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Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
Frame USA Reviews Summary
The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
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Ordering through shipping was very good. The frame itself has some issues, with two corners being not completely joined (slight gaps and misalignment).
Sometimes the website is a bit difficult to navigate. We had some questions for mounting the frame and customer service was extremely helpful. Will order frames in the future
Not great quality. Edges did not always line up. Measurements for the standard 9x12 were off by nearly 1/4 inch. Cheap foam core backing. Low quality.
Easy ordering experience, including custom matte. Arrived in good condition and looks great!
I would love to purchase some mats, but I cannot decipher your explanation of how they are sized. I understand X by X. I think you over-complicate it.
Frame is excellent and good quality. It came well wrapped and the plastic was clear and well protected.
My order arrived in a reasonable length of time and was well packed assuring all the frames were intact. The frames were as advertised and looked great with my artwork.
I have ordered the canvas floater frames multiple times and have always been happy.
Cheap frames that may or may not match your expectations
It is a good frame. It was more expensive than others. I did not want to have to write this.
The website is organized easily and I found what I wanted quickly.
I wanted a shadow box frame that was rustic and found just what I wanted with Frame U.S.A. price was reasonable and product was in stock so I received it promptly. My daughter loved it!
Easy to compare choices and find the best fit for what I was looking for.
It was easy to read what's included, how to order sizes and colors.
Give it a shot! I was reluctant, but it's awesome and made in the US
Shopping and ordering were easy. The shipment was quick. However, the corner of the glass was chipped, but the frame covered the chip. I placed some painter's tape on the area to protect the art and keep it from chipping further.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Hayden! I apologize that our frames did not meet your expectations. If there was a specific issue that you would like addressed, myself or our customer service team would be happy to discuss your specific concerns and find a solution. You can fill out some more details here (https://docs.google.com/forms/d/e/1FAIpQLScuT-IPEVm-EO4sUiTqgALxa-1tE5YbaigJEv8DsSFidYMSBg/viewform) or contact our team at 1-800-577-5920/[email protected]. Have a good day!
- Madelyn Holman, Digital Marketing Coordinator, [email protected]