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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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It was very helpful from the rep to place the PCM order. Shipping was very fast. However, $175 spent on the PCM did not resolve the truck issue. It does not work at all even though followed all the given instructions. End up brought the truck to a GM dealership and replaced a remanufactured PCM then problems solved.
Update review on June 10,2025
However, Michael Talbo from Flagship reached out to me and offered the return/refund for the unused PCM. He has helped to make the return process seamlessly. It was a great experience with the excellent customer service that Flagship has had in place. I'll definitely buy the stuff from Flagship again once a need arise.
New ECU for a 1999 C1500 GM, works great. By the book key relearn process, I'm very pleased with the service.
I bought a pcm and a tcm from flagship1. Fabulous customer service and lifetime warranties is what really like. Parts arrived in a timely manner and they sent emails of the staus during shipping. Outstanding!
Thank you so much, Scott, for your kind words and for choosing us for your purchase. We truly appreciate your trust and are delighted to hear our service and lifetime warranties met your expectations. Your satisfaction means a great deal to us, and we look forward to continuing to support your needs.
Very good products, excellent updates on shipping. Everything was programmed very professionally. I would highly recommend. And will use them again. Thank you
Thank you so much, Lawrence, for your thoughtful and balanced feedback. We're glad to hear the products and updates met your expectations, and we’ll keep striving to make every experience even better whenever you choose to work with us again.
Took a little longer than expected for delivery but product arrived tuned for my car. Plug and play easy install, got my pony running again 🐎 thank you Flagship One!
The ecm made this car run like new again. Learning driver habits daily. Works like it should. Thanks
Scott, thank you for your feedback and for sharing how well the ECM is working for your car. We appreciate your response and look forward to supporting you with any future needs.
Waited much longer than promised for ecm to arrive. Then had to reflash once here due to programmed to wrong vin.
Placed order and was notified immediately of the process. Each step was communicated by email and the process was quick. Part was shipped in few days and delivered within 5 business days.
Thank you, William, for taking the time to share your experience. We’re glad to hear the communication and delivery met your expectations, and we appreciate your feedback as we continue working to provide smooth and trustworthy service. If you need anything further, we’re here to help!
I'm impressed with the service delivery. The ECM worked perfectly well. We followed the instructions and installed it as required.
Thank you, Abayomi, for sharing your positive experience with the ECM and for following the installation instructions carefully. If you have any questions or need further assistance to optimize its performance, please don't hesitate to reach out. We're here to help ensure everything continues working smoothly for you.
We ha d a customers vehicle with a bad pcm. Could not find a pcm from local vendors. We sent the pcm to FlagShip 1 and had it repaired. Very quick turn around. THANKS!
Thank you for sharing your experience, Donald. We're glad to hear the repair was quick and met your needs, and we always strive to improve even further so we're here to help with any future parts or repairs you might need!
Provided the exact ECM I needed for my Dodge Ram. Worked right the first time! Event though I had to also replace my alternator for it communicate properly.
They sent me s different ecm instead of reprogramming mine. Battled getting correct strategy like it had
Ordered a pcm. Plugged it in waited like 10 minutes and my truck started right up. Solved all my issues!
Thank you so much, Chance, for sharing your experience! We're glad the PCM worked seamlessly and resolved your truck's issues, and we appreciate you choosing us to help get you back on the road smoothly.
Arneth was wonderful. She was very professional and prompt with helping get the right parts. I am very satisfied with how well the parts perform and function.
Robert, thank you for taking the time to share your experience. It’s great to hear that Arneth provided professional and timely assistance and that the parts are working well for you. We truly appreciate your feedback and look forward to helping you again in the future.
Very Slow shipping, customer service is ok but if you need a component quickly because you have customers, I'd use someone else, the really didn't seem to care that I had customers for their electronics. About 2 weeks is their average to get an ECM/PCM.
Easy exchange Old ECM had antifreeze into it from bad coolant sensor
Truck had no start problem
All fixed now
Hi John, thank you for sharing your experience. We're glad to hear that the ECM exchange resolved your truck’s issue quickly, and we appreciate you trusting us with your repair needs. Don't hesitate to reach out if you need any further assistance!
Delivery faster than expected, computer solved all issues, had a no shift situation, now shifts *******@189,000 mile than@ 23,000miles
Rodney, it’s great to hear the delivery was faster than you expected and that everything is running smoothly now. We appreciate your feedback and remain committed to helping you maintain that smooth ride at every mile ahead.
The ECM for a 2013 Silverado I purchased was a very easy process. It came with the VIN pre programmed into the unit and the customer service was keeping me informed through email every stage of the process. Also Flagship was the cheapest ECM I could find not many if any place online will test the Unit and program the VIN for the price they are offering.
Randy, thank you for sharing your experience and we’re glad the ECM process was smooth and affordable for you. Your feedback about our communication and value before, during, and after purchase motivates us to keep up the effort. Please feel free to reach out anytime for help with future automotive needs.
Though this was done online, I was contacted by a technician that updated me throughout the process and followed up to make sure everything worked. I really appreciated the personal touch.
Hi John, thanks for recognizing the effort our technician put into keeping you informed—that personal touch is something we really value. We're here to support you anytime and appreciate your feedback as it helps us keep improving!
Very helpful and quick even out to Hawaii. Put on the computer and boom it starts and run. No problems.
Hi Wyatt, thank you for sharing your experience. I’m glad to hear that the ECU did the trick and got your 4 Runner starting smoothly. Please reach out if you need further assistance—always happy to help!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience, Darrell. It’s great to hear the ECU performed flawlessly and that the key relearn process went smoothly. We appreciate your time and look forward to supporting you with any future needs.