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Flagship One Inc

4.4

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From the business

Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!


fs1inc.com
Lynbrook, NY, United States
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Flagship One Inc Reviews Summary

The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

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20,506 reviews

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California
1 review
0 helpful votes
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Still waiting for refund 🙄
July 25, 2025

Computer i purchased would not hook up to my vehicle.
I sent it back and have heard nothing about a refund. Still waiting!

Date of experience: July 15, 2025
Missouri
1 review
0 helpful votes
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Great service with no stress
July 25, 2025

Having the ability to perform remotely has significantly increased the efficiency of my shop. This is specialty tool that everyone should purchase.

Date of experience: July 15, 2025
Florida
1 review
0 helpful votes
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Great service
July 25, 2025

They were very knowledgeable when it comes to the part I was looking for delivered as expected on time. Great service.

Date of experience: July 15, 2025
Ohio
1 review
0 helpful votes
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F150 PCM Modual
July 25, 2025

When I called I received very good service. The Associate was very knowledgeable and found the part I needed in no time at all. So far the replacement is working great. I would use the company again if needed.

Date of experience: July 15, 2025
Texas
1 review
0 helpful votes
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Excellent customer service
July 25, 2025

From the first call the customer service was excellent and the representative was very helpful and the price of my part was less than what I expected. It arrived earlier than it was supposed to and it worked perfectly in my car. I will definitely use this company again in the future if needed.

Date of experience: July 15, 2025
Florida
1 review
0 helpful votes
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Order ID: *******111
July 25, 2025

ECM was supposed to be programmed. It is blank. I need to send it back and its needs tonbe programmed as you said it would be but wasnt and then ship it back to me. Please tell me how to send ot back asap. My mechanic is waiting. Pastor Skip Fengfish (Terry Fengfish)

Date of experience: July 15, 2025
Canada
1 review
0 helpful votes
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Had to pleasure dealing with Jeffrey when I needed a new ECM Brain for my truck was very professional pleasant and very easy to deal with. I would definitely recommend flagship for any of your needs when it comes to ECM's and other products they provide.

Date of experience: July 15, 2025
California
1 review
0 helpful votes
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FlagShip One was a good experience
July 25, 2025
Updated review

Despite all the bad reviews. I had no issues. Fast, Easy and got me back on the road with in a week.

Date of experience: July 15, 2025

User friendly website
July 8, 2025
Previous review

User friendly website

Date of experience: June 28, 2025
Georgia
1 review
0 helpful votes
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LOST A CORPORATE CUISTOMER
July 25, 2025

NEVER CALL BACK. NO INFO. CAN NEVER TALK TO A TECH. FOR SOME REASON U SHIP ME ITEMS 2 DAY AND USE 5-7 FOR RMA ISSUES. RMA PROCESS IS CRAP. LOST MY BUSSINESS FROM HERE OUT

Date of experience: April 16, 2025
Texas
1 review
0 helpful votes
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Just as promised.
July 25, 2025

Found a junkyard PCM in a truck I bought. Flagship One programmed a PCM with my VIN and all the trouble codes disappeared when I installed it.

Date of experience: July 15, 2025
Canada
1 review
0 helpful votes
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Exactly as described plug and play staff courteous and knowledgeable thanks

Date of experience: July 15, 2025
Washington
1 review
0 helpful votes
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My order came early and when I plugged the new computer into my 1997 Express van that has 361,000 miles on it and was dead in my driveway for 6 months, after keyrelearn the van started up with the first turn of the keys. The check engine light was off and the van runs better than it has in 10 years. Thank you very much for such a great product!

Date of experience: July 7, 2025
Texas
1 review
0 helpful votes
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Shop owners
July 25, 2025

Good customer service and parts shipped was fast quality. I bought ecm and others models from this place and they always good the best thing is when I call they answer and help me to find the right parts thanks guys.

Date of experience: July 15, 2025
Puerto Rico
1 review
0 helpful votes
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Great product
July 25, 2025

Everything just as described. Part works great. No issues whatsoever. Thank you

Date of experience: July 15, 2025
Michigan
1 review
0 helpful votes
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Easiest transaction ever
July 25, 2025

Easy, quick, and satisfied with the well trained sales staff.

Date of experience: July 15, 2025
North Carolina
1 review
0 helpful votes
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TIPM replacement
July 25, 2025

Excellent customer service and delivery times! Representative i talked to on the phone was very informative and to the point. Had my replacement part ordered and on the way that day. Highly recommend!

Date of experience: July 15, 2025
North Carolina
1 review
0 helpful votes
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Engine computer
July 25, 2025

Took longer then I hoped to get the ecu took close to 3weeks to get and having a issue with check engine light for no communication with the key after spending an additional $350 to have keys programmed to the ecu

Date of experience: July 15, 2025
New York
1 review
0 helpful votes
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Great communication and service
July 25, 2025

Great communication through the process. Would recommend

Date of experience: July 15, 2025
California
1 review
0 helpful votes
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5 star vendor
July 25, 2025

Outstanding service and prompt mailing of product. Just gave vin number and they did the rest

Date of experience: July 15, 2025
Texas
1 review
0 helpful votes
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Simple & flawless
July 25, 2025

I was sent here by a mechanic for a new ECM for my Acadia. I got clear communication from purchase to delivery from purchase confirmation to programming, QA & shipping. The part installed without issue & they even sent instructions for reprogramming my key which a lot of places don't even think about. Cannot recommend highly enough.

Date of experience: July 15, 2025