FraserReviews 104

I purchased an engine for $5000 and it has a valve tap in less then 3500 miles. Now I am dealing with the warranty company. Not good so far. I will give an update soon. I have no problem removing my bad review if they stand by there product.

I will try my hardest not to use foul language so my review can get poster, but this company is horrible. Yes the sales department is very aggressive and will make sure THEY call you and hound you until the order is complete, but after that... RADIO SILENCE! I ordered an engine and by the end of June it finally came and was installed. By the time I got it home I could here that there was a problem. I contacted the company immediately and have been waiting on them to contact my mechanic to get my claim started. It is now Aug. 9th and I'm still waiting for an answer from the comPany. There customer service SUCKS as you are never able to speak to anyone directly. You have to leave a message with these clueless people who's only job is to take the message and lord knows if it's passed on. This is a piss poor way to treat customers that are spending this much money with this company

The bad reviews that you're reading here are true. I purchased and engine in November 2021. It was shipped and delivered in January 2022. After being installed there were immediate problems with the engine. Coolant and oil leaks. I filed a claim in early April 2022 and after my mechanic got into the engine to repair it, he advised me that there were 10 freeze plugs leaking. Yes, every freeze plug was leaking. What he thought was a rear main seal leak was actually were the upper and lower engine block comes together. My mechanic advised me that this was an unrepairable engine. Fraser has asked us to return the unrepairable engine to them. I told them that I would not accept that same engine back and would only return it if they promised me that I would not get back the same engine. They told me that if they had another engine, I would not get that same engine back. I said that's no guarantee. So here we are now in late July 2022 and no word from Fraser. I've had to contact an attorney. Please find another engine company to use and don't support a company that is taking people's money and not providing what they promise.

They are scamming people they will never send you anything and you will be stuck paying it you are financing. I have been asking for a sime update on my status since June 1st and they literally Have not responded to me once.
And I just got a message from them saying that they canceled my order and that they're done with me and that they broke their back for me when they literally have done nothing for me and I'm stuck paying for absolutely nothing! Trust me don't use them!

I ordered an engine from Fraser, and not only did it get shipped out 3 weeks after I was told it would be. It came in with 2 bad cylinders. I was told that 1 of the techs would reach out to my installer, but nothing yet. Their customer service sucks. You can't reach anyone personally you have to leave a message and wait 2 to 3 days for someone to get back to you with a half $#*! answer. The sales department made sure they called and called you constantly until they got your money, but the warranty department and the customer service really needs work. I was planning on ordering a transmission from them, but now that won't happen. I was al so planning on referring a couple of people to them, but again that won't happen.

Bought an engine that was bad from the start. That's what warranties are for. I began calling in December of 2021 for warranty support. It is now June 27th 2022 and Istill do not have an engine I can use. I have a claim number. I have called multiple times (20+). I have been refered to a supervisor. Still no call backs and no communication. Do not subject yourself to this frustration. I have a copy of the paid receipt but the system won't let me upload it for some reason. This is legit. I never do this kind of thing but my frustration level is boiling over.

We are a service shop and after doing 3 warranty jobs for them, we refuse to do another. They take months to approve a claim, months to pay a claim and are a complete headache to deal with. The last job took 6 months for them to approve and 2 months to pay. And then they waited till after the job was done and vehicle delivered to tell us they were only paying half of the labor. Never again

It has been 2 months and can't get an order status. I have used every form of communication there is besides Morse code.

I would really like to give a 5. Buying the engine was easy and friendly. Trying to get core deposit return not so much. Core was sent back late March. I have called 3 times to talk to someone of why I have not received my money for the core return. I called in April, was told someone would call me in 1-2 business days. Nope. Called in early May. Again someone would return my call 1-2 business days. Called again May 22nd. Someone will call you 1-2 business days. Here it is going into June and yet no one has called me back. I was told in April core deposit would take 7-14 business days for me to receive my money back. Then when I called in May it would be 4 weeks. Of course no one can tell me if they even have received my core because why….? Someone will return my call in 1-2 business days. Funny how they call you back when buying their product. But not when you are trying to get your core deposit back! Customer service said they would put my complaint to the top of the list. But of course it must not be a big deal.

Purchased a motor and I can not get a hold of anyone to find out the order status. It is really weird that you have to text the customer service department... no good service at all. I am worried that i have been scammed.

I order a triton 5.4 liter 2 valve engine for my 2001'f150 lariat maybe it was good timing but I had my engine in less than 9 days. Very happy with it thus far extremely strong and smooth running with all the bells and whistles. Also I purchased the 5 yrs unlimited miles warranty just incase but that alone shows confidence in their product. I recommend this company to anyone looking for a new ford engine!

Salesman are rude and disrespectful. Treat you as a nuisance or a bother. I had a few questions and it took me almost a week to get through. Kept saying they would call me back and never did. I was told they have 2 million orders A-day me spending $5000 plus his low hanging fruit thats a small order for them. I'm not sure how the the motor will run if I can ever place it. They did offer financing that was easy and simple Was approved in minutes. But since the approval to actually place the order has taken me 2 days Any order still not placed I'm waiting on a call back. They told me 5 minutes It has been over an hour and a 1/2 now. I called back once they put me through to a call service who informed me they probably would not call me back today.

I bought my 5.7l hemi 2003 ram engine heavy duty high endurance from them and it's still running like hell on wheels! Damn good engine! Sounds like a lot of you people are having problems with customer service as did I even back then. But now it's sounds like customer service has gotten way worse. That's really a shame because they did make good engines 4 years ago and it sounds like management needs a revamp. If the actual owner reads this know that you make the far superior engines than what these garbage auto manufacturers are making as most of their engines are made in Mexico the very same country now flooding our border their rejects. We Americans have to stand together and I for one want to see this company grow stronger and it won't do that by insulting and degrading it's customers. Or lowering it's standards. If you have bad employees? Get rid of them even if they are family because family can destroy a good business faster than anything if they aren't devoted to said business. As for my engine I followed the break in instructions as if it was God himself talking to me and I keep nothing but clean oil in it. Engine is so damn good I decided to restore the whole truck. I couldn't buy this truck today because all they are making is crap. All I can say is that I bought this engine 4 years ago and I am not disappointed. As for staff, that was an issue 4 years ago and doesn't sound like it got fixed. Really be a shame to see another American company go to hell because of the help.

ORDERED A MOTOR AND RECIEVED A MOTOR THAT WAS JUNK TRIED TO GET THE COMPANY TO WARRANTY IT AFTER COMPLETE FAILURE. BEEN WAITING ON A MOTOR FOR THE LAST 2 MONTHS WHILE MY CUSTOMER IS HARRASSING ME EVERYDAY... I WOULD NEVER BUY ANYTHING FROM THIS TRASH SELLING COMPANY. DO YOUR SELF A FAVOR AND BUY A JASPER MOTOR THE GUYS RUNNING THIOS COMPANY ARE CLOWNS.

Tried to get a quote for a engine on a Ford Mustang GT. I tried to get with a person to ask a couple questions before purchase. I tried calling twice, I tried thru e-mailing 4 to 5 times and 5 or more text, but to no avail. I would get alot of text/ e-mail asking me if someone had contacted me and I always replied with "No" still no help. Finally called again on my lunch and got hold of a salesperson Anthony who told me that they had just sold the last one a hour ago ( remember I started calling 6 hours previous) to purchase - when I balked at that he told me " I could pout about it later, but he would check" - he came back and said he had one on hold, but had not been paid for, but had to purchase in the next 30 minutes. I had my mechanic try to call him and he was extremely rude to him also, so I did not purchase. (Desperate for a engine, but not that desperate) I; m sure he thought we were just browsing and wasting his time, but If someone from the company wants to get in touch with me - I will be glad to produce the bill of sale from another company that I purchased from. FYI - I wouldn't act like that unless you are the only engine builder in America. Would give a negative review if I could. Angry in Texas

This company is the worst business i have ever dealt with. They did refund my money after assuring me the motor was there and on the way. I think the sales guy was Mike super rude and no one ever did what they said they would do after several attempts to get this resolved and laugh out loud the text wow what a joke will never ever call them again... Kevin

Very terrible Company to deal with. Poor communication: they don't respond to emails, phone calls, and they'll loop you into a customer service agent that doesn't help you one bit; basically a messenger. Then don't expect to receive a phone call back in regards to it thereafter either. Yes the phone calls are long as customer service wants everything from you but your social security number!

Then you'll get a text message offering you $10 for your review. IT'S FAKE, THEY DON'T GIVE YOU ANYTHING. Don't waste your time with this fake company, they'll do nothing but burn your time on an engine job!

Check the trust pilot site for recent reviews of this Company as well! I seem to follow the recent bad experiences.

AND YES THEY'RE RUDE!