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Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
Frame USA Reviews Summary
The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
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All 4 corners have gaps between sides.
The website order process was average, it was hard to order a frame and mat for your own art than it would be if you were having something printed and framed by Frame USA
I will always use FrameUSA. Their customer service is great, I love that I can get custom sizes made for artwork, and their quality is exceptional.
So happy I found them for all my framing needs. They are quality frames, with a variety of styles, and I love the option to have custom sizes made. Plus they're American made!
I was looking for a frame online. I found this frame, and it was just what I was looking for.
It was a standard size with no mat. My color choice was perfect
I love being able to "try it on" your painting. Ships quickly and the frames always exceed expectations
I love being able to "try it on" your painting
I am rarely disappointed with your service or craftsmanship. Your prices are more than fair and the pride in your work clearly shows.
I have placed several orders. The site is easy to navigate choose from a variety of custom frames. It's consistently a great quality product, quick delivery and careful packaging. The custom frame was spot on. Great overall experience.
Simple lines that make them beautiful and a very Excellent choice!
I am a mosaic instructor and I love using your frames in my classes!
Easy to work with and quick turnaround for standard items!
Site is well organized and products are nice, love this company.
It was easy to find what I needed and ordering was easy.
Straight forward and easy. Fits together perfectly.
Great pricing. Highly recommended company. Made ordering very easy.
Customer service was bad from the start. They provided contradictory information about shipping. Product arrived nearly 3 weeks after their stated processing time. No one could give me a proper status. AND the products themselves are not good either. Framing is rickety, there is no covering on the back - you see the frame points. And those were not put in correctly, I had to secure each one. The actual image printing is good. I will never buy from this company again.
Fast and easy to order online. More styles to choose from!
Frame USA has been very helpful with the entire order process. I always receive my order in a timely matter and they arrive in great condition and ready for me to frame my art with. Thank you!
Customer Service Team was easy to ask questions and were answered in a business day. Great communication and explained all the info I was looking for in a efficient manner. Saves a decent amount of back and forth and placed the order easily using provided instructions/reference material.
The experience was great. The frame was what I needed. The diploma looks great in the frame.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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