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Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Always leary of online orders, your company checks out as reputable and trustworthy.
Look forward to a smooth transaction and quality product.
Found exactly what I needed, in stock, and easy to order.
Thanks for the 4-star review, Michael! Feel free to ask for help or clarification.
Web site is easy to navigate and their communication was very good. It did take longer to get than I had hoped, but the ECM plugged in and worked correctly no issues.
Thanks
Glad to know about your positive experience with us. Thank yo so much for trusting Flagship One Inc!
Works well and way cheaper than the dealership. Thanks
Thank you for choosing Flagship One Inc. If you have any questions, just let us know. Take care.
Great company so glad I found you...total awesomeness...needed help badly... pcm fried.thanks again...need this flex back on the road
Little pricey but I like no core so I have my old one for backup.
Thanks for the 4-star rating! Should you require any support, don't hesitate to ask.
ECM from Ford was discontinued and the dealers who had leftover stock wanted $800. This one came pre-programmed, with exception of the theft system and worked great.
Happy to know everything went good for you! Let us know if you have any questions.
I called before ordering and the support was excellent and added confidence in the online order I placed. Was notified of status throughout the order process. Tracking provided as soon as shipped. Follow up service call to confirm satisfaction. Took me a bit to make time to install it, but the installation went smoothly. It didn't ultimately fix my ABS issue as the Shop suggested, but for the money I don't mind having a backup. If Flagship sold ABS modules I'd be ordering one from them for sure!
Thanks
Our team members are consist of fully trained people so we can always provide prompt and accurate answers to your questions. Glad to know you were very satisfied. Let us know if you have any questions.
Easy order, helpful customer support. Easy, cost effective DIY repair because of the efforts of Flagship one.👍
Thank you so much for sharing your positive experience with us! Looking forward to serve you again. Let us know if you have any questions.
The first time I ordered this product you didn't know the part #. I cancelled the item because of this problem. The part # is ************** it must be for CA emission standards. Will it be programed before shipping? The computer solved my main problem. It was interesting dealing with a new company for the first time. Flagship One needs to improve logistics.
Greetings Byron! Your purchase has been recorded. Need help? We're here to assist.
I bought a ECM from you last October but I had a guy at the AutoZone check my air conditioning and my car wouldn't start and looks like I can't tell if it was his fault or not I was having a little problem with my car windows opening and the sunroof and a couple times my alarm went off but not sure if my keys in my pocket caused it so instead of going through all the trouble I'm going to order another ECM but if I have problems with it I will send it back but I can't tell you who's fault or why it happened because I would have to have my car towed and pay for All the trouble but my car ran fine with the one you sent me I let the wrong person do what he wasn't experienced at I can't blame anyone this time but you did a good job and please get this one to me soon as you can I need to drive my car soon as possible it said you have one of these ready so thank you I need it. I'm adding on to this February 10th 2024 I never did use this last ECM because I found out that it was my master key malfunctioned and stopped my car from starting but have an extra ecm if I need it but the first one I needed from flagship and recieved it on time with excellent service thank you!
Thank you so much for sharing your positive experience with us! Looking forward to serve you again. Let us know if you have any questions.
Only reason lower review as of right now cause not sure that part will work as far as everything else found everything OK
Your 3-star rating is valuable Dustin! Let us know how we can be of assistance.
Glad to know about your positive experience with us. Thank yo so much for trusting Flagship One Inc!
The best place to buy ecm very handy full and quality products
Ordered a ECU for 1998 lexus es300.
It came late. Installed it. My oem keys in ignition wold not start car.
Called they said send back!
They never contacted me.
I call they say only choice i have is get another.on sent back. But warranty will be dissolved. Ha ha ha ha ha
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced Robert. You also did not provide a reference number for us to locate your account. We would like the opportunity to talk and investigate your feedback further. Please contact us at [email protected] so that we can make this right.
Difficult to talk with any technician. Made my situation worse. I sent in a PCM that would at least let the car run and in return I now have 2 useless PCMs that won't start the vehicle and a very agitated customer. I sent both PCMs back and still have the same result. I would like for someone to reach out to try and resolve my issue or credit me for the money I spent so I can get my issue resolved elsewhere.
Turn around time is extremely long as well.
Glad to know website was easy for you to use! If you have the time, please let us know of what you think once you get your order. Thank you!
Please, read the better business reports on this company before you get anything from them, they are professional scammers
We uphold high standards and learning about the challenges you faced is disheartening Oscar. Additionally, no reference number was provided to locate your account. We're eager to discuss and delve into your feedback. To address this effectively, please get in touch with us at [email protected].
I ordered a ECU with keys for a 2006 Ford Freestar. Original ECU would allow the car to be driven but water damage stopped it from functioning properly. Install ECU and car now set various U codes and would not learn keys. I returned the module as defective and they charged me 165.00. DO NOT BUY THEIR JUNK. CHECK BETTER BUISNESS BUREAU COMPLAINTS
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at [email protected] so that we can make this right.
This has to be the worst company I have ever worked with. I ordered an ECM for my 2013 Ford explorer XLT from them. They sent me a ECM for a 2wd vehicle. I called and they promised to make it right, that all I need to do was send it back for reprogramming. This proceed to happen two more times. Every time I called costumer service they said my project manager was unavailable and they would call me back. This call never came. After calling well over 20 times I decided that I wanted my money back and to return the ECM. I was told that I was outside the return window even though it was their fault for sending the incorrect product. I repeatedly asked to speak with my senior manager Anna B. I was never called back by Anna. I was finally called back by a woman named Angela who said there was nothing they could do for me. This company has worse costumer service than McDonald's. I do not recommend this company. Do not use this company.
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. You also did not provide a reference number for us to locate your account. We would like the opportunity to talk and investigate your feedback further. Please contact us at [email protected] so that we can make this right.
They will rip you off by sending you junkyard parts and saying it's new order two or more items they charge you twice and get order prices back ward so if you return one they will say it's the lower priced item 3 day order will take 30 days bad business rude rip offs charge me $300.00 for this fuse box was supposed to be a computer with keys
Maintaining high standards is important to us Shaun, and we are disappointed to hear about the challenges you faced. Additionally, we were not provided with a reference number to locate your account. We are eager to investigate and address your feedback further. To assist you better, please contact us at [email protected].
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Your 4-star rating is genuinely appreciated Chris! If you have any concerns or queries, don't hesitate to contact us.