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Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I have purchased several pcm/ecm from flagship one. Lincoln, dodge, jeep, etc. All have come programmed and plug and play with zero issues.
Everything was as expected and customer service was good and I was very pleased with everything
Thank you, Mynatt, for sharing your positive experience and kind words about our customer service. We're glad everything met your expectations and look forward to aiding you with any future needs to make your next visit even better.
Poor communication, no instructions regarding the keys until I called. Slower than I expected to receive, less than impressed.
Worked as it should. But still have same codes. So I should have just kept the other one in. Because it only changed the way it idles and now I have a code that will not go away and I cannot get it fixed without a more specific computer to change the way the camshaft is positioned. But it is what it is. I'm sure I've got a way bigger issue going on.
It was effective solution to my problem. Thanks to flagship one.
Thank you, Orlando, for sharing your experience. We're glad to hear the solution provided met your needs efficiently and appreciate your trust. We look forward to assisting you again whenever needed.
I've been using Flagship 1 for 12 years now and have had only 2 ECM problems after purchase. The staff always handles themselves and the customer with patience and respect. The only issue I have so far is the necessity to fill out the RMA form when dealing with a defective or failed remanufactured unit. As a service manager for a very busy shop, I do not have the time nor the patience to fill out yet another form on line for a remanufactured ECM that needs to be warrantied. I understand it may be necessary to get that from the average consumer to weed out some of the inexperienced parts replacers, but commercially, this should be handled over the phone by our account agent for a faster and less time consuming warranty claim. Other than that, Flagship one's staff is always Professional, courteous and eager to help.
All was good, just seemed to take longer than I thought it should have
The process was quick and was given an update at every point so I could keep the customer up to date on the process
Hey Mike, thanks for sharing your experience! I’m glad everything went smoothly and that you felt kept in the loop—that communication means a lot. Don’t hesitate to reach out if you need anything else down the road.
Company was good with communication although the part was delayed. I can't give an accurate review to the quality of the part since it hasn't been long enough.
Had to wait a week or 2 but that's to be expected to some degree as this are made to order only thing was mine didn't have the vin programed for me but I had the tools to fix that so not the biggest problem.
Everything worked as it should thankfully, I was a bit upset on how long it took to ship due to some issues they were having and the ecm can in externally damaged but things happen and for the price I can't really complain.
I would purchase again in the future if needed
N need to talk to customer service about this order normally have good service but this one acts like it wasn't programed
Very pleased! Turnaround time a little long, but the product was perfect, thank you!
I couldn't be happier with the experience dealing with flagship one! Nobody that I talked to in the mechanical field could believe the price and service!
Mike, thank you for your kind words and enthusiasm about your experience; it truly means a lot to us. We're excited to continue providing great value and support whenever you need it, so don’t hesitate to reach out in the future. Looking forward to being your go-to for trustworthy service and parts!
It was good.
I received an email about a 20% discount in house credit. I am interested in returning it. I would not interested in a in house credit for I don't when I would ever use be able to use it. For I'm mechanic or a shop, but take credit on my credit card I used to purchase it.
Thanks Randall
Thank you, Tyler, for your positive feedback and kind words about our service and product quality. We're glad the turnaround time met your expectations and we appreciate you choosing usØ› we look forward to serving you again.
Nice and follow up with tracking but for my return part the only offer is a discount but no other choices for me to use it like a check or maybe other items I could use it towards not just PCM
Third time working with you and had 1 that needed to be warrantied and never had an issue. Would recommend to anyone, very good to work with
Thanks so much, Wade! We’re glad to hear we’ve been able to help every step of the way and truly appreciate your recommendations—it means the world to us. Looking forward to working with you again in the future!
The module worked perfectly and the customer was very satisfied seeing as the vehicle hadn't in over a year and had been at another shop for over 7 months.
Thank you, Stephen, for sharing your experience! We're thrilled the module worked perfectly and helped get the vehicle running again after so long. We appreciate your support and look forward to assisting you in the future.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Anthony, for your trust and detailed feedback—it’s wonderful to hear the parts have fit seamlessly and performed as expected across several vehicles. We appreciate your continued support and look forward to serving you again in the future.