Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love the metal frame but the footing broke off the clamp as we placed the artwork. Luckily it uses pressure to stay in place and there are multiple ones. But that was not what we expected. The plastic frame we purchased is too difficult to snap in with the artwork. It is much too tight. We didn't use it.
Might be jumping the 5 star gun but so far so good. Just pray the frames get delivered in one piece. Thank you to all for your wonderful frames.
I have ordered some metal frame pieces that I put together for a special project and they worked out great. I've also ordered a couple of custom size frames and they have also worked out great.
So far may experience with Frame USA has been very good.
I placed an order and called after realizing my measurements were off. The young lady that helped me was very professional and helpful.
The frame I received was of good quality, but did not look like the picture on-line.
The wooden edge appeared much larger on-line.
Really easy and convenient to custom order a mat for my print. Well-priced too. I would like to say that I appreciate the packaging to keep my mats from getting damaged, but it was a little over the top the amount of cardboard for two very slender mats. Maybe you can use carboard corners to protect mats and then put them in a smaller cardboard box mailer.
Thank you! Great looking frames and just what I needed for my upcoming project.
Frames arrived in very large box with almost no packin inside. The package "rattled" when moved. Inside the smaller frame was free to bounce around and impact the larger one.
Pleasant. I wish the frame sizes were a little clearer (I didn't see the size I wanted at first), but otherwise great.
Also, the plastic is slightly cloudy.
Pleasant. I wish the frame sizes were a little clearer (I didn't see the size I wanted at first), but otherwise great.
Frame work great for my project. Product is well packaged.
Saw what size I wanted / needed and placed an online order. No customer service needed. Simple and easy ordering.
It could be easier to find exactly what I'm looking for (I think the search function could be improved) but I loved the products I received, the gold frames looked amazing and it was such a great price I would definitely buy again!
Easy to navigate, simple and well organized. Made in USA. What could be better.
I ordered a weird size and It was easy to order and came fairly quick. I will definately buy again!
The order process was simple. The frames can be custom ordered to size specifications. Just choose the size for the image. The mat is cut to fit the image.
Answer: The quality of our prints is fantastic! All of them are printed on semi-gloss paper and vivid colors. Utilize our design a frame to get yourself a print and a frame in one go!
Answer: The quality of our prints is fantastic! All of them are printed on semi-gloss paper and vivid colors. Utilize our design a frame to get yourself a print and a frame in one go!
Loading...


Hi Robert! I apologize that our packing process did not meet your expectations. Myself or our customer service team would be happy to discuss your specific concerns and find a solution. You can fill out some more details here (https://docs.google.com/forms/d/e/1FAIpQLScuT-IPEVm-EO4sUiTqgALxa-1tE5YbaigJEv8DsSFidYMSBg/viewform) or contact our team at 1-800-577-5920/[email protected]. Have a good day!
- Madelyn Holman, Digital Marketing Coordinator, [email protected]