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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Plug n Play Vin# coded PCM does not work, Keys will not locate the PCM at all, Had a lock smith out and he spent over 1 hour and could not find the PCM on his unit to even re-key my vehicle. So my van still sits outside not running witha $415 car loan and its a month out before the dealership can get me towed in to try to program and clear all the error codes out from the PCM. Do not know if you want date of experience as purchase date or Date recieved so i tossed in a random date below
The computer you sent me did not work the technician is a certified General Motors technician. He put it on there and it showed nine different codes. Where was the old one? It only showed two he worked with it quite a while so I've been without a truck one week today. The Chevrolet dealership called me yesterday and said that they needed to put a new computer in from General Motors because they could not make that one work so I need to send it back and get a refund thank you.
Your product is horrible. It's not plug and play. I have to do a proxy reset for which I will have to spend a few hundred dollars getting the equipment. Your customer interface is ridiculous. Separating tech from the phones is stupid. U could put one tech who could give guidance. I should have just went to the junk yard. My Diagun would rewrite the vin. I bought two computers from u. Never again. However, my experience with the young lady I spoke to, I failed to remember her name, I will try later, was super. She is honest. Unlike your ad
From the original call to the final product, everything was great. Your rep answered all of my questions and worked diligently to find parts that were not listed on the website. Kept me informed throughout the whole process and delivered a quality part that got my customer back on the road. Nice work!
Jeff was very helpful. Thank you. Fast turn around. 🤙 I cannot find 50 so it's just gotta end here
I called on the phone gave flagship my VIN number. They shipped the VCM within 2 to 3 days I received it put it on the truck did the key relearn and hadn't looked back since working very well thank you flagship
Got a quick response to my order and the part worked out great.
Every thing went well - worked as it should - very happy with the total experience.
I realize this might not be under your control, but tracking packages is difficult with the USPS. The package arrived while their website stated that it was in pre-shipment.
Extremely easy and informative through out the whole process.
I ordered the part, arrived before schedule, I installed and it works perfectly with many updates.
Looked up and found my ECU easily and entered my vin and went right to purchase. So easy to use and get the part on its way.
I have purchased several parts from Flagship One and have never had a bad experience. Shipping was fast and customer service is always terrific.
Flagship One was quick to acknowledge my order and had great communication throughout the whole process.
The circuit for the #3 coil crapped out (Known ECM issue, Ford Escape 3.0L). Shipping was fast enough that I got the new ECM in time to install on the weekend. Super happy.
The purchasing process was very easy to complete. The unit arrived as listed and the installation was simple. The two keys that I have had to be programmed by an automotive locksmith in order to start the vehicle but the price was already budgeted for the repair.
Easy to navigate the purchase process.
I've sent two emails and can't get anyone to reach back out to me.
Sent for testing. Multiple weeks in process to be tested. The sent the ecm back we reinstalled. Now the is zero commincation from the ecm. Prior to sending to Flagship we could communicate we simply had erroneous codes. Please respond asap.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members