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From the business

Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.


frameusa.com
Ithaca, MI, United States
+11
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Frame USA Reviews Summary

The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
170
value
3
shipping
2
quality
843
This company responds to reviews on average within 1 day

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5,411 reviews

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Arizona
1 review
0 helpful votes
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Great Frames
January 11, 2022

Everything was easy and fast +++++++++++++++++++++

Date of experience: January 11, 2022
Texas
1 review
0 helpful votes
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Nice frame
January 7, 2022

The process with nice and I got my order and it was packaged very well but communication was poor I didn't receive an shipping confirmation that my order was coming not tracking information.

Date of experience: January 7, 2022
Arizona
1 review
0 helpful votes
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Frame
January 6, 2022

The frame arrived on time and I love it. It's on the wall!

Date of experience: January 6, 2022
Hawaii
1 review
0 helpful votes
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Great experience
January 5, 2022

Loved the selection and ease of creating exactly what I wanted to frame a creation of a dear family member. Came our perfect!

Date of experience: January 4, 2022
Canada
1 review
0 helpful votes
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Very efficient service
January 4, 2022

Easily find what you are looking for.

Variety of products available.

Date of experience: January 3, 2022
Washington
1 review
0 helpful votes
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Frame.
January 3, 2022

Prompt service and delivery. The price is right. Thank you.

Date of experience: January 2, 2022
Texas
1 review
0 helpful votes
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Excellent
January 2, 2022

Great experience. Everything worked. Delivery on time, product was better than I expected.

Date of experience: January 2, 2022
Massachusetts
1 review
1 helpful vote
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Disappointing Quality
January 31, 2022

I liked the look of this item online, but I was disappointed with it for three reasons: It is somewhat flimsy; it is just a wood particle product covered with black paper (it is not even painted; all four corners had small splits. I am keeping the frame only because I needed to present something as a gift and did not want to wait for a replacement.

Date of experience: December 31, 2021
Texas
1 review
0 helpful votes
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Mat was creased when it was cut.
January 30, 2022
Updated review

Disappointed in the quality of the mat. Overall it was okay but it was creased along the bottom, not only at the edge but the crease extended about an inch above the edge and it extended for 2/3 the length of the mat.

Date of experience: December 30, 2021

Good
December 16, 2021
Previous review

Good. Easy to set up mat size and complete order. Instructions were clear.

Date of experience: December 16, 2021
Arkansas
1 review
1 helpful vote
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Still wrong
January 29, 2022
Updated review

I still don't know enough about frames to purchase what I want. Asking for assistance is an exercise in futility. The answers I am receiving are not helping.

Date of experience: December 29, 2021

I don't know enough about frames to purchase what I...
December 15, 2021
Previous review

I don't know enough about frames to purchase what I want.

Date of experience: December 15, 2021
Minnesota
1 review
0 helpful votes
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Almost perfect
December 28, 2021

Everything was great except the mat was cut to exact width of art, so the art fell through. The height was cut with a little overlap which was perfect and was aa expected. Ideally the mat would have about a 1/4 inch more overlap in each side, with zero overlap the art falls through. Would typically be ok with that, but I'm hanging a piece of art watercolor painted on rice paper, which is very fragile.

Date of experience: December 28, 2021
Colorado
1 review
0 helpful votes
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Excellent custom-sized frame
December 27, 2021

Great quality custom-sized frame at a reasonable price. Shipping was quick and I received it in just a week during the busy holiday season, in time for Christmas.

Date of experience: December 26, 2021
New Mexico
1 review
0 helpful votes
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You don't get what you order?
January 25, 2022

The images of "natural" wood appeared to be pine but what you get is oak. Very different woods.

Date of experience: December 26, 2021
Louisiana
1 review
0 helpful votes
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24x30 blue frame
December 25, 2021

Just what I ordered and quick shipping. Thank you for a good experience.

Date of experience: December 25, 2021
District of Columbia
1 review
1 helpful vote
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Good value
December 23, 2021

Some minor scratches on the border that aren't very noticeable, definitely a good value for the price. They go very well with my large posters.

Date of experience: December 23, 2021
Colorado
1 review
0 helpful votes
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Frame
December 23, 2021

Thank you for the wonderful frame! My mom loves it!

Date of experience: December 23, 2021
New Jersey
1 review
0 helpful votes
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The Right Frame at the Right Price
December 23, 2021

After considerable sticker shock at a professional frame shop, I was able to find a reasonably-priced, high-quality frame on your website. It arrived on time, was easy to assemble, and looks great. Looking forward to my wife opening her Christmas present in a couple days!

Date of experience: December 23, 2021
Indiana
1 review
0 helpful votes
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Frames
December 22, 2021

Love your prices and frames look professional. Great that I can call for help if needed.

Date of experience: December 22, 2021
Colorado
2 reviews
0 helpful votes
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Close out frames at a nice price
December 22, 2021

Needed exactly the size that were in close out mode.
Price was right. They were shipped very quickly.

Date of experience: December 22, 2021
Ohio
1 review
0 helpful votes
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Very satisfied
December 22, 2021

I had looked at probably 10 different websites to find frames in the same design for all of the sizes I needed and had no luck. Finally I was directed to Frame USA and they had every size in stock that I needed!

Date of experience: December 22, 2021