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From the business

Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.


frameusa.com
Ithaca, MI, United States
+11
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Frame USA Reviews Summary

The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.

This summary is generated by AI, based on text from customer reviews

service
171
value
3
shipping
2
quality
843
This company responds to reviews on average within 1 day

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5,411 reviews

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California
2 reviews
0 helpful votes
Follow Darby G.
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Love the metal frame but the footing broke off the clamp as we placed the artwork. Luckily it uses pressure to stay in place and there are multiple ones. But that was not what we expected. The plastic frame we purchased is too difficult to snap in with the artwork. It is much too tight. We didn't use it.

Date of experience: February 15, 2024
Maryland
1 review
0 helpful votes
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Good
February 15, 2024

Package was delivered to the wrong house. Suggest using fedex

Date of experience: February 15, 2024
Canada
1 review
0 helpful votes
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Ups sucks
February 15, 2024

Easy, quick, simple... ups sucks. Ups sucks. Ups sucks.

Date of experience: February 14, 2024
California
1 review
0 helpful votes
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The perfect match
February 14, 2024

Might be jumping the 5 star gun but so far so good. Just pray the frames get delivered in one piece. Thank you to all for your wonderful frames.

Date of experience: February 14, 2024
Texas
1 review
0 helpful votes
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So far I've gotten what I needed
February 13, 2024
Updated review

I have ordered some metal frame pieces that I put together for a special project and they worked out great. I've also ordered a couple of custom size frames and they have also worked out great.

Date of experience: February 13, 2024

Overall review
January 7, 2023
Previous review

So far may experience with Frame USA has been very good.

Date of experience: January 7, 2023
Kentucky
1 review
0 helpful votes
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I'm a very pleased customer
February 13, 2024

I placed an order and called after realizing my measurements were off. The young lady that helped me was very professional and helpful.

Date of experience: February 13, 2024
Pennsylvania
1 review
0 helpful votes
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The frame I received was of good quality, but did not look like the picture on-line.
The wooden edge appeared much larger on-line.

Date of experience: February 13, 2024
Washington
1 review
0 helpful votes
Follow Gigi A.
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Really easy and convenient to custom order a mat for my print. Well-priced too. I would like to say that I appreciate the packaging to keep my mats from getting damaged, but it was a little over the top the amount of cardboard for two very slender mats. Maybe you can use carboard corners to protect mats and then put them in a smaller cardboard box mailer.

Date of experience: February 12, 2024
New Mexico
1 review
0 helpful votes
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AGood Buy!
February 12, 2024

Thank you! Great looking frames and just what I needed for my upcoming project.

Date of experience: February 12, 2024
Washington
1 review
0 helpful votes
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Poor Packing
February 27, 2024

Frames arrived in very large box with almost no packin inside. The package "rattled" when moved. Inside the smaller frame was free to bounce around and impact the larger one.

Date of experience: February 11, 2024
Maddy H. — Frame USA Rep
over a year old

Hi Robert! I apologize that our packing process did not meet your expectations. Myself or our customer service team would be happy to discuss your specific concerns and find a solution. You can fill out some more details here (https://docs.google.com/forms/d/e/1FAIpQLScuT-IPEVm-EO4sUiTqgALxa-1tE5YbaigJEv8DsSFidYMSBg/viewform) or contact our team at 1-800-577-5920/[email protected]. Have a good day!

- Madelyn Holman, Digital Marketing Coordinator, [email protected]

Texas
1 review
0 helpful votes
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Not quite what the pictures lead me to believe
February 10, 2024
Updated review

Pleasant. I wish the frame sizes were a little clearer (I didn't see the size I wanted at first), but otherwise great.
Also, the plastic is slightly cloudy.

Date of experience: February 10, 2024

Pleasant
January 11, 2024
Previous review

Pleasant. I wish the frame sizes were a little clearer (I didn't see the size I wanted at first), but otherwise great.

Date of experience: January 10, 2024
Virginia
2 reviews
1 helpful vote
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Nice Frame
February 9, 2024

Frame work great for my project. Product is well packaged.

Date of experience: February 8, 2024
Colorado
1 review
0 helpful votes
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As expected
February 8, 2024

Solid, functional product with which I am satisfied

Date of experience: February 8, 2024
California
1 review
0 helpful votes
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Good product.
February 8, 2024

Website was easy to work on. Frames came on time too.

Date of experience: February 8, 2024
California
1 review
0 helpful votes
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Perfect for what I needed
February 8, 2024

Saw what size I wanted / needed and placed an online order. No customer service needed. Simple and easy ordering.

Date of experience: February 7, 2024
Vermont
1 review
0 helpful votes
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Thank you
February 8, 2024

Thank you for standing behind your products, shipping quickly, and all-around appropriate actions.

Date of experience: February 7, 2024
Colorado
1 review
0 helpful votes
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Good products, great price!
February 8, 2024

It could be easier to find exactly what I'm looking for (I think the search function could be improved) but I loved the products I received, the gold frames looked amazing and it was such a great price I would definitely buy again!

Date of experience: February 7, 2024
Idaho
1 review
0 helpful votes
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Excellent Product and great value.
February 8, 2024

Easy to navigate, simple and well organized. Made in USA. What could be better.

Date of experience: February 7, 2024
Georgia
1 review
0 helpful votes
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Great shopping experience.
February 8, 2024

I ordered a weird size and It was easy to order and came fairly quick. I will definately buy again!

Date of experience: February 7, 2024
New Mexico
2 reviews
0 helpful votes
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Easy success!
February 7, 2024

The order process was simple. The frames can be custom ordered to size specifications. Just choose the size for the image. The mat is cut to fit the image.

Date of experience: February 7, 2024