON THE ROAD AND RUNNING PERFECT.
I ordered two computers for two different vehicles in the same day one of them came in a few days after the other one but they both worked perfectly, completely updated and will use this company again.
The unit did not work for my vehicle, I returned my purchase and they returned my money.
Ordered based I was initially sent the wrong items, they were sent back as required and then I promptly received the items I ordered the second time around.on my mechanics recommendation and lifetime warranty
Glad you have it now i want now to see the shipping...after things got lined up and your contacts etc, all went very and you sending the uint back to me, thank you
This has to be the worst company I've ever delt with! I purchase a unit in September and come November it crashed!. It left me stranded at a gas station. The garage said it was dead! It wouldn't talk period! No codes anything. Luckily! I had my old ecm which was said to be bad but it wasn't! The shop pulled up the info in itright away and my car was back in business!. Now for the break down! There warranty is only 30 days cash back and lifetime limited warranty just swapping you with junk!. Now they were going to send me one in place for another one! $229!. I said I don't need another one! I'm out of the 30 day window period!. We now here comes the break down of the dirtiest company! The employee asked me I MUST take down all my bad reviews! Talk about Blackmail and extortion! She said it's not the company saying it it's from the employee I've delt with! I told her that's extortion! So I gave a 3 star instead of one she did get my money back! Shocked the $#*! out of me!. So BEWARE and I went through BB of NY and they contacted me finally cause they quit communicating with me!. So please people don't use this company and save your headache! Flagship One is a joke!
I asked about my programing my keys. I figured that own my own. Then I STILL haven't heard back why my remote start doesn't work after Installing the new computer. I asked if this was left out? Never got a replay back! My remote start will not work. Old computer did.
The price was right and they did everything they promised would definitely recommend them
Thank you, Brandon, for your kind words and recommendation. We’re thrilled to hear that everything met your expectations and prove how much we value our customers reliable service at fair prices. Please don’t hesitate to reach out if you need anything in the future — we’re here to help!
On ECM they don't say about updating units until you get the unit and it won't work. They units say programmed and updated but there not updated just programmed so now you have to pay more money to have it updated at your car dealer? They say take it to a mechanic but all mechanics can't do it and it's a butt load of money to get it updated! Done but from them!
TOOK ABOUT 30 DAYS AFTER ORDERED PLUS 4 OR 5 PHONE CALLS AND MUTLIBLE EMAILS AND TWO OR THREE WEEKS AFTER MONEY CLEARED THE BANK BEFORE I RECEIVED MY ECM. I ORDERED 3 WEEKS BEFORE THANKSGIVING AND RECEIVED IT 5 DAYS AFTER TURKEY DAY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jim, thank you for sharing your experience and letting us know how we handled the shipping address update. We're glad the website was easy to navigate and that our team could assist you quickly. If there's ever anything else you need, please don’t hesitate to reach out.