Flagship One IncReviews 6,355

Unprofessional, rude people that care about customer service. They did give me my money back, after I disputed the charge with my CC company.

Stay away from these people.

If you're thinking about purchasing anything from this company don't say as far away as possible I purchased an ECM for my dodge truck was told it would ship in ten days this was on October 19 2020 it never came when I called I was told my account rep would be in contact with me never happened finally was contacted by the rep and was told the person which had my account no longer worked there and they would give me fifty dollars back on my card and would ship it overnight they did neither of these things when I called again I was told that the rep would contact me with an update never happened I filed a complaint with my credit card company and finally got my money back on January 11 2021 ordered from a local company and received it in two days

I run and own a auto shop, I ordered a PCM for a Jeep Nov. 18 2020, received a email 12-4-2020 that said it was shipping and a lab
E was made for USPS 12-15-2020 called got a runaround "case Manager" wasn't in. WHAT A DAM JOKE! I have been in business for 32 years and have never ever had a runaround like theses jerks have given me, one story after another each time I called the story changed again as to where my PCM was! And they charged my card the moment I ordered it! I did finally get the PCM 5 weeks later, and I had one pissed of customer, cant say I blame him he knew it wasn't my fault but how does it make me look, ordering from a Jack $#*! Co. Like this STAY AWAY FROM FLAGSHIP ONE AT ALL EXPENSE!

They are very unprofessional in process and return of orders no refund received since June 2020
SCAM

Been trying to get this computer return it took almost three weeks to get this computer. Customer service keep putting me on hold with several different people then the phone just hang up

If I could give a negative number I would. With this company the scale should be set from -10 to 0. Let me put some numbers to it. From beginning to end the total process was on the greater side of 6 months. I spoke with at least 20 different customer service representatives while having to make over 40 calls. I had 3 different account managers who were "in charge" of my account, 1 of which I never was able to reach and the other 2 I spoke with 1 time each. It was not for a lack of communication on my part. In fact, besides the 2 times I spoke with an account manager I was told that an account manager was not available. I tried responding through email as well and no surprise I did not receive any response. The only email I received was a return form and an email about my part that I sent back. The return form turns out to be a (because I signed it now I have no rights form) point of emphasis amongst your managers. The problem with this was this was back in October! I have been trying to communicate with them they have not been trying to communicate with me, this makes the whole company look like a scam. Yall just took money from me and literally don't care about anything else not about me, my part, my experience, your operations, your communications, and accountability of your managers. The only good thing about all of this was the politeness of your CSR. The majority of this group was god and yet I experienced a handful that actually hung up on me. Before every call there is a message of the call being recorded. I invite you to listen to ALL 40 + and grade yourself.

I also got ripped off, there warranty is crap. Computer quit after 2 months, wouldn't send me another one, filled out all paper work so i could get one in a week and they said they got it on oct 27, always get put on hold and never get back with me, still don't have a computer. Called again this morning trying to buy a new one and told them who i was and they hung up on me and said they wasn't dealing with me. I never do reviews but this has burnt my butt

I purchased a PCM fir for an 08 Ford Focus. It was not remanufactured or programmed to my specific vehicle using my VIN# as advertised. I took it to a reputable Auto Repair Facility that I've used before without issue and they informed me that the PCM I purchased from Flagship One was defective. It was basically a burned out PCM that had been spray painted silver with a new "tamper proof" security sticker on it. I'm having to go through PayPal to get a refund. When I called to get a refund they refused to give any information about returning it or for receiving a refund. I would not recommend buying anything from these people. Stay far far away unless you just enjoy being deceived and ripped off. Not a good business!

I canceled my order way before it was shipped and was told someone would contact me. They never contacted me for over a week about my cancellation until they shipped it. Now I have to ship it back and lose money on 20%restocking fees and an additional $85 fee. They are on top with taking your order but not returning your call or taking care a problem. The only time they contacted me was when I said I was going to contact the Better Business Bureau then in my voice they said they would call me back and never did. So now I am out 1/2 of what I paid for the product that I canceled way before they shipped it or finished programming it. What a scam.

I would not buy from flagship, they don't honor there warranty. When I called and tried to work with costumer service I was hung up on several time. There products to do not work properly and you can't get them warranty. Do not buy from this company.
RIOMADEL 1 Was My Account Manager, I Returned the ECU Within 30 Day Guarantee But They Wont Refund My Money And When I Kept Contacting Them Someone Called Me From FS1 Threatening Me Saying"Im Your Worst Nightmare And Will F u Up(*******807) (Sonora), I Have a Recording Of The Phonecall And Have Filed a Police Report On FS1 And RIOMADEL 1.

I got an ecm that was to be plug and play. Still had information of previous car. Had to call customer service. Nothing can be done until you fill out form. RMA was sent on on 11/16/20. Still waiting for a shipping label to sent so i can send this ecm back. This is not way to due business. Can only speak to customer service rep. No supervisor or manager available to speak to clients. This is the last time i do business. With them.

I ordered my ECM 2 months ago, before I started my truck I ran a health report to find it had codes already. To make a long story short they sent me a bad ECM will not exchange it will not respond other than email saying be patient do to COVID they are backed up, yet did not take them long to get my money. This company is nothing but a scam read the reviews before you use them, they will take your money and send you junk and leave you hanging. Do NOT use these people complete scam. 2 and a half months later I'm still without a working ECM.