FraserReviews 104

When attempting to get a quote the person responsible for providing one wasn't real happy having a consumer inquire about the product……. I asked for clarification on what does Remanufactured mean to me as a consumer, having never needed this service ….( I'm NOT a mechanic I wanted to see it in writing what constitutes a remanufactured engine regarding parts of said engine? The reply was " you are complicating this quote"…. With no other response…. Yea, definitely want to business with you guys…………not…

Don't waste your time or money with this place, they is a scam, call jasper motor a get you a good motor for your money. Please read all the negative reviews about this place and check the BBB.

I bought a crate Chevy 5.3 from Fraser engine. It was between them and Jasper. Fraser offered a better price and warranty (on paper) than jasper did so they got my business. Fast forward less than 60k miles on my engine, and it needed to be replaced. And this is after spending 3 separate trips to a mechanics shop over the course of the 60k miles driven. In that time, I was threatened by the manager of Fraser that if I posted anything negative, He would void my warranty and sue me in court. What kind of customer service is that? The engine was eventually send to my mechanics shop, installed and given back to me. Except several cylinders were deactivated. So Fraser sent me a defective engine. After taking it back to the shop, Fraser then had to send out the parts to fix what they messed up from the factory. So my engine was never quality tested before leaving their facility. I am now going on 60 days since the claim was started and almost 45 days since the engine was replaced. They have not paid my mechanic 1 red cent for his work, which is all covered under Frasers warranty. Even though Fraser has been paid in full by the warranty company for the work done. And the mechanic is not releasing the truck till he gets paid in full. 60 days I have been without my vehicle. This is extremely unacceptable. I guess there is a reason JASPER is a superior company. Save your money and time and buy a JAPER ENGINE if you ever need one. This has got to be one of the most unreliable companies to deal with. Getting in touch with anyone that isn't a call center phone screener is next to impossible. I've owned fords and this is the biggest waste of money I can imagine

I purchased a motor from them in Sept and it never came so I called them in December 2021asking where my motor is at and some $#*! tells me that they have 8 of my engine on order and if I dont wanna wait he will cancel my order and give it to the next guy when they get parts. I said no I've been waiting over 3 months. So he says he will keep the order in place. He hangs up and five minutes later he calls me back and said oh man we found a whole box of parts and it will be done friday, first week of December. Doesnt show till December 23, shipping tag said it wasn't even from fraser it was from texas, lie, lie, lie. So the mechanic puts it in and its messed up and wont run right. Now its February and havent recieved a call or a resolution for the problems. Basically this company belong out of business. Crooks and dont stand behind $#*!!

Ordered an engine and processed card payment. Cannot get an answer from customer service as to when the order will be here or if they are even working on my order. Called for 11 business days now and still have yet to get a call back about any new status updates. I know things are tough and supply chain sucks right now, however communication seems to be a HUGE issues here. Working in the automotive aftermarket myself I have reason to believe I'm getting the run around and that I will have to figure out some other place to buy my engines moving forward.

What an idiot. Ordered a motor reluctantly since such bad people skills of the salesman. He said motor would ship "tomorrow", a week later i asked him about the shipment. He said it would ship on thursday and if i got no confirmation to call back on friday. I called on friday and he said it was shipped and i should recieve confirmation same day but if not any confirmation by monday to please call back and he would look into it. Monday came and went so on tuesday i thought i would give the courtesy call he requested of me. Wow, i was not expecting such s rude pr. K! I did not even say hello and his words were, "is this patrick"? I said yes, and that is when he started laying into me. He smarted off didnt i just get off the phone with you, your an unruly customer, i should just call and turn the truck around, you have no right calling me. I snapped back that his empty promises and the fact he had $4000 of mine was justification enough as well as he was the one requesting my call. I also let him know that once the motor is shipped, he literally cannot turn the truck around nor has he shipped my motor. Positive part of this purchase: full refund.

I have been trying to see if the warranty department would honor a replacement engine. At my initial email I was within my warranty with months and miles, I still have not received a word about a claim. The email started on 9/17/2021. Left a message with receptionist on Monday 11/15/2021 was assured I would here from someone within 24hrs this is Wednesday night I have not received call or email. Will update searching the web for replacement engine truck on its last leg ticking engine no good.The engine was definitely good until this time it was a pleasure having it in my vehicle just can't get information on replacement. Would say 5 stars but this is not pleasant

After my engine purchase I noticed on the invoice that engines no longer include the "free" installation kit as their on-line advertising states. When I called customer service to inquire about purchasing the installation kit( necessary for engine install) I can't seem to get an answer from sales. Two E-mails later... still no price quote or availability status. When you do reach a real person it seems like they can't wait to get you off the phone line. They seem to prefer text messaging & E-mail responses over an actual phone call. I am hoping that the engine meets their advertising.

The sales department spoke to three different employees, they all have the same attitude, I do not care. One of the times I called back, I told them their attitude and customer service was as sorry as you can get. He said they were not there for customer service, that they were there to sell engines. I finally was able to get someone to talk to me about warranty in what the motor came with, it was like pulling teeth. When I started questioning locations, he said he did not have to put up with this, that they were sold out. So I am looking at going with Jasper Engines.com. I am not affiliated with Jasper Engines, but I rather pay a little bit more and get quality service, Parts, and warranty.

This is their text
"Unfortunately, the following item(s) that you requested are now out-of-stock. Although we try our best to maintain 100% accuracy with inventory, there are rare occasions where we experience low inventory.

Anthony at the front desk was beyond un helpful and disrespectful. Name calling and beyond rude. We are a local family owned business. We were ordering a 4,000 dollar motor. When Anthony decided "i couldn't care less if you do or don't order from us" his words. When asked to speak to someone else or a manager he proceeded to say he was the manager and refused to transfer us to someone else because of our "attitude" when we apologized and asked how we had attitude as we are simply just trying to order a motor. He said "im not asking you if you have attitude i am telling you" "im not asking you im telling you who you are and how to be better if you want training ect ect" ive been in customer service for over 20 years and I've never experienced even my worst employees talk to customers like this. He has interrupted us screamed at us and refused to let us even talk. Listen to the calls. This guy is beyond disrespectful. He has now called us back multiple times and just keeps insulting us and calling us names. I have the calls on recording and I will be blasting this everywhere and I will make sure that none of our customers and business ever purchases anything from this place again. Future buyers beware as they won't help you or warranty their stuff when it fails either. This company needs to get their counter straight because this is not okay.

Order an engine mid July. Male who answered was rude and hung up when I asked about different warranty options. I needed the engine so I called back and ordered it. Within an hour the core price went up. The final price was 17% more than original quote and some of that we know is taxes but 17%?. I was told 2 weeks before delivery and when I asked for tracking number I was told they'd call me back in a week with it. I had to call them a week later and was told the engine I bought "didn't dyno test right before shipping" and they had to order parts and it'd be another 4 -6 weeks. I waited an additional 4 weeks and called to find out status because I needed to get the vehicle back. Zero information available and I had to leave a message for someone else. Called the following day and was told that the engine had not yet shipped and that there was "nothing in the notes" about the status or ETA. I was asked me if I wanted to cancel the order. I asked for a few days to think about it. The rep said they would not cancel the order yet, they would wait until I got back to them because they "didn't want me to lose my place in line" – which I found to be a very strange comment since I had already paid for the engine a month prior – I shouldn't be in any line - I already paid for it. The following day I called to cancel the order. I was told I had to speak to a supervisor. That man was abrupt and when I asked him to email me a confirmation of the cancellation he said I'd have it soon. We never received the cancellation confirmation so I disputed the charge with my credit card company and was given a conditional refund. Now its another month later and the credit card company reapplied that huge charge back on to my account, supposedly sent me a notice which I never received. When I looked at the letter they sent, which they directed me to on their website there was no rationale or details about the response from Fraser Engines, but they would not have reapplied the charge if Fraser Engines had been honest about the failed and cancelled transaction. So 4 hours later and 2 additional calls to Fraser Engines and we just got an email saying our credit card has been refunded... no return calls, just the email.
Based all all available information it appears Fraser Engines never had the engine they sold and charged us for 2 months ago and they not only never processed the cancellation refund, they were dishonest when contacted by our Credit Card company about the dispute.
Since we already wasted 2 months on this BS we figured it was worth spending another 20 minutes to warn others.

Bought engine and transmission for customers vehicle both appeared great up until 480 miles into breaking and the transmission failed and no longer pulled. They replaced transmission but refuse to pay labor rates per warranty claim. Their arguement is transmission works as should on bench tester installer at fault. I have emails text messages and phone calls where a ceo and vice president of the company stated they would fix this and pay what was due. 2 months after still nothing. But a bunch of lies. I don't recommend buying from them unless you don't want a warranty or don't mind paying labor multiple times because they don't honor it

Very bright! The fact you can recharge it is awesome. Very sturdy, would buy it again. Has three different settings.

She purchased a motor from this company and thought we had made a great decision because we purchased the motor warranty. We have had this motor replaced once and repaired costing $1,444.77 in recent repairs. My husband travels for work and on his journey to work in Grain Valley, Mo it failed again leaving him with only the option to find a ship there which is 10 hours away from our home leaving us with another 400.00 in rental car expenses. You would think that if you purchase a warranty that you would feel secure not a chance I was told by Paul that his supervisor had approved him to pay this invoice and haven't spoken to him since. NO CALL BACKS IN 24 HOURS BUYERS BEWARE…I am disappointed in this service and the way we we treated after we paid the invoice sent pictures of the invoice twice and called …

These guys are super easy to deal with and are very honest with quality builds! I would totally recommend them to anybody looking for a motor and they will help you in any way possible! They sent us a very good quality motor! Thanks guys.

Extremely happy with Fraser assembly. Had a shed/ Platform installed. Excellent workmanship. Friendly, Very professional. I wouldn't think twice to have them install for us. Thanks. Greg, Wendy.

They were super fast on getting me my quote and they gave me three different options to choose from I am very happy with them