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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I ORDERED A COMPUTER OCTOBER 24TH THEY SAID 1-6 DAYS - - ITS THE 10TH OF OCTOBER AND STILL DONT HAVE IT - THE CUSTOMER SERVICE PEOPLE KEEP LYING TO ME THAT ITS ON THE WAY UNTIL TODAY THEY SAY IT IS STILL THERE BEING PROGRAMMED WTF
Paid $232.00 for computer on 7/31/20. Never received it and giving me the run around about refund. Customer sevice is a joke.
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at [email protected] so that we can make this right.
Ariived weeks late, dead upon arrival, just throws a ton of codes, put old one in and works, costumer service is terrible, dont use them!
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at [email protected] so that we can make this right.
Ordered a pcm. Said 1to 6 days for shipping. They keep telling me it's being programed and that the accounts manager will contact me. I really needed the part for my business and because of them I am losing money. Will now have to buy it elsewhere spending more money. They should not be allowed to be in business.
I ordered a ecm for my ford truck, they said 1 to 6 days. Its been a month and no ecm in sight, I called and they said they could repair the original unit for 399.00 that 100.00 more than the part they sold me and never delivered.
I would stay away from this company.
If I could I would give this company a minus rating.
Order pcm it came days an days after i placed order then after finally getting it the pcm was proggrammed wrong my transmission woud not work an dash still flashes all the lites on dash i called an email but no help at this point its money throwed away never never use these people save your forself time an the pain of trying to get help
Excellent service. Nice and kind people. Friendly staff walk me thru every step in the process. Thanks alot
Thank you so much! We truly appreciate your kind words.
Do not use! Oder 2 ECM took over a month to confirm order. Canceled order and this scamming company still charged my credit card. Had to dispute the charges and still fighting with them. When you call flagship you will be transferred over and over then eventually they will hang up on you. Promise you Do Not Use This Company! Nothing but trouble
Ordered ECU on the October 11th and received it on October 24th. After installing plug and play ECU, car doesn't start. I paid $230 for piece of equipment that doesn't work. I've emailed them and no response. $#*!ty customer service. I will never recommend them to anybody. Never using them again.
The item I purchased was not needed, so I decided to return it to get a refund. I was told I would get my money back after they checked out tye return item. It took over 3 weeks to get returned because the account manager was taking his time in sending return label. Once I received it I shipped back the item on August 20,2020, via UPS. They received it on August 28,2020? I don't know why it took 8 days when we're in the same state. I never heard from anyone. On October 19,2020, I called about my refund and I was told the item had not beem checked yet to call back the next day. I asked to speak to the account manager and placed on hold for a while only for the call center woman to tell me he is not available to call back Thursday. First it was to call back on the next day then it was Thursday. I I checked my account and a credit for 83.91, not 194.89. I called back today 10/23/2020 and after blowing a gasket the call center says that they charge restocking and programming fees. I was not informed of this. These fees cost 110.98! If I had known this I would have kept the item! Total rip off.
You can't get anyone to call back. I placed an order on 10/9 and it still has not shipped. NO one will call me back and when I call they keep saying it will ship today or tomorrow.
Ordered a PCM for my mini van from them. It didn't work. Took 2 days to get ahold of them on the phone only to be told that I hadn't been given the directions for install. They e-mail them to me. Followed directions and it still didn't work. Have been calling and chatting trying to get a refund from them since Oct. 10th. Nothing but run around and excuses.
I waisted my money. Don't waist yours.
I ordered a pcm, then received a email asking for more money because one to suit my vin number was dearer and that's the last I heard from them
Ordered TCM for my 2014 Cadillac ATS, received new TCM within 3 weeks however it did not work. Been trying to get a replacement sent out for over 2 weeks with very little communication from Flagship one. Still Waiting for a response.
Believe me 120% stay away from these guys, They are 100% crooks. We have been fighting with them on our money since Sept 25th, 2020 and we still are. They keep us on hold and don't respond or send us to another department to try and weasel money out of us or to say that they have got to it. Stay away from these guys they don't even deserve 1 star!
I purchased a PCM in June of 2020. It did not work. I got a return authorization. (See attached) and have been waiting every since for a refund! All communication goes unanswered. Stay away.
I purchased a pcm for my charger and it stopped working had to send it back in for a warranty exchange, with their shipping label ups lost the computer took nine days to be found and i was told by flagship one that they could not replace mine if ups didnt deliver but were unwilling to do the legwork of filing a claim or lost package claim, finally it came its been there since the 6th of October as of today which is the 16th: Ive still not received a resolution. Hence the three to five day turn around time is complete BOGUS. I have called for the last 9 business days to be hung up on multi times a day when asking to speak to whomever my account managers boss was. Never will I ever again if im lucky to get my replacement for a $400.00 pcm buy from this website. Their customer service is the worst ever, my computer maybe lasted two years and Ive been giving the run around for three weeks now. By all means if you enjoy having to call every single day multiple times order their parts
I never received the PCM I ordered from them so I can't comment on the quality of their products, but in the process of having to fight for my refund I enlisted both the BBB and PayPal complaint processes and what influenced me the most was their utter disregard for the facts of my transaction and communications they stated in their response to the BBB complaint. They lied about almost every aspect of our transaction even though I have all the date stamped emails and phone records that show their interpretation of the events were pure fabrication. This is not a company I would ever recommend to anyone. You cannot trust them, they will lie to you too. Stay away!
Don't use this site. I cancelled a order 5 days before IT WAS SENT OUT and they still sent it. I sent numerous emails and left numerous messages to the voicemail I got sent too. Trying to get hold of someone after you cancel, to make sure they CANCEL it is cancelled is IMPOSSIBLE. Turning them into the Attorney General
I gave all the correct information and was sent an incorrect ECU. It took from ordering in 9/11/2020 to get shipped the product on 10/2/2020. Once again, the wrong part, I have no idea how they messed that up, the return process has a lot of signing electronic documents involved, and I was told my case manager Tess would contact me about this many times. I signed all the documents 7 days ago and have heard nothing back, and I was told I'd hear back in 24-48 hours. I've sent so many emails and tried calling for this case manager ‘Tess' countless times with nothing as a response and the customer service overall I would give 1 star. This place is an absolute sham and dam close to being a scam, it shouldn't even be legal to be this terrible at selling 1 type of product.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at [email protected] so that we can make this right.