FraserReviews 104

I am so disappointed with this company. I just bought a engine my husband installed it. The check engine light stays on. I called to ask what to do they told us to take it to a shop to be diagnosed. We'll we took it to a chevy dealer. They didn't like they keep telling my husband we told you told to take it to a dealer. You would think they would want it to be inspected by a authorized GM service department. Paid for the extra warranty. The issue is the timing which is inside the engine so it's nothing we did. Fraiser is only going to pay for 2 hours of labor at $50 an hour. This is not our fault it came to us messed up. Not sure who else I can talk to. I keep asking for a service manager to call yet some lady keeps calling back saying I told you not to take it to a delaer. Not what you said was you don't have to take it to a dealer. My husband said oh no its going to a dealer to be properly fixed. This is ridiculous and disgusting. The turn around time for answers is also crap.

I have try to work with Fraser Engines for about 2 weeks? Week 1 call to ask questions and the person seem to have a an attitude? No biggie so i went on line so some one can call me back they was cool so like everyone i went looking around for quotes? Can back and was told someone will call you back in 15min. 4 day laters i said ok put in a purchase again was on hold and no one answer so i hung up. Call back at 5:30 pm 5/12/21 and i was told they can"t hear me? So i hung up? So i will go with another company that is cheaper i just have to wait 8 weeks. You guys either need more help but customer service is customer service and no one or company should go through this.
Joshua King
1st Respones Roadsides
*******222

I am still trying to get an engine from these people however they do have a rude customer service named Anthony who wants to sell you the highest thing possible probably trying to get a very good commission but not my dime with that ugly attitude. I will be reporting him today. This ashore told me that they did not have anymore engines because I would not let him direct me to the highest price he would not answer any of my questions he told me that I was argumentive because I wanted to ask questions. I that $#*! don't like his job then he need to quite. I will be calling again to see If could talk to his supervisor and to see if I could finish conducting business with the appropriate people. As of right now I going to give this business at least 2 stars only because of that rotten apple they have in their company.

Fraser Engines sold me a DIY motor, within a few thousand miles, had significant compression problems. Got a second motor from Fraser and this time they made us use a shop to install. Within 400 miles on the second replacement motor, it failed. Upon inspection at the shop, the motor was built incorrectly. Now Fraser doesn't want to address the build quality problems on the 2nd bad motor and wants to stick me with the bill again. I've been without my vehicle since the middle of December (5 months) on the 2nd failed motor. If you are in the market for a replacement motor, I would strongly discourage using Fraser Engines. Both engine failures were mechanical, not due to install. The Fraser tech told me on the first failed motor (with loss of compression) that the problem was ethanol in the fuel.

I have purchased two engines and a transmission from Fraser in the last couple of years. If I were to grade their products based on these three items I would have to consider their output to be average at best. As for satisfaction with their warranty claim representatives, trying to get one of them to return any of my calls has been ridiculous and their efforts to get back with the Automotive Repair Shop should also be considered a complete failure. Trying to communicate with any of them causes complete and utter frustration. I truly believe customer satisfaction is not even a consideration. The repair shop and I have been led along for nearly three weeks only to find out that just now they will send the repair shop a motor but only after another 4 weeks. Now that they have finally make an attempt at honoring the claim there is a nationwide shortage of 4.0 parts. Go figure. Now I will wager that after 4 weeks I will have to start calling again to find out why the repair shop still has no engine for my vehicle because they certainly won't be calling me. I am very doubtful that any future customer will get to see this feedback. I can only hope that those responsible for this horrendous experience are dealt with swiftly and effectively.

They were very helpful and quick on giving me quote on price and parts that I need for my vehicle they were very helpful

Prices are reasonable. Prompt call back times. E-mail alerts were very quick. No call waits. The service offers pick ups as well as installation. Both prices are excellent. Made two calls after I made a call to Fraser. Hands down, Fraser was more reasonable & affordable.

Purchased engine and transmission and extended (life) warranty... small problem, after about 30k miles, leak coming from transmission in two places. Placed several calls and told a message will be given to Paul and have him call me back. He actually did call me back once requesting numbers off the transmission that I do not have. He indicated he would call me back, several days go by, no call. I called him... again, will get him a message is what I hear... no return call; called again, will get him a message and again, no return call; call him again, will get him a message etc... I feel I am being avoided and the problem is so small... makes me wonder if they will be there for us if we have a component failure... no real confidence.

So initially I called them because I did not want to do the back & forth of email, just wanted to get a price. It appears that they use a phone service to screen their calls because they said someone would call me back with a price. After 3 days, still no call back. They did return my phone call with an email that looks like spam stating "Follow up. Follow up. Follow up, We will match or beat any competitor's price" That was fine. So I replied with several questions, as well as, letting them know that I was down to 2 choices & told them what the other company gave me for a price. They replied with the same form email with no additional info. Now I'm getting upset. I'm simply looking to get an engine as quickly & cheaply as possible to get my business back up & running. I am stressed out enough already because Mercedes Benz is choosing not to honor their warranty and now I have this company playing childish games. So this was my reply "If you guys don't want the business just let me know. I am making a decision today. Thank you" Guess what they do? Reply with the same form email with the addition "Lol" What kind of a business does this type of stuff? Then I question their professionalism, they call me rude & it turns into a name calling contest. All I was looking for was a price on a reman engine & cost to install & had to endure this trash

Called today 9/11/2020 again after getting a run-around about two valve-3 valve engine. That they said they couldn't tell from the previous call. Wasted two days and the previous guy said he couldn't tell from my VIN? So talked to this guy * who said he is the owner? After going thru what I want to order a 4.6 engine with gold option, he said he had to add a mandatory $99 fuel charge because of the weight? First I have never heard of this in three different calls to explain the charges. So I guess I'm fine and tell him I want to use the $100 coupon and he then tells me that by check or bank transfer. He says its right on the coupon, just not exactly as he said, it says e-check which probably has no charge back protections. So i ask to speak to the Owner, and he says hes the owner and he will pray for me? This deal got bad with all the additional charges and they even charge for the core upfront and make you prove return. Also the $99 fuel charge is just another fee as most trucking companies charge flat rates. The BS to take away protections of after sale for chargeback is unheard of today in this business, so if you do decide to do business here be wary and make sure its all in writing.

PS after posting this review on this site and others I got a text from *******612 that was run by someone at Fraser engines that reveled all of my bio and address. I will file a police report concerning this matter and will document to other sites

*Personal information redacted by admin

Asked for a transmission and engine quote and I was sent a screen shot of what is already on the website. The information provided was just the engine pricing and not the transmission. I asked for the Engine and transmission quote three times over text and again over an email reply. I never once received an quote for the transmission. I recommend taking down the option to get quotes if all your going to do is ignore what is actually being requested and just trying to brush people off with information that is already on the website. I was excited to do business with this vendor after hearing the August 7th podcast about their high ranking customer service. But turns out it was in fact the worst Customer service I ever encountered. This is just one conversation. I did not add the emails or the other person who text me also Or the other emails that tried to rush a review before I was even was given the information I requested. I added photos of the text, yes I misspelled words, but I was speed typing because I was frustrated at that point. This was the third contact I received from this company and I never was given the price of the transmission. I uploaded the text because I don't want this company to lie and say I am making this up. I know my rating doesn't count in this vendors eyes because after listening to the podcast, if you're not an "official" Customer they just don't count your rating. Now I see why.

For the money a engine was the most difficult thing
I've ever had to shop for.

Thank you so much Fraser Engines, for helping me get over the 5.4 3 valve cam phaser blues... I done my homework on looking for a new improved 5.4 and I found it at Fraser Engines... All the upgrades that were done on their engines made it more easy to breathe knowing they have corrected all the problems that Ford did not... I went to Ford dealership where I live, and they wanted $6800 to put new engine in and I ordered mine from Fraser and had a shop to install and still all under $5000. Thank you very much Fraser Engines, I will be a repeat customer and telling all my friends. Now my 2006 Lincoln Mark LT runs like a new one.

As far as customer service and warranty team is excellent. The first engine that was sent had chewed up threads on the crank. I called talked to Paul he squared everything away had a new engine delivered the next day. So far everything was awesome. Until it came to getting my core refund. Now they're saying they couldn't find it or it was never picked up. Of course they picked up the damaged unit and my core at the same time. They picked them up a week and a half ago and still nothing. My advice keep your original motor and sell ot locally you'll get more than 450 for it. Hopefully they make this right, like they did with the defective engine. But all in all their engine is running like a champ. I would recommend them to others but wouldn't recommend sending your core back to them.

After doing a lot of research and reading reviews of each company, I chose Fraser Engines mainly because of the price and the no questions asked 5 year unlimited mile warranty. I ordered the 5.4 3v engine on 18 Feb 2020, I spoke with Michael when placing the order and was told the engine was in stock and could ship once funds were received, I gave Michael my banking info and opted to pay by electronic check that would also save me a 100.00 bucks. I received the invoice promptly and immediately saw a problem and I began wondering if I made the right decision, the invoice did not reflect the $100.00 discount. I called back and spoke with Michael and he said it should have been and that he would get with the girls in accounting to fix it. Well two days went by and no new invoice so I emailed customer service inquiring about the invoice and wasn't long I received a call from Robert Fraser asking how he could help and he didn't understand the wacky email, after explaining to him he then apologized as he just skimmed the email and advised he would take of it. I had the correct invoice by the end of the day. Also the funds were deducted from my bank 20 Feb 2020 the same day Robert corrected the invoice. Now for the $100.00 discount they owed me I was told once my funds hit their bank they would refund me. Anyways to shorten this long review my money was pending in their account on 25 Feb 2020 per the lady I spoke with and she said it should clear overnight and the engine shipping details would be emailed to me. On 26 Feb 2020 the engine showed up early that morning at the shop, but was in the very front of the trailer so the driver said he would come back after he unloaded the trailer which was fine. About 1:30 the driver came back and we unloaded the engine. I checked my emails and at 3:20 CST I received an email the engine shipped with a tracking number, I just laughed as we already had the engine. As for the $100.00 it was deposited back into my account on 28 Feb 2020 without me making a call or email, thanks to Fraser for that. Now for the core refund, the core was shipped on 5 Mar 2020 and delivered at 7:16am CST on 9 Mar 2020 with a signature of receipt. The invoice states that "Once the core is picked up, normally takes 10 to 14 days for the refund due to the transit time and our check in process". Now today is the 14th day and I haven't received an email or call from anyone at Fraser Engines about the core, I'm assuming all is good with the core as I've heard nothing and expect they will refund the $450.00 in a couple days, if not guess I'll have to take the time and call them to check on it. Now for the engine don't hesitate to buy from Fraser as it was as advertised and installed per there instructions. Truck is running great with about a 160 miles on the engine. The only hiccup was that Auto-Zone supplied the wrong water pump and had to wait until the next day to get the correct one.