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From the business

Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.


frameusa.com
Ithaca, MI, United States
+11
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Frame USA Reviews Summary

The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
169
value
3
shipping
2
quality
843
This company responds to reviews on average within 1 day

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Alaska
1 review
0 helpful votes
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Very Satisfied with the overall product and delivery

Date of experience: October 19, 2021
Missouri
1 review
0 helpful votes
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A frame
October 19, 2021

Ordered a poster frame and it came earlier then expected.

Date of experience: October 19, 2021
New Hampshire
1 review
0 helpful votes
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Anne
October 19, 2021

Very easy experience. Great website. Frames were just what I was looking for in a variety of sizes.

Date of experience: October 19, 2021
New Jersey
1 review
0 helpful votes
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Satisfied in Wisconsin
October 8, 2021

It was okay. However, the promo for FALLDECOR said it ended at 11:59 PM on 10/8/2021 and I entered the code this morning at approx 10am and did not get the 15% discount.

Date of experience: October 8, 2021
Brooke S. — Frame USA Rep
over a year old

Hi Kari! It looks like the reason that it didn't apply the discount was that the FALLDECOR sale was for orders placed through our Design a Frame feature on our website and your order just had regular frame purchase! I do apologize for the confusion!

Texas
1 review
0 helpful votes
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Perfect
October 5, 2021

Really good selection of frames. I like that they have one that is unfinished so I can stain it a particular color.

Date of experience: October 5, 2021
India
1 review
0 helpful votes
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The site itself is harmless, I don't need to worry about the safety, as because I checked it online via TrustPilot. It's completely safe to use it in front of chilren.

Date of experience: July 30, 2013
India
1 review
0 helpful votes
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My friendly told me about this website. I agree with them, the site is amazing, very useful content, and most of all, very unique information.

Date of experience: May 23, 2013