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Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Mary Ac was excellent to work with. Great customer service and experience.
We've been very happy with the products we have received from flagship one. My only complaint is they send an absolutely ridiculous amount of emails out regarding the orders. Its nice to have things communicated but the number of contacts is completely excessive.
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I was understanding that I paid exta money to have the part shiped in 2-3 day from order. I am now looking a 6 to 7 day for an update on said part. I see this as a fautse advertisment.
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My company only uses Flagship due to the great communication, honesty and prices. They work very quickly and shipping is great as well.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Thanks to the flagship one team I'll be driving my challenger again.! Customer service was great with keeping me updated. Thank you again
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I ordered and the order took way too long so far to ship out. I sent an email got no response. Called on the 8th day after I ordered and was told would be a few more days. Don't expect it soon after order. Sure hope it works right.
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The order was placed on April 9th and this item has still not left site. I am waiting for a confirmation on shipment. In USPS it only has the label was created on April 10th and there is no update on shipping. I wanted to ship this and I'm likely to going to miss the cutoff date.
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The price for the refurbished reprogrammed ECM PCM was exactly what I needed it came relatively quickly and was very well padded. I have since recommended to two different individuals to use you as a source for parts thank you.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I ordered a party that needs programming info was not correct. I received an email that went to my spam and not my regular email which caused a huge gold up in this process. It came days later the email i just so happen to call about my part and was told about the email. My car is not running because o need this post so everyday counts. I don't have the money for a rental so this unnecessary hold up with this spam email really pushed things back. On top of having to start the whole process back over 2-4 days to program the part then another 2-8 for it to ship I'm having to pay for ubers for my kids to get back and forth to school and to get it shipped sooner is$65. This was a whole big inconvenience why would I get such an important email sent to my spam? That was call status or at the very least should've went to my regular inbox of my email. I still had a hard time finding it while I was in the phone with the guy getting my order fixed. He did a good job helping me but after poor communication from the spam email.
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I ordered a party that needs programming info was not correct. I received an email that went to my spam and not my regular email which caused a huge gold up in this process. It came days later the email i just so happen to call about my part and was told about the email. My car is not running because o need this post so everyday counts. I don't have the money for a rental so this unnecessary hold up with this spam email really pushed things back. On top of having to start the whole process back over 2-4 days to program the part then another 2-8 for it to ship I'm having to pay for ubers for my kids to get back and forth to school and to get it shipped sooner is$65. This was a whole big inconvenience why would I get such an important email sent to my spam? That was call status or at the very least should've went to my regular inbox of my email. I still had a hard time finding it while I was in the phone with the guy getting my order fixed. He did a good job helping me but after poor communication from the spam email.
Really easy to use website. Fast response. Part was received really fast. Even faster than what we were told. Company needed more information and had an email the same day or the next day requesting the needed information. As soon as I sent the information, I received the warranty information on the part. One of the best companies I have dealt with.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
The product did not work on arrival and there was no phone or online support that could help with the issue. Still waiting for a response.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
I cant give a complete survey yet i still have not received my order. When ordered it said shipping 2-7 days.
On the seventh day i called to get an update and the person said oh it is shipping today and i will send you the tracking #. Now i looked at tracking and it was taken to USPS at 8:30 PM on the seventh day. But tracking says it wont be to me till 14 day have went past. That does not seem acceptable for shipping. Whenever i get it i will be able to give a better review. I also am a repete customer and didnt have this issue on my last transaction.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
Great customer service. Merie sent me updates while my new PCM was being prepared from the beginning until it shipped and then I received tracking info. Super fast! The PCM works great and fixed my problems I was having with charging. Thanks! Great people and great product.
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Installed new ecm, programmed accordingly based on steps provided. Ecm was not pre programmed to my car and key was not working. Has lock smith come out and look it over to discover everything stated above.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
I'm sure the PCM replacement sent to most likely works but unfortunately the wrong one was sent. I will change my rating once I get the right PCM replacement. I received the PCM on 4/13/26 and as soon as I opened the package I knew the wrong one was sent. This PCM had 3 ports and my truck only has 1. I have no problem giving 5 stars once I can send this one back and get the right part.
We're sorry to hear about your experience and appreciate you bringing this to our attention. Please reach out to [email protected] so we can make this right. Your feedback is important and helps us improve, we will wait for your message. Thank you for your patience.
This is the third time I have tried this place first time it didn't work sent back never got refunded, the second work, this time over 2 weeks since we ordered n still waiting for it. Don't waste your time.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
Ordered with expectations of 1-4 days to ship as advertised. 8 days later still hasn't shipped and tracking progress is impossible.
We're sorry to hear about your experience and appreciate you bringing this to our attention. Please reach out to [email protected] so we can make this right. Your feedback is important and helps us improve, we will wait for your message. Thank you for your patience.
I am pleased with this replacement pcm. The ordering, programming, quality testing and shipping are excellent and exceeded my expectations. The whole process start to finish was simple and very quick. I give 5 out of 5 stars and would highly recommend this replacement part for your vehicle. I was missing a paper for instructions on a key relearn but no big deal I just looked it up online.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I am pleased with this replacement pcm. The ordering, programming, quality testing and shipping are excellent and exceeded my expectations. The whole process start to finish was simple and very quick. I give 5 out of 5 stars and would highly recommend this replacement part for your vehicle. I was missing a paper for instructions on a key relearn but no big deal I just looked it up online.
It seams like when I saw the web site should fix the problem, just waiting on the programming of the computer should get it soon I hope.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello! Thanks for choosing us. We value your feedback. If you need any help, please reach out to us. Thank you!