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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I have used your products several times and always receive quality products.
The ECU I purchased has the wrong VIN number programmed in it and it's making my ABS light stay on because the ABS module is reading the wrong VIN number. So no remote start and I've reach out with no response... Yes the correct VIN was submitted.
Buenas tardes ya llevo 3 semanas perdiendo mi tiempo pague 388 Dolores el ECM que me mandaron no funciona mi carro no da marcha ahora solo quieeo mi dinero para ir ala agencia no compren aqui valla y compren en la agencia estoy que dice que plug and play es una mentira asi que mucho ojo
I have ordered multiple modules from you before and never had a bad experience everything always works as it should!
Everything looks good well satisfied with the pcm and the shipping and delivery
Would not work at first the truck box computer was fried to so after I changed that it programed really quick if I ever need another, I will buy from here I got one from flash master it doesn't seem to work right sometimes it don't start first try when car is warmed up and everything is good on the car, I checked everything thanks a lot
There were no issues with my order and they arrived in a timely manner
So far pretty easy to order, wonderful prices! Much better than going to a mechanic and paying inflated prices.
Helpful customer service from start to finish they updated me on my shipment
Purchase a module for an F-150 it came polished up like it came from a salvage yard then one year later it failed and company is giving me the runaround not wanting to honor their lifetime warranty, now they won't even respond to my emails anymore!
Would be nice to confirm that this module will cover specific trouble code.
Reach out on January 4 to have my ECM replace with a recondition and repaired ECM. Sent payment with vin number and part number. January 7 received email that they pull a unit for your order and it is now awaiting testing and programming. January 10 received email they cannot find a replacement and to speed things up to send them my original for repair. That first week dealing with Flagship I felt that this will not end well. Sent ECM twice for repair now they say it cannot be repaired.
We understand the frustration this situation may cause, and we sincerely apologize for any inconvenience you've experienced but, unfortunately, the unit in question is deemed beyond repair due to unforeseen circumstances. If you have any further questions or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we will do our utmost to address your needs.
Quick purchase at website. Price and warranty are good.
Great selection, easy to use. Hardest part was getting the old 1 out.
Customer service assisted with the purchase and saved me time and money!
Programmed wrong. Keep getting code for power steering pressure sensor and my truck does not have one. The later model dakotas did not come with this sensor.
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at [email protected] so that we can make this right.
Easy purchase, product will speak for itself, was disappointed that I had to pay an additional 225.00 to have programmed!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at [email protected] so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.