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Frame USA is a wholesale manufacturer of high-quality, American-made picture frames. Every frame on our website is made in the United States at our warehouse in Ithaca, Michigan. At Frame USA, we champion our craft. We make all of our art, frames, and more inside our warehouse. All wood frames produced by Frame USA are 100% made in America! We take great pride in that because not only are we able to produce everything in house, we are still able to offer highly competitive prices.
Frame USA Reviews Summary
The company has cultivated a strong reputation for offering reasonably priced, high-quality frames, often surpassing competitors in both craftsmanship and customer satisfaction. Many customers appreciate the ease of ordering and the innovative design features on their website. However, there are notable concerns regarding customer service, particularly related to shipping delays and inconsistent product quality, with some frames arriving damaged or poorly constructed. While the majority of feedback reflects a positive experience, recurring issues with support and shipping costs suggest areas for improvement in their customer service approach.
This summary is generated by AI, based on text from customer reviews
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We purchased an item and were happy when it arrived. Site is easy to manage
There were many quality, custom, inexpensive frames. I was able to find one that was a good match for what I needed.
Everything I've ordered from Frame USA is as described. The frame quality is beautiful and the customer service excellent. I'm a very satisfied customer.
Excellent quality and fair prices. Easy to use website.
My experience was great. Customer service quickly solved a small problem, and the correct frame was delivered quickly.
It was easy to order and the selection was really good, just what I needed in one place!
Using your site was easy and straightforward. Prices were decent and the product arrived in good time.
It was great and I called for information and he was very nice and helpful!
Items were well packaged and arrived in perfect shape. High quality, substantial product.
Convenient and user-friendly. The ability to upload and preview your picture before ordering a frame is huge plus.
Web site easy to navigate and appreciated the various explication. Happy to see, made in USA.
I wish the website would include an option for adding a different mat when ordering.
Very pleased with expedient shipping. Everything arrived well packaged and in tact. Because they were a close out with an incredible price, I didn't mind that I had to sand rough areas from each frame.
Informative, easy, and efficient. The selection as well as the quality was great.
The website is easy to understand and navigate. I was a bit confused at first when i couldn't find custom sizing options but it was because i had selected "in stock only" frames. Otherwise a great product, store, and ability for even the "little guy" to order quality frames at reasonable prices!
Easy to order, came as expected, matte fit perfectly too
We needed a lot of frames quickly and these are just right. They came in excellent condition, well packed. We had problems with delivery, but those were caused by the weather, not by Frame USA. The Frame USA folks gave us great service.
The experience was great, I only wish I could have ordered the anti-glare plexiglass and foam backing like I had been able to in the past at the same time.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jack! I am very sorry that your frame did not meet our quality standards. We stand 100% by the quality of our product, and I would love to help you out in getting a replacement. To submit a damage claim form, you can go here: https://docs.google.com/forms/d/e/1FAIpQLScuT-IPEVm-EO4sUiTqgALxa-1tE5YbaigJEv8DsSFidYMSBg/viewform?pli=1. Otherwise, we would be happy to help you resolve the issue directly. You can call one of our customer service reps at 1-800-577-5920. Please let me know if I can help in any other way. -Madelyn Holman, [email protected]