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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I was very happy to communicate with a real person and found them to be very knowledgeable. Making my order on the website was easy and I very much appreciated the frequent updates of my order status. So far, the replacement PCM seems to be operating fine.
We were originally told the ECU was in stock and just needing to be programmed, which should take 1-2 business days. Currently going on 3+ weeks and have been told an addition 1-2 business days, multiple times now.
I have had to call in 2x now to get information, where they continue to say 1-2 days.
Very disappointed in the communication and time lines given.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
Your company states you pride yourself on your quality control yet delivered me a computer with blatant corrosion and burnt pins it was so obvious you could see it from at least 5 feet away. After sending pictures and going through 5 different representatives being told it was escalated to a manager i received an email telling me just plug it in and if i have any issues to call back. I didnt not think that was an acceptable response because i was not willing to plug a computer into my vehicle with green corroded and burnt terminals into my truck. I called back and they they didnt even know about the corrosion even after telling them and uploading pictured previously per their request. It seems escalating my file to a manager means copy and pasting a generic response without even reviewing pictures or file notes. Will not be doing business with your company in the future.
We're sorry to hear about your experience and appreciate you bringing this to our attention. Please reach out to [email protected] so we can make this right. Your feedback is important and helps us improve, we will wait for your message. Thank you for your patience.
My experience was wonderful, I was able to resolve my problems
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Looking at the product you could tell it's refurbished from slightly faded plugs and a little gunk between the fins but no big deal. I have the push button start and was told I plug it in, do a process, and it's ready. That was not the case. I still had to pay a dealership to relearn the ecu and also do a crankshaft relearn process. It fixed my issue but definitely wasn't just a plug in and go. Still worth it in my opinion.
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I didn't respond when I got this survey as I had not yet received the ECU. I got it today and quickly installed it, and it seems to be working fine. Thank you.
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Fulfilled expectations and then some, especially customer service follow-up!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Very easy, very professional persons to talk with, came a day early ( good), installed, works life is good. Price was very reasonable.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Computer item arrived very quickly, the instructions were simple and clear, and it works perfectly, my truck is fixed! What a relief.
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
I received my pcm installed only to find out it was programmed and now I'm having to pay someone else to program it hope someone else has a better experience than I did
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
ECM I received, had one cover screw missing and one is completly broken off, has air gap where water can get in and i have had to flex connector 3 to get engine to stay running, too much bead blasting the pin sized terminals, will likely never order again.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
Best part is they keep you updated on every step of the process, and customer service is excellent also answering all my questions. I highly recommend. Special thx to Mae...
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Been very communicative and helpful in making sure everything is correct
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
Made a $900 purchase for a 2006 Jeep ECU ordered it on a Monday the following Monday it's still getting programmed / not shipped yet. Got emails saying the company backlogged the24/7 chat helps keep up-to-date
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
I am not real happy with my experience so far. I ordered a PCM on March28th 2026 and as I write this it is the night of April 06 2026 and my credit card has been charged since the start but the PCM has not even been shipped yet. That is not good performance by any standards considering when I ordered the PCM the tmeframe was 2 to 7 days.
We're sorry to hear about your experience and appreciate you bringing this to our attention. Please reach out to [email protected] so we can make this right. Your feedback is important and helps us improve, we will wait for your message. Thank you for your patience.
Thought I needed a new ECU but was afraid I would waste my money. This has ended several problems. Glad I bought one finally!
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.
My mechanic told me wrong parts number but you guys caught it before you shipped it out saving me weeks waiting on my car to be fixed thank you
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It says 2-7 business days and I made order on March 31st and mu order is still being programmed. No shipping date and its been over a wwwk
We're sorry to hear about your experience and appreciate you bringing this to our attention. Please reach out to [email protected] so we can make this right. Your feedback is important and helps us improve, we will wait for your message. Thank you for your patience.
Since the fist time i contacted Flagship One.there personal have been great.they kept me on the loop every step of the process and, there prices are very reasonable. I truely recommend Flagship One.Have a beautiful day!
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Upon opening the packaging, I am very disappointed in the computer housing. Three screws were apparently snapped off during repair/removal from prior vehicle. One corner was broken off prior to receiving the unit (while at the reprogramming shop ror before for no small housing pieces in packaging. Opposite side of housing cracked bad. All of this would allow moisture to enter computer housing. I have not tried to contact the supplier yet and am now going to attempt contact for a replacement computer or a guarantee it will be replaced upon failure and hopefully it will not be while on the road or working in the fields.
Thank you for sharing your feedback, and I’m truly sorry your experience didn’t meet expectations. We are dedicated to improving and would welcome the chance to address your concerns directly to make things right. Please reach out to us on [email protected] so we can help you out. Thank you!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing such positive feedback—it's great to hear that your experience met expectations every step of the way. We appreciate your support and look forward to continuing to provide you with quality assistance in the future.