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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Flagship One has always been easy to deal with, very knowledgeable, professional and quality products.
I was very pleased with the results and service I would definitely recommend them and future business with them.
Deontae, we’re thrilled to hear that you’re pleased with both the results and service! Your recommendation means a lot to us, and we look forward to helping you again whenever you need. Thanks for choosing us!
We were told about Flagship One through a friend. I'm so happy I followed up. The service was amazing. I called flagship one and placed an order and everything was perfect. I was updated regularly on my order, and the person I spoke with was helpful and knowledgeable. Great place to shop.
Thank you so much for your kind words, Richard! We're thrilled to hear that the service and communication exceeded your expectations—hoping to help with you again whenever you need.
Part was great, liked that they were able to get something that was obsolete from Ford. Unfortunately took more than two weeks to get.
Replaced ecm, followed instructions to the T. Now car still turns over but won't start at all when before it ran fine just would not engage alternator.
The part was functional, but it was the incorrect part. The delivery took longer than anticipated but overall the experience was good. The customer service person was professional and kind. I what purchase from them again. I just need to ensure they clearly understand the part I am requesting.
Ordered on Feb 15th, didn't get it until Mar 7th. Got a couple emails apologizing but they never answered any of my emails back. Overall, I'm not impressed.
The information that I read online said it was plug and play. I didn't expect to have to plug something in the computer port. And let it sit for 30 minutes while lights were flash. But it did work out on the first try.
They kept me informed about every step. The part came on time and functions as expected.
William, thank you for sharing your experience and for highlighting our commitment to communication and reliability. We're glad the part arrived on time and is working well, and we look forward to providing the same level of care in any future needs you may have.
When I called the customer service was not helpful. As I work in retail myself I know what to expect as a customer and didn't receive it. Will not buy anything from here again.
I'm actually going to return the computer. Some years back I had good luck on a ford PCM, did not have the same luck on a pontiac.
Helpful instructions. No issue. It worked exactly as it was supposed to. Would recommend to anyone that needed an ECM.
Rick, thank you so much for your thoughtful review and recommendation. It’s wonderful to know the instructions proved helpful and the ECM worked perfectly for you. We truly appreciate your support and trust!
Was able to quickly find the proper part and it was shipped out in a timely manner as well.
Thank you so much for your kind words, Jode! I'm thrilled to hear that you found the part quickly and that everything arrived in good time—ready to get you back on the road. We truly appreciate your support and look forward to helping you again whenever you need.
This great instructional help email arrived at 3:42am this morning.
The replacement ECM arrived in the mail around 3 pm yesterday afternoon. I spent all afternoon and evening and night trying the many and various key relearn procedures found on the internet. Finally after the 6th attempt (each attempt around 35 minutes long) I found the working combination.
It would have been so much more helpful if this email would have arrived about one day earlier. The ECM was ordered last Thursday night, so I suspect there is a way for this information to be sent earlier. And since the new ECM was programmed to my specific VIN number, it could also be determined which of the 3 procedures listed in your attachment I should use.
These are just suggestions for making your customer service exceptional and "over the top". Otherwise, the new ECM works fine.
Thanks,
Ken Mickelson
*******609
On Tuesday, January 28,2025 at 03:42:04 AM MST, Customer Support <*******@mintt.com> wrote:
Good day,
This message is in regards to the engine computer purchased. According to the VIN provided, your vehicle is equipped with a factory security system. As a result, the manufacturer requires that any time the engine computer is changed, a key relearn must be performed. Attached, please find a copy of the key relearn instructions for your particular vehicle, any concerns feel free to contact us at *******223.
Received the shipping label Sent ecu. Received replacement along with old ecu. Installed in car and works great!
Thank you, Colin, for sharing your experience and highlighting the smooth process. We’re glad the replacement works well in your car and appreciate your feedback as it helps us continue to improve. Please don’t hesitate to reach out if you need any further assistance.
Sent the tcm back didn't get no refund.and they kept the tcm.so I loose all around.dont remember the date of experience.but it was just a disappointment.the tcm was not fully programmed.
So for...Will turn over fine,,Wont Fire,checked connections, doesn't connect with OBD2 port.DONT KNOW,, If I understood your ad,it was reset, programed, install and go.Every thing you could throw at the problem I have. REALLY COUNTED ON ECM.LET YA KNOW😐
Great business great products A1 service it was a fast turn around and everything was exactly as I was told
Shaquille, thank you for your kind words and trust in our service. We're committed to delivering the highest quality and fast, honest communication, and we appreciate you recognizing that. Looking forward to serving you again!
Worked as it should, followed the directions for install and calibrating and worked perfectly
Thank you, Leonard, for sharing your positive experience. We’re grateful for your feedback and pleased to hear the part met your expectations after installation. Your satisfaction motivates us to keep delivering reliable quality.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words and continued trust, Lee! It’s always a pleasure to provide the support you deserve, and we look forward to helping you again with any future needs. Don't hesitate to reach out whenever you need anything!