Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Always on time and excellent.
My first choice for shopping the clones and perfume is your website.
Super satisfecha con mi compra, perfumes 100% originales, altamente recomendado comprar en esta página... Gracias!
So far, so good.
Better prices than FragranceNet.
But, I have been able to acquire several colognes much cheaper on EBay. (spent about $250 and would have been about $289 from your site!)
So far, so good.
Better prices than FragranceNet.
But, I have been able to acquire several colognes much cheaper on EBay. (spent about $250 and would have been about $289 from your site!)
Easy to order exactly what I want. Free and fast shipping
Great selection
Easy to order exactly what I want. Free and fast shipping
Great selection
Saw an advertisement pop up in my social media pages. Thought I would see if there was the really old perfume my mother loves for sale and found it really quick! Fingers crossed it comes in good condition.
Saw an advertisement pop up in my social media pages. Thought I would see if there was the really old perfume my mother loves for sale and found it really quick! Fingers crossed it comes in good condition.
Really cheap fragrances love it. I just should've read the whole thing and got bigger ones.
Love this site. Amazing deals and superior customer service.
Love this site. Amazing deals and superior customer service.
Simple enough easy to search what you need similar products in the search is great for those of us who are brand loyal
Simple enough easy to search what you need similar products in the search is great for those of us who are brand loyal
I was extremely satisfied with my order thank you!
It's a birthday gift for my boyfriend. Unfortunately, his birthday isn't until August 11th, so I can't say much else until after that.
Information and product very helpful good that's all i have to say
Excellent products and quick service. Price was very good.
Great prices and super fast shipping. This is 100% my go-to site for any new colognes.
I was very happy with the easy ordering process and the fast delivery of the product. Will definitely order from you again.
Great site with authentic fragrance s also very good sales and savings
It's been excellent I give you 10 stars, keep up the good work
It's been excellent I give you 10 stars, keep up the good work
Great every time! Why pay retail for genuine cologne or perfume when you can get bit for much less and shipped to your door?
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

