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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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My dealership purchases from you folks when the O.E. PCM is not available. I can honestly state we have never had even one complication, defective part, wrong programming, etc. 100% "it worked" rate.
Thank you, CarFix, for highlighting how effortlessly we make ordering along with timely delivery and secure packaging a priority. Your feedback fuels our commitment to keeping the experience smooth and dependable for valued customers like you.
I applied to these guys just because I needed some electronic control modules for my Audi Q7. Issa real highlight that you can easily browse everything that you need by just inserting the model of your car, year of release and brand ofc...
I ordered here everything that I needed, electronic control model came on time without any significant delays. Pricing was blurry to me, and sometimes it seemed to be unjustified, but I didn't care much, cuz I love tuning my Q7 and adding new features.
I decided to go with flagship one after looking through a dozen websites to find the ECM that I needed for my 2012 Chevy Impala. Once I received my ECM from flagship 1 it was very easy to install and also program the keys. I'm still waiting for my check engine light to go out but, it did give the instructions that I needed to do 15 to 20 cycles. I'm not sure if that meant 15 to 20 travel cycles or what but, they still deserve five stars because everything that they stated it would do it's done. So, I'm still pleased and still waiting for my check engine light to go out. But, everything else is fine so flagship you get five stars and kudos to you!
Great experience and customer service. I will use them again in the future.
Thank you, Zac, for sharing your positive experience. It means a lot to know our customer service met your expectations, and we look forward to continuing to serve you with quality products in the future. If there’s ever anything more we can do, please don’t hesitate to reach out.
Pretty easy to find what I needed, only only problem was the slight delay but it happens to the best of us I guess.
Thank you for your honest feedback, Nathanael. We're glad you were able to find what you needed and appreciate your understanding regarding the delay; we are continuously working to improve our service. Please feel free to reach out if there’s anything else we can assist you with.
Hi Shawn, thank you for sharing your experience! We're glad to hear your product arrived promptly and is working perfectly. We appreciate your support and look forward to serving you again.
Easy ordering the correct thingy, kept us notified all along the way. Works perfectly.
Thank you, Steve, for taking the time to share your experience. We're glad the ordering process was straightforward and that everything arrived as expected. Your feedback motivates us to continue delivering timely updates and quality service.
I called for a PCM for my 2015 Ram 1500. The lady was very helpful and I go the part within a reasonable amount of time. I didn't need the part and waited past the 30 day return window, waiting to see if the fix we had done would work, so far so good. Sadly, I would have to pay an $85 restocking fee and get the rest in store credit. My fault. I just kept the part.
Needed a pcm for my 98 Grand Cherokee 4.0 4x4, sent these awesome guys my Vin and a few short weeks later I had a programmed ready to run computer to plug in! The quick test unplugging the old and installing the new went perfect, confirmed my repair, and now my new to me used Jeep runs like new. Now I am off to replace the other 4 grand worth of parts and fluids it needs to make it road worthy. Anything to keep out of a new car, and new car payment.
Raini, thank you for sharing your positive experience and trusting us for your 98 Grand Cherokee PCM needs. We're glad to hear the installation went smoothly and hope your Jeep continues to run great as you restore it. Please know we're here anytime you need assistance moving forward!
Shipping time was several WEEKS longer than advertised. Multiple calls, multiple excuses and delays.
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at [email protected] so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
You can find almost any ECM you need and it always comes programmed and ready to go. We have always had a great experience
Brett, thank you for sharing your positive experience and kind words about the product quality and readiness. We truly appreciate your continued trust and look forward to supporting you with your future needs. Your feedback means a lot to us.
I have ordered a new e. Em's from from flagship one. They've always been very helpful and insightful. On which one I needed for my particular vehicle. And I have never had any problems with them. And would recommend them to everyone with an ECM problem with your vehicle. They take the time to recalibrate your new ECM with all the factory updates that it could possibly have, so you are just. Ready to plug and play like their ad says.
Thanks flagship 1 for making my job easier
Hi Joe, thank you for sharing your honest experience and kind recommendation. We're glad to hear that everything calibrated smoothly and that we could help make your job just a little easier. Your feedback truly means a lot to us!
Ordered a ecm a little while ago plugged into the truck and worked right out of the box customer service was excellent, price for my particular ecm was high in my opinion shipping took a few weeks
It was the right pcm but i took like 3 weeks to get it. But besides that it was alright the customer support is real good had the chance to talk to a manager Umarir was real kind and honest person next time I need a pcm I'm coming back to them
Great experience, one tine deal plug and play. Great option. I'll choose them every time
Gary, thank you so much for sharing your experience! It’s great to hear that everything was plug and play for you, and we look forward to being your go-to choice every time. Your support means a lot!
The shipping was not as long as I thought so far the product has been placed in my truck and is working well thanks I will use you again if I have too.
Parts fit. The price is good. On time delivery.
2nd time ordering from them not a single issue
Thank you, Zachary, for sharing your positive experience with us. We’re glad the parts fit, pricing met your expectations, and delivery was right on time! We look forward to serving you seamlessly again in the future.
This was the third ecm I've brought from you all 3 worked and performed perfect
Thanks so much, Torrance! We’re glad to hear the ECM units have been working perfectly for you, and we look forward to helping you with any future needs to keep your vehicles running smoothly.
So far it was easy. We will see when computer arrives
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Gary, thank you for sharing your experience and the trust you place in us—it means a lot. We’re glad to know our parts consistently meet your needs, and we’ll keep working hard to maintain that 100% "it worked" record every time.