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Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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5-STARS IF TURN-AROUND TIME WAS FASTER... ANOTHER COMPANY WE USE IS GUARANTEED NEXT BUSINESS DAY. HOWEVER, GREAT CUSTOMER SERVICE & COMMUNICATION. CORE REBATE CAN BE USED ON FUTURE PURCHASES, IS A BONUS! WELL PREPARED PRODUCTS WITH NO ISSUES.
Was kept informed throughout the process as each step was completed. Unit arrived very well packaged and as described. I highly recommend their services.
From the time the order is placed untll the order is received is way to long.
Slow slow process. Would not recommend this company due to how long it takes to receive the ECU
I would buy from them again. The process did take longer than expected, almost 3 weeks to receive the pcm. I was told the first pcm failed testing. Customer service was adequate.
Website says something like 1-3 day shipping. I called to make sure they had my jeep ECM in stock and they confirmed it was, so I ordered. It took them a couple weeks to ship and "program" or whatever. I would have ordered it elsewhere as I needed it, but just had to wait it out.
Not working and will not communicate with the ECM. Vin is correct not a worthwhile $1450. 00 dollar purchase
I was very satisfied with my order they did a great job on m ecm.
No keys provided, so its a waste of money. I gave the unit to my mechanic and he said that I got ripped off. Thanks for nothing
Last year I had Flagship One refurbish my IDM. It was done and returned in a reasonable amount of time. I installed it and the mileage was wrong by about 50k miles. I kept it because I needed my truck. A little while ago one bank of my injectors went out and Flagship authorized a warranty return. I was informed it was tested and o. K. I find that hard to believe, since everything in the engine is new and the wiring harness clean and spotless. I even sent 150.00 to have Flagship check my PCM so I did not have to worry about that being bad. They asked if I want my original or a replacement. I said as long as it works and the mileage was corrected I do not care. Yesterday After quite some time I received an IDM via USPS. The IDM had a label sealing it as did the one before. I was going to install it and checked the contact pins for condition. It was awful! The pins were not shiny, they had spray paint overspray on them, and even had a cobweb in the connector portion! After notifying Flagship a return label was sent promptly. I went right to UPS and mailed it back. I notified Flagship that I sent it out with a picture of the receipt from UPS. I suggested that since I am desperate for my truck they send me a replacement right away. That is the current status. I am hoping for a reply.
We installed it and caused all kinds of problems and set all kinds of codes.
The difficult to find part has been correctly programmed and correctly installed in my 'vintage' van.
Swapped ecm with new ecm from you guys and the new one isn't working correctly...#7 misfire... so I swapped and put old ecm back in and misfire goes away... put new one back in, misfire of 7 again immediately... it took me more days to get ecm than u guys told me 4 to 8 days... it took over 12 days... now the ecm is bad and it has only cost me more money and time and instill don't have a good product.
I will definitely be telling anyone I know who needs to replace their ECM about FlagShip One. Ordering was easy, the description was detailed enough to know that you were choosing the right ECM. After ordering, the updates on my order were wonderful, plus they sent me how-to's that would have to be done after installing the ECM.
Ordered a computer for my truck. It was stated that it was "plug and play". After I ordered and paid under $200 I received an e-mail stating that I would have to have 2 keys flashed for this computer to work. Now I have to pay $350 for the keys for a computer that was suppose to work when I got it. What a joke! You should state this BEFORE you sell the computer to someone. Very disappointed for this false advertising and would not recommend your company
Fantastic service for older vehicles - my van was throwing a code for an injector and the shop determined it was my PCM/ECM. I was very concerned I wouldn't be able to find a PCM for my older van, as my only option was an aftermarket from a local parts store that my dealership didn't recommend. I know I've seen bad reviews for this website/service, but my experience was fantastic. Six months with no issues.
Fast and reliable product work great have ordered a couple other PCM's from the company and they all seem to work great
The tech listened and helped me understand a problem we were having.
Easy to order, plug in play & it's like my truck is new again.
They were very responsive. Shipping was fast! Answered all my questions and concerns right away. ECM worked perfectly. I would absolutely recommend this company!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members