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From the business

Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.


frameusa.com
Ithaca, MI, United States
+11
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Frame USA Reviews Summary

The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
171
value
3
shipping
2
quality
843
This company responds to reviews on average within 1 day

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5,411 reviews

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North Carolina
1 review
0 helpful votes
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Great Customer Service
December 7, 2021

There was a question about my address and I received a call and a very nice individual made sure to confirm my address, which I appreciated.

Date of experience: December 6, 2021
California
1 review
0 helpful votes
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Custom mats
December 6, 2021

The mats arrived as ordered, exactly to specifications

Date of experience: December 5, 2021
New York
1 review
0 helpful votes
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Economy frames
December 5, 2021

This is my first order, I chose an economy frame, they look nice, Cant wait to see how they come. Very informative. Like the site

Date of experience: December 5, 2021
Pennsylvania
1 review
0 helpful votes
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Website confusing
December 31, 2021

Website is too difficult and no save or edit options.

Frame USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 30, 2021
New York
1 review
0 helpful votes
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I just love their products. High quality products and the added plus made in the USA.

Date of experience: November 29, 2021
Colorado
1 review
0 helpful votes
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Mostly good
November 30, 2021

I think the frames have worked out well for the most part. One custom frame came in at the wrong size.

Date of experience: November 29, 2021
Pennsylvania
1 review
0 helpful votes
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Looks great
November 27, 2021

Great very fast delivery. Was able to make the perfect picture frame

Date of experience: November 27, 2021
Tennessee
1 review
0 helpful votes
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Frame
November 24, 2021

All went well. Would like to have known delivery date at time of order.

Date of experience: November 24, 2021
Arizona
1 review
0 helpful votes
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Awesome Customer Service
November 23, 2021

I placed my order online and then realized I forgot to add the note that I didn't want easels on the frames since I was going to hang them on the wall. They took care of changing the order for me and everything arrived on time and exactly as I wanted.

Date of experience: November 23, 2021
Wisconsin
1 review
0 helpful votes
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Nice frames!
November 23, 2021

Nice color options available in wooden frames; easy to customize to very specific dimensions!

Date of experience: November 23, 2021
Nebraska
1 review
0 helpful votes
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Thicker frame, but still plastic.
December 21, 2021

Salesman is replacing broken frames, so that's a good thing.

Frame USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 21, 2021
Michigan
1 review
0 helpful votes
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Good
December 19, 2021

I was satisfied with the order process, delivery timing, product & packing.

Frame USA attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 19, 2021
Ohio
2 reviews
0 helpful votes
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OK
November 19, 2021

Everything arrive in good condition and it was easy to assemble,

Date of experience: November 18, 2021
Michigan
1 review
0 helpful votes
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Customer Service Excellent!
November 18, 2021

I received a custom frame that had some flaws. I emailed customer service photos and they PROMPTLY replied offering a replacement and I received that very promptly. Overall great experience and MADE IN THE USA!

Date of experience: November 18, 2021
Virginia
1 review
0 helpful votes
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Good product
November 18, 2021

I had a good experience. I called to check the status of the order and they a good friend customer service.

Date of experience: November 18, 2021
Missouri
2 reviews
0 helpful votes
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GREAT
November 18, 2021

Ordered easily and fast shipping. Perfect for odd size framing jobs.

Date of experience: November 18, 2021
New York
1 review
0 helpful votes
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All good
November 17, 2021

I received the order. The product was as I expected.

Date of experience: November 17, 2021
Japan
1 review
0 helpful votes
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Good frames on a budget
November 17, 2021

I needed quality frames fast and on a budget. It took me under 5 minutes to find what I needed on the site and i was able to get the size i needed shipped out the next day.

Date of experience: November 16, 2021
Indiana
1 review
0 helpful votes
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Great frames at a great price!
November 16, 2021

So glad to find a merchant with custom sizeable frames. I do needlework and the patterns do not always fit custom sized frames. And your prices are very reasonable as well!

Date of experience: November 16, 2021
California
1 review
0 helpful votes
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Oakwood Picture frame
December 12, 2021

This frame was expensive. So I was very disappointed to receive a frame that had a ding in the wood, really very rough edged plexiglass and a flimsy corrugated cardboard backing instead of proper mason board. I won't be buying anything from this company again - obviously cheap and made in China.

Date of experience: November 12, 2021