Frame USAReviews 889

I ordered a frame with a frame opening of 23x33. What I got was a frame with an opening of 22x32. They will not accept a return because it was a special order. I cannot display a world map in this frame because the opening is smaller than the map and cuts off some islands. Would you be happy with a frame that cuts off family members in a family photo? The opening is supposed to be the visible area, not the size of the backer board. Find a reputable frame maker that adheres to industry standards. I'm disgusted with frame USA. You will be too.

The online order was quick and painless. The hardest decision was the stain color. A truly great product.

Good price. I ordered two frames and only recieved one, but contacted the seller and they shipped the second one promptly.

I have bought custom frame/mat a few time from this company, and are satisfied with its products. They offer many choices of frames and mats and do all kinds of customizations you can imagine.

I love purchasing items that are Made in America, and these frames fit the bill. I have been a customer for many years since they had a store in Cincinnati, and now that I have to order online I was happy to see that I received the same quality as before.

Company Always checks on your delivery and satisfaction! We will continue using this company for framing our artwork. We do our own framing and the frames are always the exact measurements for the glass we cut and the backings we use!

Quick turn around and packed well. I usually get a custom frame for my cross stitch. The frames complement each piece.

Ordered two frames, received one incorrect frame. When I contacted customer service, they immediately sent out the correct replacement frame and let me keep the spare.

Frame USA has given me the opportunity to choose the exact framework for my embroidery projects, pictures and posters. Their variety of colors, matting and material options gives a very personal/custom choice for me to work with. A plus about their services; is the very fair cost of their work.
I would not go to anyone else.

Placed my order, followed up with a question and order was cancelled with no notification. Hi there,

I reached out to ask a question about my new order. I wish they wouldn't cancel my order without letting me know. Very disappointing. I told the rep not to cancel but they still did? Didnt offer to help the situation either. I am bummed. I followed up over two weeks later to ask when my order would shipped and that is when i found out it was cancelled. This was a disappointing experience overall. Now i have to reach a 100 character limit, lol. I explained the situation. That's all. Better customer experience next time please. Better customer experience next time please. Better customer experience next time please.
Better customer experience next time please.
Better customer experience next time please.
Better customer experience next time please.
Better customer experience next time please.
Better customer experience next time please.
Better customer experience next time please.
Better customer experience next time please.
Better customer experience next time please.
Better customer experience next time please.
Better customer experience next time please. Better customer experience next time please. Better customer experience next time please.
Better customer experience next time please.
Better customer experience next time please.
Better customer experience next time please.
Better customer experience next time please. Better customer experience next time please.

Frame was packed well and arrived in good shape. Appreciated the follow up making sure I received the package. It did not come with hardware for hanging.

Well made and look very nice. Have ordered these for several years for our club's wall of fame and always satisfied.

The frame was received quickly and in perfect condition as it was packaged nicely. It was made of quality materials and looks beautiful.

I love that I can upload a picture of my artwork on the website and find the perfect frame and mat!
The site is easy to use and the prices are GREAT!
Plus the frames are wonderful quality! I have placed 3 different orders and love all of my frames!

One of the frames that I purchased has marks on it from the strapping used to bundle the metal frames together. I think it would help to put material between the frames and between the strap and the frame.

It was super easy to create a custom frame and the shipping was very quick. The frame options were excellent as well, as is the quality! Will be ordering from here in the future

For the frames that I got, it was unclear what hardware would be included with the size and type of the particular frames that I received.

I made the mistake of ordering a frame without a mat. Fine. I didn't feel there was a point in returning the order. Instead, I attempted to order a second frame to include a mat. In addition, I realized that I didn't like the styrene or acrylic glazing. I thought I could order a frame without either and then go to a local glass shop and have them put in appropriate glass. FrameUSA did not accommodate the request for a frame without glazing and I ended up not ordering the second frame. Will unfortunately have to look elsewhere.

Have no problems doing business with this company. Frames were well-packaged for transport. Reliable.

We are a local government and as such, we try not to spend much money but want to have nice frames on hand when we create retirement certificates for employees. Your frames are really nice and the quality is fantastic. We get the close out frames and take what you send us but I have never been disappointed in the ones that are sent to us. In fact, sometimes we even get REALLY fancy ones.