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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Had a suspected bad ecm in an older Lexus and my last ditch effort to get it to shift correctly was to try a different ecu. Purchased one, delivered in a timely manner and installed it and worked perfectly, no issues with the factory security (which I was worried about), only have put like a hundred miles on the car so far but working absolutely perfect, very happy so far.
While the staff were most informative about keeping me up to date on the progress, it still took much longer than originally anticipated to receive said product. Three weeks I believe was how long it was delayed before shipping.
Then there was an issue with the shipping not putting the entire address on the package even though it was in the information i had sent during purchase. Haven't had time to install the computer so I have no idea about quality or workmanship yet.
Everybody was very helpful and answered my questions as well as keeping me informed on every step of the process thank you guys
From initial contact to receiving the reprogramming unit as a plug and play it is performing perfectively
I do not like being forced to write a review it is ridiculous to force customers to put a response if they do not want to this is why I am dropping the amount of stars. It would have been 5 stars now 3
Be careful with shipping estimate time.
Take very long and youe don't receive update except once it is really shippped.
CONSIDER 14 DAYS DELIVERY FOR YOUR CUSTOMER.
Mark R was able to get my Customer a new unit within 3 days of ordering. Process was seamless and painless. Customer was ecstatic to have his work truck running after 4 days of being down.
Very transparent, since before buying with the information, through the process they contacted me to give me details about my order and inform me by email, undoubtedly very happy with my purchase
My experience with shopping with flagship 1 was great the computer i ordered for my 03 CTS turned out awesome thanks.
Have purchased many computers through them. Every one of them has worked perfectly.
I received my ECM and it looks great I will be installing it this weekend and hopefully everything is all good. It did take a little extra time to get my order but it was worth the wait.
Tried computers for a local vendor (think major, nation wide chain). None of their PCM's could be programmed or came already programmed with a different VIN number and weren't able to be changed. I've ordered from Flagship One in the past and they've always come through. I haven't had one problem yet with any of their units. I will continue to use them in the future.
I am more than happy with the pcm that I got plug-in play. All I had to do was the key relearn, and it runs like new again!
Order was delayed and no shipping adjustments were made to expedite delivery
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at [email protected] so that we can make this right.